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TROUBLE SHOOTING
WARNING: Turn o
ff
the appliance, unplug and let cool for at least 10 minutes before attempting to
service. Only a qualified professional should attempt to service or repair the appliance.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The stove does not operate.
1.
The stove is not plugged in.
2.
A circuit breaker is tripped or a
fuse blown.
3.
The ON/OFF switch is defective
4.
There is loose wiring.
1.
Make sure the fireplace is plugged
in to a standard 120V outlet.
2.
Check additional appliances on the
circuit; ideally the fireplace should
be on a dedicated 15-amp circuit.
3.
Call customer service.
4.
Call customer service.
he power light is ON but the flame
effect is not visible.
1.
The stove is not operating
correctly.
2.
There are loose light bulb(s).
3.
There are burnt out light bulb(s).
1.
Refer to the operating instructions.
2.
Tighten the light bulb(s).
3.
Replace the light bulb(s).
The heater is not operating.
1.
The stove is not operating
correctly.
2.
The heater switch is defective.
3.
The heater assembly is defective.
4.
There is loose wiring.
5.
The vents are dirty or clogged.
1.
Refer to the operating instructions.
2.
Call customer service.
3.
Call customer service.
4.
Call customer service.
5.
Unplug the unit. Clear the vent
area of dust and debris. Wait ten
minutes, plug the unit in again and
turn on the heater.
There is excessive noise when the
heater is operating.
1.
The fan is defective.
2.
The heater assembly is defective.
1.
Call customer service.
2.
Call customer service.
NOTE: If you experience di
ffi
culties, please do not return this product to store. Any missing parts,
hardware or assembly problems, please call our customer service center at 1-877-355-3326.
ITEM#810469828
SKU#F19-C-041-138