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21

Chapter 4 Support

4.1 Camera Maintenance and Troubleshooting

4.1.1 Camera Maintenance

1) Please power off the camera and disconnect the power adapter and socket, if it

s not used for a long run.

2) Use soft cloth or tissue to clean the camera cover.
3) Wipe it with a soft, dry cloth when cleaning the camera lens. Wipe it gently with a mild detergent if needed. Do
not use strong or corrosive detergents to avoid scratching the lens and affecting the video quality.

4.1.2Troubleshooting

1) No video output

a. Check whether the camera power supply is connected, the voltage is normal, the power indicator is lit.
b. Whether the machine could do self-check after restarted.
c. Check whether the bottom of the DIP switch is the normal operating mode
d. Check whether the video output cable or video display is normal

2)

No image sometimes

a. Check whether the video output cable or video display is normal

3) Video dithering when zoom-in or zoom-out

a. Check whether the camera installation position is solid
b. Whether there is shaking machine or objects around the camera

4) Remote control not works

a. Remote control address is set to 1 (if the machine is set back to the factory defaults, remote control addresses
need to be back to 1 too)
b. Check whether the battery is installed on the remote controller or low.
c, Check the camera working mode is the normal operating moded. Check the menu whether is closed, camera
control through remote controller is only available after exiting the menu. If video output from LAN, menu will
not be displayed, menu will automatically exists 30s later, and then it can be controlled by remote controller.

5) Serial port not works

a. Check whether the camera serial device protocol, baud rate, address is consistent
b. Check whether the control cable is connected properly
c. Check whether the camera working mode is the normal operating mode

Содержание USB10X

Страница 1: ...PTZ Camera User Manual...

Страница 2: ...configuration 12 3 1 2 Video Output 12 3 2 Remote Controller 12 3 2 1 Keys Instruction 12 3 3 Menu Setting 14 3 3 1 Main Menu 14 3 3 2 System Setting 15 3 3 3 Camera Setting 16 3 3 4 P T Z 19 3 3 5 Ve...

Страница 3: ...nnection by way of grounding conductor in the power cord is essential for safe operation Grounding the Product This product is grounded through the grounding conductor of the power cord To avoid elect...

Страница 4: ...rier immediately for all claims adjustments Site Preparation The environment in which you install your camera should be clean properly lit free from static and have adequate power ventilation and spac...

Страница 5: ...ble is required for power supply without power adapter in which power is supplied by red end and USB video signal is transmitted by black end if power adapter is used USB2 0 video cable is not require...

Страница 6: ...col Support VISCA PELCO D PELCO P protocols Support automatic identification protocols Quiet Pan Tilt Movement With high accuracy step driving motor camera can pan tilt extremely quiet and smooth Mult...

Страница 7: ...ession Format MJPG H264 H265 USB Communication Protocol UVC PTZ Parameter Pan Rotation 170 170 Tilt Rotation 30 30 Pan Control Speed 0 1 60 sec Tilt Control Speed 0 1 40 sec Preset Speed Pan 60 sec Ti...

Страница 8: ...mera Lens 5 Screw Hole for Tripod 9 USB 2 0 Interface 2 Remote Control Receiving Indicator 6 RS232 Control Interface Input 10 DC12V Input Power Supply Socket 3 Camera Base 7 RS232 Control Interface Ou...

Страница 9: ...TXD 3 TXD 4 GND 4 DTR 5 RXD 5 GND 6 GND 6 DSR 7 IR OUT 7 RTS 8 NC 8 CTS 9 RI 2 RS 232 Mini DIN 8 pin Port Definition 3 RS232 DB9 Port Definition NO Port Definition 1 DTR Data Terminal Ready 2 DSR Data...

Страница 10: ...Bracket Mount Notes Ceiling or wall mounting brackets can only be mounted on template and concrete wall For safety reason plasterboard is not recommended 1 Wall Mounting NO Port Definition 1 DCD Data...

Страница 11: ...10 2 Ceiling Mounting...

Страница 12: ...11...

Страница 13: ...ct the camera with the computer USB2 0 interface black open the Device Manager to see whether there is an imaging device and whether the Universal Serial Bus controllers recognize the USB2 0 device Af...

Страница 14: ...ol ZOOM press ZOOM key to zoom in ZOOM press ZOOM key to zoom out Press and hold the keys the action of focus will keep continue and stop as soon as the key is released 5 Set and Clear Presets Set Pre...

Страница 15: ...tting MENU Open close the OSD menu HOME Camera lens back to the middle position Confirm button Enter next menu Choose item Modify values BLC ON OFF Turn on or off the back light compensation 8 Camera...

Страница 16: ...lue For modifying parameters MENU Back Press Menu to return Home OK Press Home to confirm 3 3 2 System Setting Move the pointer to the Setup in the Main Menu click the HOME key and enter into the Syst...

Страница 17: ...ter into focus setting Noise Reduction Enter into noise reduction 1 Exposure Setting Move the pointer to the EXPOSURE in the Main Menu click the HOME key and enter into the Exposure sub menu as shown...

Страница 18: ...rity mode 2 Color Move the pointer to the COLOR in the Main Menu click the HOME and enter the COLOR sub menu as follow COLOR WB Mode Auto RG Tuning 10 BG Tuning 10 Saturation 100 Hue 7 AWB Sensitivity...

Страница 19: ...efault 0 45 0 50 0 5 0 63 DCI Dynamic Contrast Off 1 8 Minimum Illumination On Off 4 Focus Move the pointer to the FOCUS in the Menu click the HOME and enter the FOCUS as follow FOCUS Focus Mode Auto...

Страница 20: ...enter the P T Z as follow P T Z Speed by zoom ON Zoom speed 8 Acc Curve Slow Select Change Value Menu Back Depth of Field Only effective for the remote controller On Off When zooming in the PT control...

Страница 21: ...E DEFAULT in the Main Menu click the HOME and enter the RESTORE DEFAULT as follow RESTORE DEFAULT Restore Default NO Select Change Value Menu Back Home OK Restore default YES NO Color style and video...

Страница 22: ...a Check whether the video output cable or video display is normal 3 Video dithering when zoom in or zoom out a Check whether the camera installation position is solid b Whether there is shaking machin...

Страница 23: ...z0 60 02 FF Returned when the command format is different or when a command with illegal command parameters is accepted Command Not Executable z0 61 41 FF Returned when a command cannot be executed du...

Страница 24: ...4 03 FF Direct 8x 01 04 44 00 00 0p 0q FF pq B Gain CAM_AE Full Auto 8x 01 04 39 00 FF Automatic Exposure mode Manual 8x 01 04 39 03 FF Manual Control mode Shutter priority 8x 01 04 39 0A FF Shutter P...

Страница 25: ...LR_Reverse On 8x 01 04 61 02 FF Image Flip Horizontal ON OFF Off 8x 01 04 61 03 FF CAM_PictureFlip On 8x 01 04 66 02 FF Image Flip Vertical ON OFF Off 8x 01 04 66 03 FF CAM_ColorSaturation Direct 8x 0...

Страница 26: ...7 00 0W 0Y 0Y 0Y 0Y 0Z 0Z 0Z 0Z FF W 1 UpRight 0 DownLeft YYYY Pan Limit Position TBD ZZZZ Tilt Limit Position TBD Clear 8x 01 06 07 01 0W 07 0F 0F 0F 07 0F 0F 0F FF 5 1 3 Inquiry Command Command Comm...

Страница 27: ...n y0 50 03 FF Off CAM_PictureFlipInq 8x 09 04 66 FF y0 50 02 FF On y0 50 03 FF Off CAM_ColorSaturationInq 8x 09 04 49 FF y0 50 00 00 00 0p FF p Color Gain setting 0h 60 to Eh 130 CAM_IDInq 8x 09 04 22...

Страница 28: ...dress 0x00 0x12 Pan Speed Tilt Speed SUM Zoom In 0xFF Address 0x00 0x20 0x00 0x00 SUM Zoom Out 0xFF Address 0x00 0x40 0x00 0x00 SUM Focus Far 0xFF Address 0x00 0x80 0x00 0x00 SUM Focus Near 0xFF Addre...

Страница 29: ...0xA0 Address 0x00 0x40 0x00 0x00 0xAF XOR Stop 0xA0 Address 0x00 0x00 0x00 0x00 0xAF XOR Focus Far 0xA0 Address 0x01 0x00 0x00 0x00 0xAF XOR Focus Near 0xA0 Address 0x02 0x00 0x00 0x00 0xAF XOR Set Pr...

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