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FCI WATERMAKERS, INC.

127

Troubleshooting

One of the most important steps in a high pressure system is to establish a 

regular maintenance program. This will vary slightly with each system and 

is determined by various elements such as the duty cycle, the liquid being 

pumped, the actual specifications vs. rated specifications of the pump, the 

ambient conditions, the inlet conditions and the accessories in the system. A 

careful review of the necessary inlet conditions and protection devices required 

before the system is installed will eliminate many potential problems.
These pumps are very easy pumps to service and require far less frequent service 

than most pumps. Typically, only common tools are required, making in‑field service 

convenient, however, there are a few custom tools special to certain models that do 

simplify the process. 

Table 4 

will assist in troubleshooting the high pressure pump.

HIGH PRESSURE PUMP TROUBLESHOOTING

 

GUIDE

Table 4:  High Pressure Pump Troubleshooting Guide

Problem

Probable Cause

Solution

LOW PRESSURE

Air leak in inlet plumbing.

Tighten fittings and hoses. Use PTFE liquid or tape.

Pressure gauge inoperative 

or not registering accurately.

Check with new gauge. Replace worn or damaged gauge.

Inlet suction strainer (filter) 

clogged or improperly sized.

Clean/adjust relief valve. Replace worn seats/valves and o-rings.

Abrasives in pumped liquid.

Clean filter. Use adequate size filter. Check 

more frequently. Install proper filter.

Leaky discharge hose.

Replace discharge hose with 

 

proper rating for system.

Inadequate liquid supply.

Pressurize inlet.

Severe cavitation.

Check inlet conditions.

Worn seals.

Install new seal kit. Increase frequency of service

Worn or dirty inlet/

discharge valves.

Clean inlet/discharge valves or install new valve kit.

PULSATION

Foreign material trapped 

in inlet/discharge valves.

Clean inlet/discharge valves or install new valve kit..

WATER LEAK

•  Under the manifold

• 

Into the crankcase

Worn V-Packings or 

Lo-Pressure Seals.

Install new seal kit. Increase frequency of service.

Worn adapter o-rings.

Install new o-rings.

Humid air condensing into 

water inside the crankcase.

Install oil cap protector. Change oil every 3 months or 500 hours.

Excessive wear to seals 

and V-Packings.

Install new seal kit. Increase frequency of service.

KNOCKING NOISE

• 

Inlet supply

•  Bearing

• 

Pulley

Inadequate inlet liquid supply.  Check liquid supply. Increase line size, pressurize.
Broken or worn bearing. 

Replace bearing.

Loose pulley on crankshaft

Check key and tighten set screw.

Содержание MAX-Q+

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Страница 3: ...operation of each watermaker module the operator can readily diagnose minor problems When such problems first arise they usually require minor maintenance and the issue is easily corrected However if...

Страница 4: ...ll references within this manual refer to other sections unless specifically defined Graphics and illustrations are used for reference only and may not represent the actual part or arrangement of part...

Страница 5: ...ly soluble salts The salts will foul the R O membrane element surface concentration polarization If this occurs the product water flux production will decline The feed pump integrated design provides...

Страница 6: ...a channelized product water carrying material between two large flat membrane sheets The membrane envelope is sealed on three edges with a special adhesive and attached with the adhesive to a small d...

Страница 7: ...nd provide a copy to FCI Watermakers Inc 1 0 WARRANTY PERIOD 1 1 The following items are covered under warranty for the periods designated Max Q and Max Q APC Systems System and Accessories 1 one year...

Страница 8: ...d returning the product to the service center or FCI Watermakers pending evaluation and warranty approval 3 0 EXCEPTIONS AND LIMITATIONS 3 1 The limited warranty does not extend to any system or syste...

Страница 9: ...7291 USA E MAIL info fciwatermakers com Subject Warranty Registration FAX 1 801 883 9985 SYSTEM INFORMATION Model Serial Operating Voltage Date Purchased Date Commissioned DEALER INFORMATION Dealer Na...

Страница 10: ...TERMS AND CONDITIONS The use of this manual acknowledges acceptance of the terms and conditions provided herewith and the agreement to comply with all applicable laws and regulations pertaining to the...

Страница 11: ...906 8840 fax 801 883 9985 e mail info fciwatermakers com fciwatermakers com FCI CONTACT INFORMATION If you have questions regarding your FCI Watermakers system or the contents of this manual or if yo...

Страница 12: ...AGRAMS 41 SYSTEM INSTALLATION MOUNTING 43 SYSTEM INSTALLATION PLUMBING 45 SYSTEM INSTALLATION ELECTRICAL CONNECTIONS 48 REMOTE WIRING DIAGRAM optional 52 SCHEMATICS Single Phase 120 240V 50 60Hz 53 SC...

Страница 13: ...ped 122 6 TROUBLESHOOTING SYSTEM TROUBLESHOOTING GUIDE 124 HIGH PRESSURE PUMP TROUBLESHOOTING GUIDE 127 7 ACCESSORIES OPTIONAL EQUIPMENT ACCESSORIES AND OPTIONAL EQUIPMENT 129 MEDIA FILTER OPERATING D...

Страница 14: ...ed Valve optional 39 Figure 12 Dimensions of Media Filter optional 39 Figure 14 Dimensions Footprint for 4 3 Remote optional 40 Figure 15 Dimensions Footprint for 7 Remote optional 40 Figure 16 Plumbi...

Страница 15: ...ORMANCE Although each system has been fully tested prior to shipping there will be a break in period During this period approximately 48 hours the pumps and membrane performance will change or settle...

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Страница 17: ...e foot of semipermeable material used in the membrane as well as the factors described above The typical rejection rate of reverse osmosis filters is 90 to 99 9 percent of Sodium Chloride as well as m...

Страница 18: ...STALLATION PRECAUTIONS STORAGE PRIOR TO REMOVAL FROM CRATE Adhere to crate markings DO NOT store in direct sunlight DO NOT store above 120 F 50 C DO NOT freeze DO NOT store longer than 4 months withou...

Страница 19: ...ave technical knowledge and ability in the following fields a Electrical Electronic Electric Motors and Circuits b Electromechanical and Mechanical Systems c Hydraulic and Liquid Pressure and Flow Sys...

Страница 20: ...nance and or component failure CONNECTION LINE CAUTIONS All connection lines should be as short and straight as possible using minimum fittings The connection lines must not be kinked ACCESSIBILITY CA...

Страница 21: ...h to install them at this time contact FCI Watermakers Inc and supply us with your original purchase order number FCI s invoice number and this system s serial number WARNING If the reverse osmosis me...

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Страница 23: ...onal Ultraviolet Optional Remineralization Filter Optional Bladder Tank Ship s Supply Charcoal Filter GAC Optional Product Water Tank Ship s Supply Pump Ship s Supply Check Valve Ship s Supply TDS Pro...

Страница 24: ...as not provided with the pump because of unknown distances and can be provided by the installer or authorized FCI dealer NOTE Follow all local codes when wiring the motor Connection points for the low...

Страница 25: ...f a FCI supplied pre filter cartridge element This will cause frequent shut downs of the system and very frequent changing will result in very high cost of maintenance and user frustration DESPITE BEI...

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Страница 27: ...me AUTOMATED PRESSURE CONTROL optional On systems with Automated Pressure Control APC the pressure is regulated automatically DOCKSIDE TREATMENT SYSTEM optional While the practice of running dock wate...

Страница 28: ...ing the components follow the diagrams The footprint and layout diagrams of the previous section are available for reference when mounting the system components SYSTEM INSTALLATION PLUMBING After the...

Страница 29: ...mber plate Incoming Wire Size Per local electrical specifications Current Draw Actual current draw will vary with incoming power conditions 28 4 A 120VAC single phase systems 14 2 A 240 VAC single pha...

Страница 30: ...ine can tee into the brine discharge line Add a check valve on the brine discharge line to prevent back flow to the system 5 Connection at the Brine Discharge Thru Hull is 1 2 tubing 6 Connection at t...

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Страница 39: ...ny of the optional equipment Figure 12 Figure 14 or Figure 13 will help you plan a location For the Dockside Treatment System DTS refer to the manual provided with the DTS Figure 13 Dimensions for Low...

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Страница 43: ...mounting holes Replace the frame on the mounts and secure with the bolts previously removed Because the mounts are rubber you will be able to bend them out of the way enough to allow you to position t...

Страница 44: ...d motor on base and tighten the bolts PRE FILTER MOUNTING Mount the pre filter assembly in an accessible area to allow for changing the filter elements Allow at least 13 1 2 inches above the housing t...

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Страница 48: ...pull out of the strain relief causing a dangerous electrical shock condition NOTE Always follow all local and Coast Guard codes when installing this system Grounding and circuit protection should be...

Страница 49: ...e LPP contactor and G to the green isolated ground block See Figure 21 or Figure 22 on page 51 CAUTION Centrifugal pumps must receive an initial prime in ALL cases DO NOT START PUMP BEFORE PRIMING exc...

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Страница 59: ...leaned Pump rotations have been checked Pump crankcase is filled with oil All Coast Guard local codes have been met No iron or ferrous fittings have been used Electrical connections are correct Plumbi...

Страница 60: ...C reduce the pressure to the point where you are making the rated output of your system If this pressure adjustment is not monitored the system may detect a fault condition protect itself and shutdown...

Страница 61: ...t than it is to achieve a certain pressure It is perfectly normal and acceptable for your system to produce good quality water while operating at its rated output at a pressure of 600 PSI This reduced...

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Страница 63: ...production with the appropriate setpoints the Control System automatically sequences all controlled devices in order to ensure the proper amount of fresh water is delivered In addition water quality...

Страница 64: ...touch screens the display relies on the press action of your finger in order to make contact with the screen This allows the user to be able to activate the screen even with gloves on The following i...

Страница 65: ...en the various screens Home Displays the Home Screen or the Run Screen when the unit is in operation Alarms Displays the Alarm Screen Overview Displays the Overview Screen which shows a graphical repr...

Страница 66: ...Green Quality Valve Open Water Quality Below Setpoint Flashing Green Quality Valve Closed Checking Water Quality Red Quality Valve Closed Water Quality Above Setpoint STATUS BAR The Status Bar shows a...

Страница 67: ...the status of the system Blue System is not running and in standby mode Slow Flashing Blue System is running Slow Flashing Red System is running but a warning or alarm condition is present Red System...

Страница 68: ...l for you reference Touch the large watermaker logo to proceed to the Home Screen HOME SCREEN The Home Screen is your main navigation portal You will be able to access all screens from here by using t...

Страница 69: ...the Dockside Treatment System DTS installed on your unit the home screen will feature a DTS button as shown below To start the DTS press the DTS button The Dockside Mode screen is displayed You will n...

Страница 70: ...t to clear the system prior to starting the unit up again Ack All This allows the user to acknowledge all the active alarms Info You can select an alarm by touching it on the screen Once selected pres...

Страница 71: ...he alarm is Clear This button will clear the alarm history Info You can select on alarm by touching it on the screen Once selected press the info button This will give you detailed information about t...

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Страница 73: ...onfig Press the image to take you to the system configurations APC Press the image to take you to the system Automatic Pressure Control Media Tank Press the image to take you to the media tank mode FW...

Страница 74: ...n Timer is the amount of time in minutes the Initialization Sequence will be active Flush The Flush Timer is the amount of time the Fresh Water Flush Sequence will be active High TDS Shutdown The High...

Страница 75: ...the system reaches a number below the setpoint the system will allow the water to go to your product tank If the system is above the setpoint the water will not be allowed to go to the product tank P...

Страница 76: ...pumps and valves Once complete turn off service mode in order to run the machine normally Service mode can only be activated when the machine is not running LP Pump Manually turn on the low pressure p...

Страница 77: ...s the user to adjust the valve via Manual SP Valve Position Informs the user the position of the valve in percentage closed Manual SP When the unit is in manual mode the user can adjust the valve posi...

Страница 78: ...k floats on their product water tank and wire the floats to the controller see instruction in wiring schematic Once the option is turned on the controller will wait till both floats are dry and turn o...

Страница 79: ...Restore Factory Defaults Press and hold Yes until a red FACTORY DEFAULTS RESTORED appears Save User Defaults This allows the user to save their own defaults specific for their system Press and hold th...

Страница 80: ...row Goes to page 3 of Config CONFIG SCREEN 3 The Config Screen allows the user to adjust the time format time and date Time Format User is able to adjust the way the time is displayed 12 hour based ti...

Страница 81: ...C is not equipped the graph will not show PV Process Variable shows your Product Water Flow Meter Reading SV Set Variable shows your Production Setpoint Output Indicates the output going to the valve...

Страница 82: ...screens will guide you how to backwash your tank 1 Select backwash mode by touching the grey circle marked MANUAL 2 Once selected use the on screen directions to complete a backwash You will be instr...

Страница 83: ...can select the valves icon towards the bottom center of the screen for help in the setup the media tank valves 4 Once backwash position is set and the confirm button is pressed you will be prompted to...

Страница 84: ...will indicate backwashing by flashing the word BACKWASHING Also the timer will indicate how many seconds are left in the backwash till completed 6 Once completed set the media tank valves back into s...

Страница 85: ...number of days 2 Select the time of how long you would like your system to flush 3 Once completed and with the Fresh Water Flush Interval in the On position the system will automatically flush In the...

Страница 86: ...et the oil on this screen When you take delivery of your unit the oil life monitor will be in the yellow area This is because you will need to change the oil after approximately fifty run hours In add...

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Страница 88: ...andby Mode LPP is off HPP is off FWF Valve is closed Quality Valve directed overboard APC if equipped is in open position The system can be started at any point during Standby Mode by pressing the Sta...

Страница 89: ...om its setpoint Prime Timer Setpoint which is entered by the operator Once the timer reaches zero the timer has expired and the system then moves to Initialize Sequence Timer Indicates time left in se...

Страница 90: ...closed Quality Valve directed overboard APC if equipped is starting to close The Initialize Timer counts down from its setpoint Initialize Timer Setpoint which is entered by the operator Once the time...

Страница 91: ...e PPM reading If the PPM reading is below the Product Quality Setpoint for ten seconds the Quality Valve will divert to the product water tank If the PPM reading is above the setpoint for more than si...

Страница 92: ...Meter reading Product Flow Shows the Product Flow Meter reading Product TDS Shows the Product TDS meter reading System Temp Shows the temperature of the product water Clear Press this button to clear...

Страница 93: ...ence and the Delay Timer is counting down LPP is off HPP is off FWF Valve is closed Quality Valve directed overboard APC if equipped open position Once the delay timer has expired the Flush Sequence w...

Страница 94: ...sh sequence Low Pressure Low pressure transducer reading can be used to confirm FWF pressure Brine Flow Brine flow meter reading can be used to confirm FWF flow Clear Press this button to clear the sy...

Страница 95: ...uipped with APC Cause Notification is triggered when the unit is running and the high pressure reaches 950 PSI The APC system stops running and holds the High Pressure Control Valve at its current set...

Страница 96: ...ondition 1 Inlet Low Pressure Shutdown Cause Triggered when the low pressure reading is below 3 psi for 30 seconds Clear Select the alarm press the Ack Selected button then clear the system by pressin...

Страница 97: ...con in the lower left hand corner 6 High Pressure Shutdown Cause Triggered when the system s pressure reaches 1000 psi Clear Select the alarm press the Ack Selected button and clear the system by pres...

Страница 98: ...ioxide Phenolic Disinfectants Bromine N chloroisocyanurates Chloramines Iodine Hypochlorite Petroleum Products Bromide Or any other specific chemical not approved in writing by FCI Watermakers Inc Use...

Страница 99: ...special attention to the high pressure pump and electric motor since they are subject to increased vibration 2 Clean any salt water or salt deposits from the system with a wet rag 3 Check for water le...

Страница 100: ...enance Required Time Interval Continuous Time Interval Intermittent Duty SEA STRAINER Inspect Clean Screen Housing Weekly 100 Hours MULTI MEDIA FILTER if equipped Back wash Rinse When pressure drop ac...

Страница 101: ...ILTER The pre filter is changed as needed The cartridge should be changed when the low pressure reading reaches 5 7 PSI The cartridge can be cleaned once using a soft brush or a nozzle on the end of a...

Страница 102: ...a special high output membrane This is how we are able to achieve the great quality and quantity of fresh water you have become accustom to Since our membranes are non proprietary or readily available...

Страница 103: ...ity of the installer and is not covered by the FCI Watermakers warranty CAUTION If the thru hull fitting has been placed in a position on the underside of the hull that allows air to continually enter...

Страница 104: ...a low pressure condition causing system shut off This section is under a vacuum condition while operating the system If the sea strainer s bowl is loose or if the O ring seal is worn or not properly...

Страница 105: ...eeding the motor or low cycles from the power source Also caused by rapidly repeating starting and stopping of the motor Field replaceable THE ELECTRIC MOTOR IS 1 2 horse power Totally enclosed fan co...

Страница 106: ...ndings Low voltage will also cause the same symptom Low voltage is caused by an undersized power supply or generator undersized power lead wires to the system or motor loose power wire or connection a...

Страница 107: ...he ceramic seat is removed by removing the end bell gasket REASSEMBLY Clean the motor shaft and the bracket of any corrosion or salt deposits Replace the end bell gasket and the tap seat portion into...

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Страница 109: ...f third party pre filter elements will void any and all FCI Watermakers warranty to the R O membrane element IMPORTANT Do not use string wound or fiber pre filter elements These type of elements are d...

Страница 110: ...2 Remove locking ring collar counter clockwise 3 Firmly grasp lid and twist and lift to remove 4 Remove cartridge drain and clean debris from inside housing NOTE Be careful not discard the spacers an...

Страница 111: ...rapidly repeating starting and stopping of the motor Field replaceable THE ELECTRIC MOTOR IS 2 5 horse power Totally enclosed fan cooled 2 pole Dual cycle Dual voltage WARNING The high pressure pump...

Страница 112: ...lay contactor SOLUTIONS Check wiring size and connections to from and in between the power supply and the electric motor Correct wire size or any loose wires Check the capacitor on the motor and repla...

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Страница 114: ...Seals Dual Inlet and Outlet Porting Anodized Crankcase for Corrosion Resistance NEMA 56C Flange with 5 8 Hollow Shaft SPECIFICATIONS Item Valve Maximum Volume 4 5 GPM Maximum Discharge Pressure 1500...

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Страница 116: ...Using a pair of needle nose pliers grab the exposed white tube With a firm grip pull the membrane out of the vessel If you are taking the membrane s out to be returned to FCI for evaluation do not da...

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Страница 118: ...121 WARNING FRESH WATER FLUSH There must be sufficient fresh water in the potable water storage tank In order to provide the required flow of water to the system during the fresh water flush cycle th...

Страница 119: ...h a new charcoal filter element 4 Replace the bowl back onto the lid pH Neutralizing Filter if equipped 1 Remove the pH neutralizing bowl 2 Remove the water from the bowl 3 Replace the bowl and pH ele...

Страница 120: ...or 15 minutes 7 When R O unit is first restarted product water should be diverted to drain for the first 15 minutes LOW PH CLEANER Red Cap Part 14 0014 1 Disconnect system feed line turn system on and...

Страница 121: ...pound of chemical for every 10 gallons of water For 2 1 2 membranes use 15 gallons of water 5 With regulator valves completely open and a maximum of 50 PSI on the system circulate the solution throug...

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Страница 123: ...the system has not been used for several months and the production rate has dropped dramatically since the last time used try operating the system for 48 or more continuous hours to saturate the prod...

Страница 124: ...scoop Move thru hull position Use dedicated thru hull LP FAULT LP pump won t run Fuse blown on Controller Replace fuse see electrical diagram Capacitor blown on motor Replace Thermal overload tripped...

Страница 125: ...to the 3 minute shutdown Apply pressure when screen advances to the init screen to allow for the system to make water sooner PERM FAULT Permeate System making water beyond rated capacity Reduce pressu...

Страница 126: ...erting to fresh water tank Quality solenoid has failed Check wiring Replace valve use over ride button on valve to divert water until repaired Quality solenoid relay on control board has failed Return...

Страница 127: ...registering accurately Check with new gauge Replace worn or damaged gauge Inlet suction strainer filter clogged or improperly sized Clean adjust relief valve Replace worn seats valves and o rings Abra...

Страница 128: ...nlet conditions Pump valves Pump seals Restricted inlet or air entering the inlet plumbing Correct inlet size plumbing Check for air tight seal Stuck inlet discharge valves Clean out foreign material...

Страница 129: ...ide 99 8 sterilization of bacteria and micro organisms in water Available in a variety of flow rates Recommended installation is after the holding tank not immediately after the watermaker as specifie...

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Страница 131: ...Cartridge 5 mic 40sq ft 5 x13 21 2226 1 Housing PVC 40 sq ft Top Load 21 2226 1 Housing PVC 40 sq ft Top Load 2 conn 21 2915 1 Spacer PVC Bottom 21 2916 1 Spacer PVC Top 21 3135 1 Housing 2 5 x10 3 4...

Страница 132: ...1875 2 Terminal Block Entrelec Yellow Isolated Grnd 52 1930 1 Terminal Block Entrelec Blue 52 2098 1 Cord Grip 3 4 Black plastic nut separate 52 2613 4 Standoff 1 4 x 3 8 4 40 Female Female 52 2613 6...

Страница 133: ...ered Head 68 0287 4 Shock mount frame p m 70Ib 3 1 8 w x 1 H 70 0354 1 Nipple PVC 1 4 xCL sch80 70 0354 1 Nipple PVC 1 4 xCL sch80 70 0354 1 Nipple PVC 1 4 xCL sch80 70 0356 1 Tee PVC3 8 TxT sch 80 70...

Страница 134: ...le 74 0369 1 Adaptor el nylon 1 2MIP x 3 4 HB EI 74 0443 1 Conn Straight PE Black 1 4MPTx3 8 Tube 74 0444 1 Conn Straight PE Black 3 8 MPT x 3 8 Tube 74 0445 1 Conn Straight PE Black 1 2MPT x 3 8 Tube...

Страница 135: ...Strght 75 3390 1 Flow Restrictor 2GPM 1 2 x 2 Nipple 79 2256 1 Flow Sensor Pulse 1 4 NPT Polypropylene 79 2256 1 Flow Sensor Pulse 1 4 NPT Polypropylene 79 2424 1 Lens Flow Sensor Clear yellow plasti...

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Страница 168: ...ision Date Descripion A 12 03 2014 Initial release B 12 12 2014 Extra word deleted Osmosis p30 HPP Specification layout improved p114 5 Order of Assembly Drawings swapped p163 and p164 12VDC corrected...

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Страница 170: ...3782 W 2340 S STE E WEST VALLEY CITY UT 84120 7291 801 906 8840 fciwatermakers com Document Part Number 97 5044 Revision C...

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