Fanvil i504 Series, Руководство пользователя, Страница: 89 / 95

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Device Interface Restore:
Click on [Menu] >> [Settings] >> [Advanced] (enter password:123) >> [Factory
Reset] , select 'Clean All' , and press [√].
Web Interface Restore:
Click on [System] >> [Configurations] >> [Reset Device] >> [Reset] button and
press [OK] .
17.4 Screenshot
If the device encounters issues, taking a screenshot can help technical support locate
specific functions and understand the problem. To capture a screenshot, log in to the
webpage, go to
[System] >> [Tools] >> [Screenshot], click [Save BMP] (capture the
problematic screen) , save the image, and send it to technical support for issue
resolution.
17.5 Network Packets Capture
In order to obtain the data packet of the device, the user needs to log in to the webpage
of the device, open the webpage [ System ] >> [ Tools ] >> [
LAN Packet Capture
], and click
the [ Start ] option in the "Network Packets Capture".If you are using a WiFi network, click
the [ Start ] option in [ WLAN Packet Capture ]. A message will pop up asking the user to
save the captured file. At this time, the user can perform related operations, such as
starting/deactivating the line or making a call, and clicking the [
Stop
] button on the
webpage after completion. Network packets during the device are saved in a file. Users
can analyze the packet or send it to the Technical Support mailbox.
17.6 Get Device Log
When encountering abnormal issues, log information can be helpful. The device
supports exporting system logs and WiFi logs.