FEITIAN R502, Руководство пользователя

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4.3 Errors and solutions
1. If the update tool happens “open register” error, please do re-plug reader and using your administrator
to run again, if it still happen, you can try using pstool.exe
https://docs.microsoft.com/en-
us/sysinternals/downloads/psexec Using administrator to open CMD.exe, switch to psexec directory,
run below command to open registry, like below:
$psexec.exe -i -d -s regedit.exe
Follow below path and delete below keys, then re-plug your reader and try again.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_096E&PID_0608
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\VID_096E&PID_060D
2. If occurs error while in updating, and stop at 30%, then please wait, because at this stage, the tool will
hot-plug reader in application, may take 10-15 seconds. If it give error, then please re-plug reader and
running application do updating again
3. If the tool has not list any reader name, then please check your USB connection is correctly. (Or
check your reader hasn’t connect to VMware). The error means have not found your reader. If still
empty and confirm the reader connect to PC correctly, please send mail to
world.support@ftsafe.com ,
some OEM reader cannot detect by standard tool, and we will need check your information before
provide resource to you.
4. Check reader firmware version, you can follow below step to check firmware version in device
manager