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6

Customer Service

Fellowes offers a 

toll-free help line

for customers living in the United States, Canada,

Mexico and Australia. If you live outside these regions or are otherwise unable to use our

help line, please call the Fellowes location nearest you, send a letter or email, or contact

your local dealer. All of our customer service phone numbers and other points of contact

are listed on the back of this manual.

Limited Warranty

Fellowes, Inc. warrants the cutting cylinders of the machine to be free from defects in

material and workmanship for

7 years

from the date of purchase by the original con-

sumer. Fellowes warrants all other parts of the machine to be free of defects in material

and workmanship for 

1 year

from the date of purchase by the original consumer. If any

part is found to be defective during the warranty period, your sole and exclusive remedy

will be repair or replacement, at Fellowes’ option and expense, of the defective part. 
This warranty does not apply in cases of abuse, mishandling or unauthorised repair.

ANY IMPLIED WARRANTY, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR

A PARTICULAR PURPOSE, IS HEREBY LIMITED IN DURATION TO THE APPROPRIATE

WARRANTY PERIOD SET FORTH ABOVE. IN NO EVENT SHALL FELLOWES BE LIABLE

FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ATTRIBUTABLE TO THIS

PRODUCT. This warranty gives you specific legal rights. You may have other legal rights

that vary. The duration, terms and conditions of this warranty are valid worldwide, except

where different limitations, restrictions or conditions may be required by local law.
For more details or to obtain service under this warranty, please contact us (see back

cover) or your dealer.

5

Maintenance

Regular emptying of the basket

is important to ensure the smooth operation of the cut-

ting cylinders. If you can see paper in the basket window (7), turn off the shredder, pull

out basket and empty basket contents.

Regular oiling of the confetti-cut model

(PS80C-2) is also necessary to

ensure proper performance. If you are running the shredder at or near capaci-

ty, we recommend oiling it monthly. Using Fellowes Powershred Lubricant

#35250 or other non-aerosol vegetable-based oil in a long-nozzle container: 

• Apply oil over full width of paper entry (1) with shredder in off [O] position.

• Press control switch to automatic [I] position which will cause shredder to run for about 2

seconds.

• Press and hold control switch in reverse [R] position for 3–5 seconds.

• Repeat above automatic [I] and reverse [R] sequence three times.

REMINDER:

Do not use flammable synthetic oil, petroleum-based products or

aerosol lubricants of any kind in or near the shredder at any time.

Troubleshooting

If you have a problem with your shredder, check the symptoms and remedies below. If

you cannot solve the problem this way, contact Fellowes Customer Service. 

Do not open

shredder head

to attempt repair: It could expose you to serious electric shock and will

void your warranty.

Symptom

Shredder does not start or stops while

shredding.

Red display light (9) turns on and shredder

will not operate.

Shredder squeaks, grinds or runs below

capacity.

Shredder continues to run for a few sec-

onds after paper has cleared the cutting

cylinders.

Remedy

• Make sure shredder is plugged in and

switch is in automatic [I] position.

• If paper appears to be jammed, follow

instructions under 

Operation

.

• Check basket position; basket must be

pushed all the way in the cabinet.

Follow instructions under 

Set-Up

.

• Wait 30 minutes for shredder to cool

down before trying again.

• If paper appears to be jammed, follow

instructions under 

Operation

.

• Check basket position; basket must be

pushed all the way into the cabinet.

Follow instructions under 

Set-Up

.

• Oil cutting cylinders (PS80C-2 only).

Follow instructions under 

Maintenance

.

• Check window. If paper is visible,

empty basket. Follow instructions under

Maintenance

.

No action required. This is a self-cleaning

function.

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