14
Troubleshooting
PROBLEM
ROOT CAUSE
CORRECTIVE ACTION
Unplug the fireplace and remove the back panel. Check
that the thermostat is plugged into the main circuit board.
If this does not solve the problem, contact customer
service for a replacement thermostat sensor.
The thermostat
sensor is broken
or disconnected.
Inspect the fireplace and check that the air inlets and
outlets are not blocked as this may cause overheating.
Normal operation will continue for 30 seconds before
shutting down.
Replace the remote batteries.
Adjust the temperature setting to ensure that the
thermostat is set hig her than the current room
temperature.
Manual reset
overheat protection
has triggered.
Thermostat setting
is preventing the
fireplace from
turning on.
The RED LED is
blinking constantly
and the blower motor
does not start.
The slide out moves
and the fireplace
turns off
automatically.
Remote control is not
working
Overcurrent
protection has been
triggered.
Air vents may be
obstructed.
Weak or defective
batteries
Cool down cycle
Display shows
Display shows
Fireplace does not
blow warm air.
Ensure there are no obstructions within a minimum
distance of 6 inches from the air vents. Press the Power
button to restart the fireplace.
Press the remote control buttons with an even motion
and gentle pressure. Repeatedly pressing buttons in rapid
succession may cause the remote to malfunction.
After the slide out stops, press the power button
to restart to the fireplace.
Operate the remote at a distance less than 20 feet from
the front of the fireplace. Point the remote at the control
panel.
Poor signal
Distance