20
TROUBLESHOOTING
Problem
Cause
Solution
The POWER indicator
lights up but the
appliance does not
heat up
Preheat time too short
Allow the appliance to
preheat for a longer time
Malfunctioning appliance
Unplug the appliance from
the wall outlet and contact
qualified personnel to check
and repair the appliance
The appliance heats up
but the Temperature
Control Knob is on the
0 position
Malfunctioning
Temperature Control Knob
Unplug the appliance from
the wall outlet and contact
qualified personnel to check
and repair the appliance
The basket cannot be
removed from the Oil
Reservoir
Basket Handle not attached
properly
Remove fried food using
suitable utensils and allow
the appliance / oil to cool
down completely before
removing the basket
The appliance produces
an odor and emits
smoke
Oil has been overused or oil
is not suitable
Unplug the appliance from
the wall outlet and allow
the appliance / oil to cool
down. Then, remove oil
and replace with fresh, new
suitable oil
Malfunctioning appliance
Unplug the appliance from
the wall outlet and contact
qualified personnel to check
and repair the appliance
Cooking oil is foaming Overfilled basket
Lift out the basket by its
handle and hang it onto the
Basket Hook into the notch.
Remove excess of food with
suitable utensils
Excess moisture in the food Raise the basket for a few
seconds and lower again.
Repeat until the basket can
be lowered without excess
foaming
Remaining ice particles not
removed from frozen foods
Raise the basket for a few
seconds and lower again.
Repeat until the basket can
be lowered without excess
foaming
