Trouble Shooting
For common problems related to the watch, please follow the instructions below:
Long press the push button for 3 seconds. If it still doesn't start, please charge the
watch.
In case of low battery power, please charge the watch. If the problem persists,
please contact our authorized dealer.
Unable to Switch on the Watch
Automatic Shutdown
: Scenario 1: If the smartwatch is just out of the box, then you need to
charge it until 100% charge is achieved.
: If you have switched off the watch from the settings option then you need
to connect it to the charger to switch on the watch.
: The watch charging cable might have an issue because of which it’s not
charging the watch. Hence, you may need to change your charger.
After trying the above scenarios, if the issue still persists, please reach out to
18002660123 or send a mail to [email protected]
Q: I have misplaced my charging cable. Where can I get that?
A: You need to visit the nearest service center and purchase it from there. This will
be based on the availability of the charger/cable at that service center.
Q: Do I get an additional strap with the watch?
A: No, you don't get an additional strap with the watch.
Q: How long should I charge the watch to be 100%?
A: Watch gets fully charged in about 2 hours.
Q: What is the specification required for smartphones to connect with Reflex Play?
A: Android 8.0 + and IOS 12.1 +
FAQs
Q: I am unable to switch on the smartwatch. What should I do?
Scenario 1
Scenario 2
Scenario 3
Hardware related FAQs
Q: Are the charger and strap covered under warranty?
A: No, the charger and strap are not covered under warranty.
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