1 •
TROUBLESHOOTING
“UnaBLe to ConneCt” appears
When this message appears, it means that the settings for the Face ID and the
computer are not properly done. Find out which method you are using to connect.
The Face ID offers LAN, RS22, RS485 and USB communication methods. Refer to
Chapter to further understand the topic.
“adMin aFFirM” appears
You are not the administrator of this Face ID terminal. Only an authorized admin-
istrator of the system is allowed to access the Menu. Any attempt from a normal
user to access the Menu will prompt “Admin Affirm” message on the screen. In case
the administrator has resigned from the company, kindly contact your FingerTec
authorized reseller to access the terminal.
the terMinaL doesn’t read yoUr FaCe
Have you stood properly without making any facial expressions? Your position from
the camera must be at a proper distance from the camera. If you see your reflection
at the camera, you are in the right position. Now, were you making facial expres-
sion during verification? Stay calm and look at the camera, and please do not cover
your face with anything. Have you tested the camera of the Face ID ? The camera
might not be working properly. Test your camera’s performance. Refer to Chapter
9 to Test the Face Camera.
the Led is BLinKing aLL the tiMe
You have nothing to worry about unless the blinking light is red. The green blinking
light is indicating that the terminal is under the standby mode. Red blinking light
may signal a problem in the Face ID . Contact your reseller for consultation.
rFid Card doesn’t respond
Two possibilities for this problem:
Have you registered the card to the terminal? The card must be registered to the
Face ID before the terminal could read the information in the card. Refer to chap-
ter 4 User for card enrollment.
Have you assigned the user ID to the verification group that supports RFID card?
Without setting the terminal that you are under a group that supports RFID card,
the Face ID wouldn’t read your card.