8
TROUBLESHOOTING
When properly installed and powered, a pantherCCS intercom network will perform reliably even in a harsh envi-
ronment. If you believe one or more of your intercom units are malfunctioning, use the following troubleshooting
information to locate the problem.
If the symptoms you are experiencing are not covered in this manual, or if you are having difficulty troubleshooting
your system, contact your local Firecom dealer for assistance.
Problem: One or more intercoms are not working
.
•
Check that the status light is on for each intercom.
If status light is out:
Check that the power switch is on if it has one.
Check that the station has power connected to it. (See “Installation” section.)
Check that the network wiring is connected properly. (See “Installation” section.)
If status light is out, but power is being applied to the intercom, the intercom is malfunctioning and should be
serviced by an intercom technician.
Problem: Cannot hear voice traffic on the speaker of an intercom
.
•
If there is a headset connected to the intercom unit, disconnect it.
•
Adjust the volume control on the intercom.
•
Be sure you are not pressing the PTT button while you are trying to listen.
•
Check if other users can hear you talk on the intercom. If you can talk on the intercom but can not hear
through the speaker, the intercom is malfunctioning and should be serviced by an intercom technician.
Problem: Cannot talk through the intercom microphone.
•
If there is a headset connected to the intercom unit, disconnect it.
•
Be sure to press the PTT button when talking from a base unit.
•
If you are trying to talk on a remote unit, be sure you are speaking loudly enough to activate the
voice-activated microphone.
Can you hear traffic on the intercom through the speaker
?
1.If you can’t talk or listen on the intercom, check the connection of the signal wires to your intercom unit.
2. If you can hear voice traffic on the intercom but cannot talk through the microphone, the intercom is
malfunctioning and should be serviced by an intercom technician.
Problem: When listening to an intercom with a headset, the sound is distorted or intermittent.
•
Clean the headset plug and jack with contact cleaner.
•
Insert and remove the headset plug into the headset jack a few times to remove oxide build up on
the contact.
Problem: Noise or static is heard over the network.
•
Make sure the network connections are clean.
•
Turn the unit off and back on after 5 seconds.
Problem: Audio can be transmitted to, but not heard by, other units.
•
Check the terminators on the network. Make sure they are connected and have the proper resistance.
If a problem persists in a headset or intercom unit, contact Firecom for a Return Merchandise Authorization (RMA)
number. Return the headset or intercom for replacement or repair.
CONTACT:
Firecom 1-800-527-0555
7340 SW Durham Road
Portland, OR 97224
USA
