Solution – Check to make sure that you are connecting with balanced TRS cables whenever
possible. If the system is not currently connected using balanced cables, consider using balanced
cables or a DI box. As an additional test, you can disconnect the Passport Studios from your
mixer, audio interface, etc., and try connecting a battery powered sound source to confirm if the
noise is present. If the noise is not present when connected to a battery powered sound source,
then it is likely that you have a ground loop occurring. Again, it is ideal to utilize balanced
cables, as will likely reduce or eliminate these types of noise issues.
If you are still unable to resolve the issues you are experiencing with your Passport® Studio,
please contact us at [email protected] or call (480) 596-7195.
