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Troubleshooting

This chapter provides troubleshooting tips.

Troubleshooting the Fiery

Startup diagnostics are described in the Installation and Service Guide for service
technicians. Contact your authorized service/support center if you see startup error
messages on Command WorkStation or if the Fiery does not reach the Idle state.

Printer not found

Most failures to find a printer on the network are due to conflicting or missing name or
address settings for the Fiery. You must enter names in specific places. The required
names are:

• TCP/IP host name (also known as the DNS name), which is defined by

your organization.

Enter the host name as the Server Name in Fiery Setup.

• Remote printer (internal machine) name. Use one of the following:

print
hold
direct

N

OTE

:

If you change the DNS name (also known as the TCP/IP host name) of the

Fiery, you must reconfigure one of the Fiery utilities on each workstation.

Appendix A:
Troubleshooting

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Содержание DocuColor 3535

Страница 1: ...Fiery Network Controller for DocuColor 3535 CONFIGURATION GUIDE ...

Страница 2: ... users who send jobs from their computers The Color Guide provides information on managing the color output of the Fiery Network Controller for DocuColor 3535 It explains how to calibrate your Fiery Network Controller for DocuColor 3535 and take advantage of the ColorWise color management system as well as features in ColorWise Pro Tools The Fiery Color Reference addresses concepts and issues asso...

Страница 3: ...rks Print Me Everywhere You Go RIPChips Splash Velocity Velocity Balance Velocity Build Velocity Design Velocity Estimate Velocity Scan and VisualCal are trademarks of Electronics For Imaging Inc All other terms and product names may be trademarks or registered trademarks of their respective owners and are hereby acknowledged Legal Notices APPLE COMPUTER INC APPLE MAKES NO WARRANTIES EXPRESS OR IM...

Страница 4: ...ss geschirmte Ausführungen benützt werden Für die Beschaffung richtiger Ausführungen ist der Betreiber verantwortlich Software License Agreement YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SOFTWARE IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT DO NOT USE THE SOFTWARE INSTALLING OR USING THE SOFTWARE INDICATES THAT YOU AGREE TO AND ACCEPT THE T...

Страница 5: ...REEMENT OR COMMUNICATION WITH YOU AND EFI SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF THIRD PARTY RIGHTS Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW EFI AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING LOSS OF DATA LOST PROFITS COST OF COVER OR OTHER SPECIAL INCIDENTAL CONSEQ...

Страница 6: ......

Страница 7: ... 2 1 Tips for experts Windows NT 4 0 2000 XP with TCP IP 2 2 Configuring a Windows NT 4 0 2000 server to communicate with the Fiery 2 3 Fiery on a NetWare network 2 7 Tips for experts IPX networks 2 8 Overview of IPX printing to the Fiery 2 8 Configuring a NetWare 4 x server for printing 2 9 Fiery on a NetWare 5 x network with NDPS 2 13 Tips for experts NetWare 5 x networks 2 14 Fiery on a network...

Страница 8: ... 4 Performing Setup from the Copier Control Panel Fiery Setup from the Copier Control Panel 4 1 Safety warnings 4 2 Types of Setup screens 4 3 Accessing Setup Protocol options 4 3 Exit Setup 4 5 Chapter 5 Setting up the Fiery from a Windows Computer Accessing Setup 5 1 Remote Fiery Setup 5 1 General Setup options 5 3 Support 5 4 Job Log Setup 5 5 Network Setup 5 6 Adapters Ports 5 7 Protocols 5 8 ...

Страница 9: ... Printing the Configuration page 5 35 Chapter 6 Configuring Fiery WebTools Configuring the Fiery and clients for WebTools 6 1 Setting the WebLink destination 6 2 Chapter 7 Administering the Fiery Administrator functions 7 1 Setting passwords 7 2 Passwords 7 3 Managing address books 7 5 Printing a Configuration page 7 7 Maintaining optimal Fiery performance 7 8 Shutting down and restarting the Fier...

Страница 10: ...x Contents Appendix A Troubleshooting Troubleshooting the Fiery A 1 Printer not found A 1 Cannot connect to Fiery with Fiery utilities A 3 Cannot connect to the Fiery with Command WorkStation A 3 Index ...

Страница 11: ...that accompany those products NOTE The term Fiery is used to refer to the Fiery Network Controller for DocuColor 3535 The name Aero is used in illustrations to represent the Fiery The term Windows 9x is used in this manual to represent Windows 95 and Windows 98 The Fiery includes support for Fiery WebTools and software for Command WorkStation which allow an operator to manage all jobs sent to the ...

Страница 12: ... UNIX systems for printing to the Fiery and for using Fiery WebTools Chapter 3 describes how to prepare for Fiery Setup including planning system security through access levels Chapter 4 describes initial Fiery configuration Setup from the Copier Control Panel Chapter 5 describes Fiery Setup from a Windows computer Chapter 6 describes setting up the Fiery for Fiery WebTools Chapter 7 summarizes so...

Страница 13: ... nbt NetBios protocol supports Windows SMB printing The port 9100 is the printer server port number to publish print connections between the print server and a remote computer The http IPP protocol is commonly used for Web pages on the Internet and on intranets IPX SPX Novell IPX SPX stands for Internetwork Packet Exchange Sequenced Packet Exchange These protocols rules that enable computers on a ...

Страница 14: ...e Fiery as a PostScript printer For information on configuring network servers in Windows and UNIX network environments see Chapter 2 Setting up the Fiery Configure the Fiery for your particular printing and network environment First read Chapter 2 and then see subsequent chapters for details Preparing client workstations for printing Install the files needed for printing install additional user s...

Страница 15: ...y available on the network Network server UNIX Mac OS Windows Fiery Fiery Prepare a network node Connect the Fiery to the network If you use a computer running Command WorkStation software connect it to the network Configure UNIX Windows NT 4 0 2000 and IPX Novell servers to specify Fiery print queues and Fiery users No special configuration of AppleShare servers is required On the Fiery Copier Co...

Страница 16: ...work A variety of physical arrangements is possible with each logical arrangement For example twisted pair Ethernet networks commonly use a star configuration around a hub rather than a bus arrangement The design of physical networks is beyond the scope of this manual If your network uses more than one protocol or more than one type of workstation combine the setups listed for each component of yo...

Страница 17: ...s can print directly Mac OS computer Mac OS computer Printing on this network Mac OS computers can print directly using the AppleTalk protocol For using Fiery Utilities Fiery utilities can be used with the AppleTalk protocol To use ColorWise Pro Tools and Fiery Link TCP IP is required For using Fiery WebTools A Mac OS computer with TCP IP http loaded TCP IP http for WebTools TCP IP Windows compute...

Страница 18: ...ows computer with SPX page 2 8 Printing on this network All Windows computers can print through the NetWare server For using Fiery WebTools A Windows computer with TCP IP http loaded 1 4 3 4 5 Another supported protocol TCP IP http for WebTools IPX SPX protocol TCP IP or AppleTalk possible 4 Windows computer NetWare client running SPX Windows computer NetWare client Windows computer NetWare client...

Страница 19: ... network Windows clients can print using a protocol available on the Windows NT 4 0 2000 print server Windows computers can print using TCP IP with the lpd protocol For running Fiery utilities and Fiery WebTools A Windows computer with TCP IP loaded NETBEUI or other protocol available on the clients and the server TCP IP lpd for printing TCP IP http for WebTools TCP IP for Fiery utilities 1 3 Wind...

Страница 20: ...ws computer User Software Installation Guide 2 Fiery Setup Chapter 4 3 Remote Fiery Setup Chapter 5 TCP IP nbt For Windows printing Windows SMB printing enabled on the Fiery Windows NetBios and TCP IP enabled on the computer 1 1 1 3 Another supported protocol Windows computer TCP IP nbt protocol Fiery installed in the copier 2 ...

Страница 21: ...ted protocol TCP IP client PC 5 Printing on this network UNIX workstations with the TCP IP lpd protocol can print directly and act as host for shared printing TCP IP clients can print through UNIX server or directly requires TCP IP and the lpr print service loaded For running Fiery utilities and Fiery WebTools Windows computers with TCP IP loaded can use these applications 1 4 TCP IP lpd http and ...

Страница 22: ...el of the Fiery is illustrated followed by information for connecting to the Ethernet board Back view of the Fiery Copier interface Cyan and Black channels Copier interface Magenta and Yellow channels Parallel port Scanner Network and scanner LEDs Power connector Network Error and status LEDs Serial ...

Страница 23: ...ugs into the RJ 45 socket on the Fiery NOTE The 100BaseT type supported by the Fiery is 100BaseTX also known as Fast Ethernet If an Ethernet hub is used it must be a 100BaseTX hub The term 100BaseT is used to refer to 100BaseTX All connection types are supported in half duplex mode TO CONNECT TO THE ETHERNET BOARD Connect the network cable to the RJ 45 connector on the back of the Fiery You must u...

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Страница 25: ...discussed in this chapter except for use in a Windows NT 4 0 2000 environment see Fiery on a TCP IP network with Windows NT 4 0 2000 XP in the following section If your network is based on Windows NT 4 0 2000 proceed to the following section For information on UNIX workstations proceed to page 2 14 Fiery on a TCP IP network with Windows NT 4 0 2000 XP When a Windows NT 4 0 2000 XP computer is conf...

Страница 26: ...similar to setting up UNIX workstations with TCP IP When TCP IP network connections are made from Windows NT 4 0 2000 XP workstations note the following Make sure you have a valid IP address for the Fiery and any workstations that will print to it or run the Fiery utilities In Fiery Setup enable TCP IP and enter the IP address subnet mask and gateway address for the Fiery From your workstation you...

Страница 27: ...follow these general steps More detail is provided in subsequent sections in this chapter and in your Microsoft documentation Load the TCP IP network protocol on the server and configure it with an IP address subnet mask and gateway Enter the host name of the Fiery in the host database used by your system see page 2 4 Perform Fiery Setup On the Windows NT 4 0 2000 server create a printer for each ...

Страница 28: ...2000 hosts file provides compatibility with the UNIX hosts file The hosts file is used as a local Domain Name Services DNS equivalent It has the same format as the etc hosts file on UNIX servers The format of the hosts entry is IP Address TAB host name TAB comments where TAB indicates that you press the Tab key To determine the IP address and server name of your system print a Configuration page s...

Страница 29: ...ng the instructions in the User Software Installation Guide During installation enter the information necessary to share the Fiery If you have already installed the Fiery printer files on the computer you are using as a Windows NT 4 0 2000 print server see your Windows documentation for information about sharing the Fiery If more than one Fiery print connection is published for example if both the...

Страница 30: ...se it from the Print Setup Page Setup or Print dialog box of their application Clients can change printing options for their own job but printer properties appear dimmed and unavailable for changing When a client chooses Print the job is transmitted to the Windows NT 4 0 2000 print server and from there to the selected print connection on the Fiery The job is listed in the Print Manager on the cli...

Страница 31: ...ws 9x Me in the File and printer sharing for Microsoft Network Properties dialog box specify Automatic or Enabled for Browse Master and select Yes for LM Announce For Windows 2000 XP in the Client for Microsoft Networks Properties dialog box configure the computer to allow file sharing and then restart the computer Ping the Fiery to verify TCP IP communication is successful see page 2 17 Fiery on ...

Страница 32: ...me type refers to the format of a communications packet frame types are specified in a startup file when the NetWare server or any other workstation loads its network drivers Tips for experts IPX networks Setting up the Fiery is similar to setting up any other PostScript printer on the network The Fiery with IPX connections has the following characteristics A minimum connection to the Fiery consis...

Страница 33: ... Job Log containing these records at any time Configuring a NetWare 4 x server for printing The following sections explain how to set up a NetWare file server so networked users can print to the Fiery from their workstations and the Fiery can obtain print jobs from the NetWare server For each NetWare file server that you configure follow these general steps More detail is provided in subsequent se...

Страница 34: ...rver On NDS FS In Setup from Command WorkStation or WebSetup On client workstation In NWAdmin Create NDS PQs Create NDS printer and assign PQs Create PS and assign the printer Configure users of the PQs if needed Port Setup Ethernet Setup Protocol Setup IPX SPX Setup select frame types Service Setup PServer Setup and NDS Setup Select Root Browse to select PS Specify PQ search root optional Set Pol...

Страница 35: ...ow the Root are other objects either containers which consist of other objects or leaf objects which do not contain other objects Access to objects is controlled by rights that are defined as properties of each object Rights are established by network administrators On Bindery FS In Setup from Command WorkStation or WebSetup On client workstation In PCONSOLE Select NetWare FS up to 8 For each FS C...

Страница 36: ...ucture Edit the network startup file to set the bindery context Activate the new bindery context Setting up a NetWare print queue for bindery For NetWare 4 x in emulation mode the NetWare print server and print queue for the Fiery are created and configured from NetWare Print Console PCONSOLE a NetWare utility that is stored in the NetWare PUBLIC directory As with NDS you can create several NetWar...

Страница 37: ...ript printer description Adding a network port and connecting the workstation to one or more NetWare queues that have been defined for the Fiery Installing Fiery software For details see the User Software Installation Guide Fiery on a NetWare 5 x network with NDPS The Fiery supports printing over a NetWare 5 x network running either the TCP IP protocols or the IPX protocol For pure IP printing the...

Страница 38: ...You can ping the Fiery page 2 17 to verify that TCP IP communication is successful For information about setting up NDPS see your Novell Netware documentation Fiery on a network with UNIX workstations When a UNIX workstation is configured with the lpd protocol and connected to the Fiery over a TCP IP network it can print directly to the Fiery Setting up UNIX workstations requires an administrator ...

Страница 39: ...s The Fiery has a remote printer name you must use in order to communicate with it successfully For details see the following section Important note about the remote printer name Whichever UNIX system you use the name used for the remote printer or rp in the etc printcap file in configuring the Fiery must be one of the following print hold direct The remote printer name is also used when setting u...

Страница 40: ...s a print server Since the Fiery spools jobs and acts as a print server there is no advantage in placing another print server between a workstation and the Fiery If you choose to do so however there is no difference in setup except that a client machine does not have its own spooling area TO SET UP FIERY PRINTING ON UNIX SYSTEMS 1 Specify the appropriate settings in Fiery Server Setup 2 Specify th...

Страница 41: ...ake the Fiery available as a printer to other network users 4 To verify the TCP IP connection ping the IP address or the host name From any computer on the network at the command prompt type ping IP address Type the Fiery IP address assigned in Fiery Network Setup After the Fiery is set up as a network printer you can also ping the name you gave to the Fiery ping hostname The server should respond...

Страница 42: ...X command line Managing print jobs UNIX network administrators can use UNIX utilities for viewing the list of jobs and for printing and removing jobs that are spooled on UNIX servers If the network includes a Windows NT 4 0 2000 XP workstation that has TCP IP protocols loaded you can use Command WorkStation or Fiery Downloader to download fonts and files You can also use the job management tools t...

Страница 43: ...rged with certain duties all users have equal access to the system and job management tools Maximum control might be appropriate for a high volume printing environment where an administrator or operator controls the job flow and all printing jobs sent by users are spooled stored to the Fiery disk until the operator decides it is time to print them In addition only the administrator and operator ha...

Страница 44: ... Jobs sent to the Print queue are processed and printed in the order they are received Jobs prioritized by an operator with the job management tools and jobs sent via the Direct connection can take priority over jobs sent to the Print queue Direct connection The Direct connection transmits jobs directly to the Fiery but only when the Fiery is Idle If the Fiery is busy the job remains at the user w...

Страница 45: ...trol since the person who has access to Setup can control the printing and job management environment Administrator privileges include publishing print connections setting passwords deleting fonts controlling print jobs from the job management tools overriding job settings clearing the Fiery of all job data performing calibration defining default color profiles and setting default values for print...

Страница 46: ...ebTool provides you with current information on the jobs processing and printing on the Fiery It is not affected by passwords For more information see the Printing Guide WebSpooler The WebSpooler interface is very similar to that of Command WorkStation It allows remote users to preview manipulate reorder reprint and delete jobs currently spooling processing or printing on the Fiery It also allows ...

Страница 47: ...rnet or your organization s intranet It is not affected by passwords For more information see the Printing Guide WebDownloader WebDownloader allows you to print PostScript EPS PDF and TIFF files directly to the Fiery without first opening the file in an application It is not affected by passwords WebSetup WebSetup allows you to view and modify Fiery Setup options from a remote workstation This fun...

Страница 48: ...tor password to prevent unauthorized changes to system settings 1 No designated administrator or operator Minimum control not recommended All users have equal access to all system functions including Setup clearing the Fiery deleting printer fonts setting the WebLink address performing calibration printing to all Fiery print connections and managing all jobs from the job management tools 2 An admi...

Страница 49: ...er printing environment changes you can change Setup options accordingly You must first perform initial Setup of the Fiery at the Copier Control Panel After the initial Setup you must set the remaining Fiery Setup options from Command WorkStation or WebSetup If you do not configure the remaining Setups the Fiery uses default settings You need to make settings appropriate for the printing environme...

Страница 50: ...network for zones servers and server based queues Whenever the configuration of the Fiery the copier or the network changes at your site you can alter individual settings to correspond to the changed environment Changing network or port settings may require that you make changes to other Setup options as well NOTE You must configure the Fiery with the correct Windows NT 2000 domain name This is es...

Страница 51: ...fy the copier is functioning normally 2 Turn off the copier and connect the interface cable from the copier to the Fiery 3 To confirm this connection turn on the copier and the Fiery and print a Test Page from the Fiery Copier Control Panel 4 With both the copier and the Fiery turned off connect the network cable to the Fiery as described in Chapter 1 The network should already be installed and op...

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Страница 53: ...trol Panel initially configures the Fiery to communicate with other devices and manage print jobs sent to it Once you set up the following options you must complete the remaining Fiery Setup options from Command WorkStation or WebSetup Copier Control Panel Setup provides these Network Setup options Ethernet settings TCP IP Get IP address TCP IP Subnet Mask TCP IP Gateway address The Copier Control...

Страница 54: ...ect it to strong shocks If the Touch Screen breaks and the liquid crystal material leaks out do not inhale ingest or touch it If the material gets on your skin or clothing wash it off with soap and water immediately Do not apply excessive pressure when you touch the Touch Screen This will change the color of the Touch Screen Touch Screen Access button Status buttons Start button ...

Страница 55: ...on entry options You must specify the information for your site for example the IP address Use the tabs and buttons to make your selection When you enter numbers enter them using the Copier Control Panel key pad 1 Make sure the Touch Screen on the Copier Control Panel reads Idle If Printing or RIPping appears the Fiery is processing and you must wait until the system finishes and reaches the Idle ...

Страница 56: ...al DHCP Select the protocol over which the Fiery should search for its IP address Both DHCP and BOOTP allow the Fiery to obtain the Ethernet IP address and Subnet Mask automatically Depending on your network the Fiery might be assigned a different address after you restart the Fiery With the DHCP setting the Fiery can be assigned a different address even if it is not restarted Make sure the networ...

Страница 57: ...e required setting may be different from that listed TCP IP Gateway Address DCHP Address Required Use this option to set the gateway address for printing with TCP IP If your network uses a gateway you must change the default to a correct gateway address for your network When you set an IP address subnet mask or gateway address for the Fiery during Setup you can allow the Fiery to get these address...

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Страница 59: ...ommand WorkStation or WebSetup To use the Setup applications Command WorkStation or WebSetup you must enter the Fiery Administrator password This is set from Command WorkStation or WebSetup Remote Fiery Setup Remote Setup is performed from a Windows computer using Command WorkStation or WebSetup TO ACCESS WEBSETUP 1 Start your Internet browser and enter the IP address of the Fiery 2 Click WebSetup...

Страница 60: ...rkStation 2 Log on as Administrator 3 Choose Setup from the Server menu Regardless of how you access Setup remotely the following dialog box appears NOTE The remote Setup interface from Command WorkStation and WebSetup is identical The Setup illustrations in this chapter are displayed from Command WorkStation ...

Страница 61: ...he server name If you have more than one Fiery do not assign them the same name Windows NT 4 0 does not support more than one computer with the same name in the same workgroup or domain Print Start Page Specify whether the Fiery should print a start page when it is turned on or restarted The Start Page displays information about the Fiery including server name current date and time amount of memor...

Страница 62: ...ich are recorded on the Job Log Use Character Set Specify whether the Copier Control Panel and the job management tools should use the Macintosh DOS or Windows character set for displaying file names This is important if a file name includes accented or composite characters such as é or æ For mixed platform networks select the setting that gives the best overall representation of the special chara...

Страница 63: ...e document name time and date printed number of pages and other job information Auto Clear Job Log Every 55 Jobs Specify whether the Fiery clears the Job Log after every 55 jobs If you do not select this option the Fiery saves a file containing a record of all jobs ever printed Since this file takes up space on the Fiery hard disk clearing the Job Log frees up additional disk space You can clear t...

Страница 64: ...twork ports are enabled print jobs can be received over all ports at the same time You can view and specify the following network settings in Network Setup Adapters and ports view currently configured network adapters and port settings Protocols including AppleTalk IPX SPX and TCP IP Print Services including LPD printing TCP IP NetWare printing PServer Windows print sharing SMB HTTP support WWW In...

Страница 65: ...k adapters and port settings Ethernet Port Setup Enable Ethernet Select to connect the Fiery to an Ethernet network Transmission Speed Choose Auto Detect if your network environment is mixed or choose the speed of the network to which the Fiery is attached 10 Mbps or 100 Mbps ...

Страница 66: ...55 8 Setting up the Fiery from a Windows Computer Protocols You can specify AppleTalk IPX SPX and TCP IP protocol settings for the Fiery Specify these settings on the Protocol1 and Protocol2 tabs ...

Страница 67: ...ceeding with any other operations To set the subnet mask enter one of the following values 255 0 0 0 if the IP address starts with a number less than 128 255 255 0 0 if the IP address starts with a number from 128 through 191 255 255 255 0 if the IP address starts with a number greater than 191 NOTE Confirm the subnet mask setting with your network administrator before proceeding In some cases the...

Страница 68: ...lect Zone Select the AppleTalk zone Auto Select Select to use the default IPX SPX frame on the DNS Manually Select Select to manually select the IPX SPX frames on which to use the DNS Select Frames Select to specify the IPX SPX frames on which to use the DNS Enable DNS Setup Select to enable the DNS setup options DNS Setup Select to allow the Fiery to resolve a name to an IP address ...

Страница 69: ...col2 tab The Fiery supports the following Ethernet frame types for IPX SPX Ethernet 802 2 Ethernet 802 3 Ethernet II and Ethernet SNAP You can also allow the Fiery to select the frame type automatically Use this option to specify IPX SPX frame types on which to use the DNS ...

Страница 70: ... which is the host name in Fiery Setup Get DNS Automatically Select to allow the Fiery to resolve a name to an IP address automatically Use DNS on Specify the IPX SPX frame on which to use the DNS Primary DNS Server Specify the IP address of the primary DNS server This option only appears if you selected Get DNS address automatically Secondary DNS Server Specify the IP address of the secondary DNS...

Страница 71: ...ces see page 5 15 Windows Print Sharing SMB Enable or disable SMB print services HTTP Support WWW Enable or disable support for Fiery WebTools Port 9100 Enable or disable support for Port 9100 printing Parallel Port Enable or disable support for parallel port printing Internet Printing Protocol IPP Enable or disable support for IPP printing E mail Service Specify the Fiery E mail Service ...

Страница 72: ...Windows printing services Enable LPD Printing Services Select to enable or disable LPD printing services Enable Port 9100 Select to enable or disable Port 9100 services Enable FTP Services Select to enable or disable FTP services Enable Web Services Select to enable or disable web services Enable Internet Printing Protocol IPP Select to enable or disable Internet Printing Protocol ...

Страница 73: ...this option to specify NDS and Bindery services TO SPECIFY THE NDS TREE SETTING FROM REMOTE FIERY SETUP 1 Select Enable NDS and click Change Trees 2 In the NDS Configuration dialog box that appears double click an NDS tree in the Available Trees list ...

Страница 74: ...ery from a Windows Computer 3 In the Select User Login window select Use Default User Information or enter your password and click Next 4 Navigate to the NDS container select it and click Next If necessary enter the password ...

Страница 75: ...55 17 Network Setup 5 Select Use Default Print Queue Root or navigate to the Print Queue Root and click Finish ...

Страница 76: ...55 18 Setting up the Fiery from a Windows Computer 6 Click OK The NDS Configuration dialog box appears displaying information about the print server ...

Страница 77: ...TIONS FROM REMOTE FIERY SETUP 1 Select Enable PServer mode from the Service1 tab 2 Click Bindery Setup 3 Select a file server from the Available Servers list If the File Server User Name and Password dialog box appears enter the appropriate user name and password to log on to the selected file server ...

Страница 78: ...er from the list and click Finish If necessary enter the appropriate password in the Print Server Password dialog box to log on to the selected file server The name of the newly added server appears in the Selected Servers list 5 When you finish adding servers click Finish ...

Страница 79: ...OTE FIERY SETUP 1 Select Enable PServer mode from the Service1 tab 2 Click Bindery Setup The Novell Setup dialog box appears 3 Make your selection in the Selected Servers list 4 With the file server selected in the Selected Servers list click Remove 5 Click OK ...

Страница 80: ...55 22 Setting up the Fiery from a Windows Computer PServer Poll Interval Specify the polling interval in seconds for NetWare printing ...

Страница 81: ...t sharing with Server Message Block SMB To set up the Windows printing service text fields may include uppercase letters numerals spaces and the following characters _ NOTE Lowercase letters are not allowed except in the Comment field ...

Страница 82: ...r information about the printer up to 15 characters These comments are listed in the Properties of the Fiery in Network Neighborhood Lowercase letters are allowed in this field Domain or Workgroup Enter the workgroup or domain where the Fiery should appear Auto IP If you have already enabled IP Auto in Protocol Setup and selected either DHCP or BOOTP as the protocol for obtaining an IP address sel...

Страница 83: ...scan jobs from the Fiery to an FTP site HTTP Connection Support WWW Enable Web Services Select to make the WebTools available to users TCP IP must already be enabled on the Fiery and on users computers A Java enabled Web browser and a valid IP address are required for each user For details on supported browsers and workstation requirements see the User Software Installation Guide Enable Internet P...

Страница 84: ...ail client services Enable Print via E mail If selected print jobs sent via e mail are accepted If this option is cleared print jobs sent via e mail are ignored Incoming Mail Server Specify the IP address or server name that communicates the appropriate mail server and contact information to the Fiery Server Type Specify the e mail protocol used to communicate with the incoming mail server ...

Страница 85: ...ly sent as a URL Mailbox Account Name Enter the mailbox name specified on the mail server This name tells the Fiery client mail service which account contains e mail messages for the Fiery NOTE The account name entered in this field must first be specified on the mail server by the administrator Fiery E mail Address Enter the name of the e mail account For example pat test com Password Enter a pas...

Страница 86: ...is dialog box you can access the Printer Setup and PS Setup tabs NOTE In the following illustrations Device name represents the model of the copier connected to the Fiery which is DC3535 Printer connections Specify whether to publish the Print queue Hold queue or Direct connection ...

Страница 87: ...ge is on the top of the stack and the first page is on the bottom Reverse prints jobs in reverse order so the first page is on the top of the stack and the last page is on the bottom Default Paper Sizes Specify whether to print on US paper sizes for example Letter Legal Tabloid or Metric paper sizes for example A4 or A3 by default When no paper size is defined within a PostScript file jobs are pri...

Страница 88: ...rints the job only if it finds a media source in the size specified by the job Print Cover Page Specify whether the Fiery prints a cover page job summary at the end of each print job If you choose Yes each print job is followed by a page containing the name of the user who sent the job the document name the server name the time the job was printed the number of pages printed and the status of the ...

Страница 89: ...can restart now or later NOTE Turn off the copier using the main power switch on the front The copier Touch Screen displays a message stating that the copier is shutting down Before restarting wait approximately 30 seconds for the copier to turn off completely Network Services Network Services enables FTP Services Proxy Setup and Printing Groups Enable FTP Services Select to enable users to scan j...

Страница 90: ... allow members of a group to print only if they supply a password at print time This method of printing is known as Printing Groups or Member Printing This section describes how to set up groups and passwords For more information about using the Printing Groups feature see the Printing Guide NOTE To change the Group Name or Group Password settings for a job that a user has already sent from the pr...

Страница 91: ...og box You are notified that the Fiery must be restarted for the new settings to take effect You can restart now or later If Command WorkStation is running the connection to the Fiery is lost and you must log on again when the server restarts NOTE Turn off the copier using the main power switch on the front The copier Touch Screen displays a message stating that the copier is shutting down Before ...

Страница 92: ...on on DNS Setup see page 5 12 Enable PrintMe Select Yes to enable PrintMe select Save and exit Setup The Fiery restarts and acquires the 16 digit activation code required to proceed with PrintMe Setup Immediately after the Fiery restarts a PrintMe activation page is printed with the Fiery PrintMe activation code From any web enabled computer go to www printme com and click Activate Stations Enter ...

Страница 93: ... confirm your settings You can print the Configuration page from Command WorkStation or from the Copier Control Panel The other pages you can print from Command WorkStation include the Test Page Job Log color charts and Font List For information on these Fiery pages see the Job Management Guide TO PRINT THE CONFIGURATION PAGE FROM COMMAND WORKSTATION 1 In Command WorkStation choose Print Pages fro...

Страница 94: ...s button on the Copier Control Panel 2 From the Touch Screen click the Billing Meter Print Report tab 3 Press the Print Report List button 4 Press the Copy Mode Settings button 5 Press the Settings List Common Items button 6 Press the Start button on the Copier Control Panel The Configuration page and the System Settings List are printed ...

Страница 95: ...et providing additional flexibility in remote management TO SET UP WEBTOOLS ON THE FIERY 1 In Fiery Network Setup enable TCP IP 2 Set a valid unique IP address for the Fiery and then set the subnet mask Set a gateway address if required 3 In Fiery Printer Setup confirm that the Print queue is published TO SET UP WEBTOOLS ON A COMPUTER 1 Enable TCP IP networking 2 Assign the workstation a valid uni...

Страница 96: ...e WebLink destination You can change the pre set WebLink destination this function requires the Administrator password if one has been set TO CHANGE THE WEBLINK DESTINATION 1 Start your Internet browser 2 Enter the IP address or the DNS name of the Fiery The Fiery home page appears 3 Enter the Administrator password if required and click OK 4 Press the Ctrl key Windows as you click WebLink The Upd...

Страница 97: ...WebTools This manual Customer Release Notes Setting up the printing environment Setting printer defaults including modes imaging paper size handling error handling Printer Setup 5 28 Paper Setup page 5 29 Color Guide Printing Guide Setting up the job environment Publishing the Direct connection Print queue or Hold queue to end users on various platforms Printer Setup Chapter 2 5 28 Protecting inte...

Страница 98: ... options Using Fiery utilities Printing Guide Job Management Guide Controlling the job flow Using WebTools Command WorkStation and Fiery utilities and for managing job priorities tracking current jobs canceling jobs printing jobs in the Hold queue and reprinting from the Printed or Hold queue Printing Guide Job Management Guide Customer Release Notes Job accounting Viewing printing and exporting t...

Страница 99: ...es also include Operator privileges Operator Controls access to job management functions via the job management tools NOTE For more information on Fiery passwords and the access privileges they allow see page 3 3 By default no passwords are set If you do not specifically set passwords all users will have access to important functions such as Setup including setting passwords and job control We str...

Страница 100: ...9 characters You must enter the password exactly the same way both times The new password remains in effect until you change it TO REMOVE A PASSWORD 1 Select the password you want to delete 2 Delete the asterisks in both the Enter New Password and Verify New Password fields If you forget the Administrator password contact your authorized service representative to reinstall Fiery system software Th...

Страница 101: ...int access Only users whose e mail addresses are in the Print address book are authorized to submit jobs via e mail to the Fiery Unauthorized users receive an e mail reply that their job was not accepted by the Fiery for printing E mail Service also allows the administrator to overwrite the address book append new addresses remove addresses and retrieve current addresses on the Fiery When a print ...

Страница 102: ...dress Book name of address book For example Address Book Admin List of addresses in the specified address book To add an address to an address book AddAddressTo name of address book For example AddAddressTo Print name domain or display name name domain Added to Address Book name of address book For example Added to Address Book Print List of addresses added to the address book The Fiery also lists...

Страница 103: ...matically for the Fiery Post the current Configuration page near the server for quick reference Users need the information on this page such as the current printer default settings Other pages you can print from Command WorkStation include the Test Page Font List and Job Log For information on these pages see the Job Management Guide To delete an address from an address book DeleteAddressFrom name...

Страница 104: ...ng print jobs or jobs that are not urgent to the Hold queue At low traffic times the administrator or a user of the job management tools with Operator privileges can move or copy all the Hold queue jobs to the Print queue for printing Reduce unnecessary Two way Communication Large numbers of users running Fiery utilities especially with frequent updates may have a significant effect on Fiery perfo...

Страница 105: ...hen you restart the Fiery TO SHUT DOWN THE FIERY Make sure the copier is not in use and turn off the copier using the main power switch on the front The copier Touch Screen displays a message stating that the copier is shutting down Wait approximately 30 seconds for the copier to turn off completely Restarting the Fiery Restarting the Fiery resets the Fiery system software but does not restart the...

Страница 106: ......

Страница 107: ...ures to find a printer on the network are due to conflicting or missing name or address settings for the Fiery You must enter names in specific places The required names are TCP IP host name also known as the DNS name which is defined by your organization Enter the host name as the Server Name in Fiery Setup Remote printer internal machine name Use one of the following print hold direct NOTE If yo...

Страница 108: ...ost name DNS name TCP IP host name page 2 1 Name of printer on lpd host machine print or hold UNIX etc printcap file BSD rp line print or hold page 2 14 Solaris lpadmin queuename print or hold NetWare administration utility print queues must be all lowercase and in English _direct _print _hold page 2 7 Add New Server dialog box when configuring a Fiery utility New Device Utilities are not supporte...

Страница 109: ...ly turned on The Fiery restarts You have changed settings affecting the server address and have not reconfigured the connection to the server If you see this problem try the following solutions in this order A remote workstation running Fiery utilities or WebTools may be interfering by obtaining status information If possible close the remote application and try to connect again Restart the Comman...

Страница 110: ......

Страница 111: ...Talk Setup from Windows computer 5 10 AppleTalk zone 5 10 Attachment Maximum Size option 5 27 Auto Clear Job Log Every 55 Jobs 5 5 Auto Clear Job Log Every 55 Jobs option 5 5 Auto IP option 5 24 Auto Print Job Log Every 55 Jobs option 5 5 Auto Print Job Log Every 55 jobs option 5 5 Auto Select option 5 10 B Bindery file servers connecting 5 19 defined 2 8 emulation mode 2 7 5 13 setting up context...

Страница 112: ...to 1 9 Direct connection described 3 1 3 2 publishing 5 28 required for downloading fonts 3 2 disk space 7 8 DNS Domain Name Server 2 2 2 4 A 1 DNS Domain Name option 5 12 DNS Host Name option 5 12 DNS Setup 5 12 DNS setup 5 12 DNS Setup option 5 10 Domain or Workgroup option Windows printing 5 24 downloading fonts Direct connection requirement 3 2 E E mail Service Setup option 5 26 Enable AppleTa...

Страница 113: ...d IPX SPX Ethernet 5 11 FTP Services 5 25 G General Setup options 5 4 to 5 5 Get DNS Automatically option 5 12 Guest privileges no password for WebSpooler 3 4 H Hold queue 5 28 described 3 1 3 2 host name 2 2 2 3 2 4 A 1 database 2 2 I improving server performance 7 8 Incoming Server option E mail Setup 5 26 Installer WebTool see Fiery WebTools installing server on network 1 2 1 9 Internet accessi...

Страница 114: ... network AppleTalk 1 5 cable 3 9 installation diagrams 1 2 to 1 9 installation summary 1 3 IPX Novell 1 3 1 4 1 6 lpd TCP IP 1 3 1 4 1 9 protocols supported 1 1 using multiple protocols 1 4 with Windows NT 1 7 Network Services 5 31 Network Setup from Windows computer 5 6 to 5 25 NWAdmin 2 10 O Operator password 3 4 privileges 3 3 Outgoing Mail Server option E mail Setup 5 27 P Page Order option 5 ...

Страница 115: ...PX SPX TCP IP Proxy Password option 5 32 Proxy Port Number option 5 31 Proxy Server option 5 31 Proxy User Name option 5 32 PS Setup 5 29 Publish Direct Connection option 5 28 Publish Hold Queue option 5 28 Publish Print Queue option 5 28 publishing connections overview 3 1 Q queues publishing 5 28 R Reboot server to factory settings option 5 31 reprinting jobs 3 2 restarting 7 9 RJ 45 connector 1...

Страница 116: ... selection list of Fiery utilities A 3 Printer not found TCP IP or IPX networks A 1 twisted pair cable 1 11 U UNIX managing print jobs 2 18 on TCP IP network 1 9 2 14 printcap file A 2 printing to server 2 18 remote printer name A 2 setting up printing to server 2 16 tips for experts 2 15 Use Character Set option 5 4 Use DNS on option 5 12 Use WINS Server option 5 24 V Verify Password option 5 27 ...

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