Contact us for assistance: (866) 985-7877 | www.wtliving.com
13
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Main burner will
not light
Gas valve may be off
Turn gas valve ON
Fuel tank may be empty
Refill LPG tank
Orifice blocked
Clean or replace orifice
Air in supply system
Purge air from lines: open gas lines and depress control knob
for 2-3 minutes. Allow gas to dissipate before attempting to
light.
Loose connection
Check all fittings
Igniter fails
Use stick lighter to manually light
Gas pressure low with valve open full
Replace cylinder or regulator
New cylinder or 1st ignition
Purge air from lines
Cylinder valve on, no gas flow
Replace hose/regulator assembly
Dead igniter battery
Replace battery by unscrewing igniter button
Low burner flame
Pressure is low
Replace LPG tank
Tank is low on fuel
Fill LPG tank
Gas hose is kinked
Check and straighten or replace
Burner unit
Carbon on reflector and emitter screen
Clean components as needed
Thick black smoke
Blockage in burner assembly—thoroughly clean burner
Questions, problems, missing parts?
Before returning to your retailer, our exceptional customer service is available.
Call us toll-free at (866) 985-7877, email us at [email protected], or go online and
live chat at www.wtliving.com. Our hours are: 9 a.m. – 9 p.m., EST.
