11.0 Troubleshooting
1. When the reader is first powered on it will beep 4-times,
and the LED will shine red.
2. Presenting a supported access credential will result in the
reader beeping and the LED flashing once.
3. Mobile operation is optimized for smartphones supporting BLE
(Bluetooth LE) version 4.2 or newer. Further, for the downloading
of mobile access credentials, a stable, high-quality internet
connection is recommended.
NOTE: The access panel controls LED functionality,
such as switching the LED to green.
If the reader does not recognize the mobile credential or card or tag
(no beep, no LED flash) or exhibits short read range, please see the
table below for possible causes and solutions.
Possible Cause
Corrective Action
Incorrect cabling
Verify gauge, connections and
cabling length
Not enough power
12 VDC recommended
Incorrect credential used
Verify if credential technology
is supported
Reader/access panel not
properly grounded
Earth ground needed—verify shield
and reader ground are tied at access
panel and connect to ground at
one point
Supply generating
interference
Linear power supply recommended,
verify switching power supply
before use
Should any of the corrective actions mentioned above not improve
performance, disconnect the reader from the access panel and power
it with a separate power supply or 9VDC battery, and re-test card
functionality. By powering the readers separately, most variables that
may lead to reduced performance can be eliminated. Should the
problem persist, please contact Farpointe directly.
Operating Temperature:
–31° F to +150° F (–35° C to +66° C)
Operating Humidity:
0% to 90% Relative Humidity
IP Rating:
IP67-rated for outdoor use
Access Control Performance Levels Conforming to UL STD 294:
Model
Destructive
Attack
Line
Security
Endurance
Standby
Power
CSR-35L
Level I
Level I
Level IV
Level I
CSR-6.2L
Level II
Level I
Level IV
Level I
CSR-6.4L
Level II
Level I
Level IV
Level I
Grade Classification Certified to CAN/ULC STD 60839-11-1:
Risk Level
Application
Skill/
Knowledge
of Attackers
Typical
Examples
Grade 2
Grade 2
Grade 2
Grade 2
Many Farpointe Data Readers carry the following certifications:
FCC Compliance Statement: This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Caution: Changes or modifications not expressly approved by Farpointe Data could
void the user's authority to operate the equipment.
Product can be used without license conditions or restrictions in all European Union
countries, including Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Spain,
Sweden, United Kingdom, as well as other non-EU countries, including Iceland,
Norway, and Switzerland.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions: (1) This device may not cause
interference. (2) This device must accept any interference, including interference that
may cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est
conforme aux CNR d’Innovation, Sciences et Développement économique Canada
applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux
deux conditions suivantes : (1) L’appareil ne doit pas produire de brouillage; (2)
L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own expense.
For proper PIN security with keypad readers, please review our
PIN Best Practices Reference Document
QUICK START GUIDE
CONEKT
®
MOBILE-READY
CONTACTLESS SMARTCARD READERS
© 2018-2021 Farpointe Data, Inc. All rights reserved. Farpointe Data
®
,
Pyramid Series
Proximity
®
, Delta
®
, Ranger
®
, and CONEKT
®
are the registered
U.S. trademarks of Farpointe Data, Inc. All other trademarks are the property
of their respective owners.
www.farpointedata.com
P/N: 01402-001 ∙ Rev. 2
Apr-22-2021
Farpointe Data, Inc.
2195 Zanker Road
San Jose, CA 95131 USA
Office: +1-408-731-8700
Fax: +1-408-731-8705
[email protected]
Farpointe Data reserves the right to
change specifications without notice.
