Contact us for assistance: (866) 985-7877 |
www.balkenehome.com
Ç
TROUBLESHOOTING
TEMPERATURE LIMITING CONTROL
This heater is equipped with a Temperature Limiting Control. Should the heater reach an unsafe temperature (115
b
C
¾ÇÃb
) the
heater will automatically turn off. To reset: Unplug unit from wall, wait for 5 minutes, plug back in and continue to use.
TROUBLESHOOTING
Symptom
Possible Causes
Corrective Action
Fireplace doesn’t work
Fireplace inner components are
overheating or the home circuit
breaker has tripped.
Reset switch
[
烵
master switch off
\
wait
5
¿
min
ÉÁg
s, then turn back on.
Flame is not moving
7µy¿>Ó¿Lg¿¸g¿µ¿Ág¿Û>g¿
motor may be defective.
Call customer service for
>¸¸¸Á>Ug
.
Dim or poorly visible
t>g\¿µ¿y>¸¸¿¡gLLg¸¿
aren’t glowing
LED lights are burnt out or the wiring is
loose.
Call customer service for
>¸¸¸Á>Ug
.
Flame sputters
Flame motor is defective.
>¿UɸÁgµ¿¸gµÐUg¿tµ¿>¸¸¸Á>Ug
.
Remote control does
not work
v
Low batter
Ó
v
Master switch is in “OFF” position
Change the battery for remote control.
Check to make sure the master switch is
turned on.
Circuit breaker trips or
fuse blows when the
unit is on
Improper circuit current rating.
Call customer service for instructions.
g>Ágµ¿_g¸¿Á¿
¡µÐ_g¿
heat when
turned on
Thermal switch has been tripped.
Circuit breaker has
been tripped.
v
Turn the unit off and unplug the unit for 5
min
ÉÁg
s. Plug back in and turn on the unit.
v
Turn off circuit breaker that supplies
ggUÁµUÁÓ¿Á¿Ág¿ÉÁ\¿Ñ>Á¿u¿ÉÁg¸\
Ág¿t¡¿
circuit breaker back on.
Appliance turns off
and will not
¿
turn on
v
Appliance has overheated and its
safety device has caused the
thermal
¸ÑÁU¿Á¿_¸UgUÁ¦
v
ɸg¿UµUÉÁ¿
breaker has tripped.
v
Unplug the appliance, allow
¿
to cool
for 15
¿
min
ÉÁg
s, then plug
¿
back in.
v
Reset the house circuit
¿
breaker.
