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Com.X Administrator Guide
Page 135
recording to be used in legal cases, nor are they certified in any way by any
regulatory bodies or authorities. Use of call recording may be subject to
regulations specific to your country as well as international law.
Calls can be configured to be recorded on an individual extension, on all extensions
and in the incoming, outgoing or both directions, for internal and external calls.
Depending on the size of the hard disk in the Com.X configuration, capacity for call
recording may vary (E.g. a Com.X with a 250GB hard drive can record ~400,000
minutes of voice in A-law WAV format and a Com.X with a 60GB SSD drive ~500,000
minutes of voice in GSM format or 100,000 minutes in A-law WAV).
3.13.1 Configuring individual extensions
To configure call recording setting on an individual user basis, select the extension
from the extensions page, right-click and select edit, and then the advanced Tab.
Recording options are as follows
Option Behaviour
On Demand Call recording can be toggled by dialing *1 during a call.
Enabled Both calls initiated and calls received will be recorded
Disabled No calls will be recorded
Inbound Only Only received calls will be recorded
Outbound Only Only calls initiated by the extension will be recorded.
Call recording can be configured on multiple extensions simultaneously by selecting
multiple extensions before editing.
Note: In order for the caller or the recipient of the call to initiate on-demand call
recording, the general dial command options need to include “w” and / or “W”.
Please see 4.6.1 for more detail.
Note: Disabling voicemail on an extension will also disable call recording.
3.13.2 Recording all calls
Log into the user portal as 'admin' with password 'ari_password' and set their Call
Monitor settings for both incoming and outgoing calls to “Always”. Please see 3.13.1
for more detail.
Enable the Extension Recording Override setting in the system's General Settings.
Please see 4.6 for more detail. If this setting is Disabled, calls will not automatically
be recorded, even if “Always” is selected in the user call monitor settings.
If a user's call monitor is configured to “Never” record calls, calls received by that
user will not be recorded, even if Extension Recording Override is enabled.
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