Fanvil H5 Скачать руководство пользователя

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10 Trouble Shooting

When the device does not work properly, users may try the following methods to recover the device or

gather relative information and send an issue report to support.

10.1 Upgrade to the latest software

Manufacturer will keep publishing software update to fix bugs and improve device features. The device

will check for new software release on manufacturer cloud server automatically and periodically.

10.2 Reset Device to Factory Default

Reset Device to Factory Default will erase all user’s configuration, preference, database and profiles on

the device and restore the device back to the state as factory default.

To perform a factory default reset, user should [system] -> [configurations]. Then choose [Reset to

factory Default] and click [Reset], and confirm the action by [OK]. The device will be rebooted into a clean

factory default state.

10.3 Network Packets Capture

Sometimes it is helpful to dump the network packets of the device for issue identification. To get the

packets dump of the device, user needs to log in the device web portal, open page [System] -> [Tools] and

click [Start] in “Network Packets Capture” section. A pop-up message will be prompt to ask user to save the

capture file. User then should perform relevant operations such as activate/deactivate line or making phone

calls and click [Stop] button in the web page when operation finished. The network packets of the device

during the period have been dumped to the saved file. User may examine the packets with a packet analyzer

or send it to support.

Содержание H5

Страница 1: ...H5_Hotel Phone User Manual_V1 0 ...

Страница 2: ...Document VER Firmware VER Explanation Time V1 0 2 0 2 2770 Initial issue 20161130 ...

Страница 3: ...ter into web setting interface 13 5 4 SIP Setting 14 5 5 Memory key setting 14 6 Basic Operation 15 6 1 Making call 15 6 2 Answering call 15 6 3 Talking 16 6 4 Call Holding Resuming 16 6 5 Call Ended 17 6 6 Redial 17 7 Advance Operation 18 7 1 Call transfer 18 7 2 Messages waiting 19 8 Web Portal 20 8 1 Web Portal Authentication 20 8 2 SYSTEM Information 20 8 3 SYSTEM Account 20 8 4 SYSTEM Configu...

Страница 4: ...PHONE Audio 32 8 17 PHONE MCAST 33 8 18 PHONE Time Date 34 8 19 CALL LOGS 34 8 20 FUNCTION KEY Function Key 35 9 Advanced Features 36 9 1 VPN 36 9 1 1 L2TP 36 9 1 2 OpenVPN 36 10 Trouble Shooting 38 10 1 Upgrade to the latest software 38 10 2 Reset Device to Factory Default 38 10 3 Network Packets Capture 38 10 4 Common Trouble Cases 39 Appendix I Icon Illustration 40 ...

Страница 5: ...gure 8 Call Holding Screen 16 Figure 9 Redial Screen 17 Figure 10 Blind transfer Screen 18 Figure 11 Attended transfer Screen 18 Figure 12 Attended transfer Screen 19 Figure 13 Global Substitution Configuration 26 Figure 14 Local Substitution Configuration 27 Figure 15 Add Prefixes Configuration 27 Figure 16 Add Suffixes Configuration 28 Figure 17 Deletion Configuration 28 Figure 18 Dial Plan Conf...

Страница 6: ... Lines on Web 29 Table 4 Common Phone Feature Settings on Web 30 Table 5 Audio Settings on Web 32 Table 6 MCAST Parameters on Web 33 Table 7 Time Date Setting Parameters on Web 34 Table 8 DSS Key Setting Parameters on Web 35 Table 9 Trouble Cases 39 Table 10 Keypad Icons 40 Table 11 Status Prompt and Notification Icons 40 ...

Страница 7: ...ll the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electric s...

Страница 8: ...all hold and more The H5 IP phones support 6 programmable keys They can be defined according to the hotel s needs For example they could be programmed with an equipment service hotline housekeeping ticketing switchboard food and beverage etc or hotel special features alarm clock voice mail etc In addition it has a USB port to charge your mobile phone The H5 has a 3 5 color display screen which cou...

Страница 9: ...le which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adapter should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be used in p...

Страница 10: ...10 40 3 2 Connection methods Please connect power adapter network PC and handset to the corresponding ports as described in below picture Figure 1 Device to Connection ...

Страница 11: ... Standard Telephone Keys The 12 standard telephone keys provide the same function as standard telephones Redial By pressing Redial button user can redial the last dialed number MWI When have a voicemail press information key you can consult to the message Hands free Speaker By pressing this button once user can turn on the audio channel of hands free speaker Microphone Mute User can mute the micro...

Страница 12: ...12 40 lower increase the audio volume ...

Страница 13: ...m DHCP server and applied to the device This is recommended for most users Static IP Configuration This option allows user to configure each IP parameters manually including IP Address Subnet Mask Default Gateway and DNS servers This is usually used in an office environment or by power users PPPoE This option is often used by users who connect the device to a broadband modem or router To establish...

Страница 14: ...Address Account Name Phone Number Password Click the Apply button to save the config you can dial out after the Register Status is Registered with red color 5 5 Memory key setting Enter into the web setting interface select Function key Function key Select the function and fill in the number in the value items Figure 4 Memory Key Setting ...

Страница 15: ...aling Methods There are two ways to make a call using dial pad or memory button Lift the handset or press hands free key Dial the number on the dial pad or press memory key end with as default End a call hang up handset 6 2 Answering call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 6 Incoming Call Screen ...

Страница 16: ...gure 7 Talking Mode Screen 1 Audio Channel The icon reflects the current audio channel being used 2 Current Line The line is being used on the call 3 Remote Party The name or number of the remote party 4 Talking time The time passed since the call established 6 4 Call Holding Resuming User can hold the remote party by pressing Hold button and the button will be changed to Resume icon User can pres...

Страница 17: ...hang up NOTICE When the call is held or in holding state the user must press Resume button to back to call mode again putting the handset back to the device or pressing Speaker free button to hang up is not available 6 6Redial Press redial to dial the last number you dialed Lift handset or hands free key Press Redial to dial the last number you dialed Figure 9 Redial Screen ...

Страница 18: ... will hear the busy tone the call have been transferred successfully Figure 10 Blind transfer Screen Attended transfer During a call you want to transfer the call to another one after talking Press Transfer key get the second dial tone and the first call held automatically Dial the number you want to transfer to press Redial key the second call connected Press Transfer key again you will hear the ...

Страница 19: ...ng When the messages waiting lights up you need to dial the feature access code for message retrieving Once the messages have been retrieved the lights up will stop You can save your messages waiting feature access code on a memory button when labeled Messages ...

Страница 20: ...ntication password in this page For users with Administrators privilege the user can also manage user accounts by adding or deleting user account and assign privilege and password to new account There are two types of user privilege Administrators and Users If a user account is created as Users privilege this account will have limited accessibility to the device and cannot change some device setti...

Страница 21: ...e Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume 8 7 SYSTEM Tools Tools provided in this page help users to identify issues at trouble shooting Please refer to 10 Trouble Shooting for more detail 8 8 NETWORK Basic User can configure the network connection type and parameters in this page 8 9 NETWORK Advanced The network advanced s...

Страница 22: ...et the priority and availability of the codecs by adding or remove them from the list Advanced Settings Call Forward Unconditional Enable unconditional call forward all incoming calls will be forwarded to the number specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enable call forward on busy when the phone is busy a...

Страница 23: ...mous Dial Without Registered Set call out by proxy without registration User Agent Set the user agent the default is Model with Software Version Use Quote in Display Name Whether to add quote in display name Ring Type Set the ring tone type for the line Conference Type Set the type of call conference Local set up call conference by the device itself maximum supports two remote parties Server set u...

Страница 24: ... Use VPN Set the line to use VPN restrict route Use STUN Set the line to use STUN for NAT traversal Convert URI Convert not digit and alphabet characters to hh hex code DTMF Type Set the DTMF type to be used for the line DTMF SIP INFO Mode Set the SIP INFO mode to send and or 10 and 11 Transport Protocol Set the line to use TCP or UDP for SIP transmission SIP Version Set the SIP version Caller ID ...

Страница 25: ...ion package the registered server and subscription server will be separated BLF List Number BLF List allows one BLF key to monitor the status of a group Multiple BLF lists are supported SIP Encryption Enable SIP encryption such that SIP transmission will be encrypted SIP Encryption Key Set the pass phrase for SIP encryption RTP Encryption Enable RTP encryption such that RTP transmission will be en...

Страница 26: ... xxx xxx will be substituted for the specified characters Suffix Characters to be added at the end of the phone number It is an optional item Delete Length Set the number of characters to be deleted For example if this is set to 3 the phone will delete the first 3 digits of the phone number It is an optional item Examples of different alias application This feature allows the user to create rules ...

Страница 27: ...ample to call 62213123 would only require dialing 162213123 instead of 01062213123 Figure 14 Local Substitution Configuration Example 3 Add Prefixes If the dialed number starts with the fixed prefix number the phone will send out your dialed phone number adding prefix number automatically For example when users dial 9312 the device will send out 0079312 Figure 15 Add Prefixes Configuration ...

Страница 28: ...y For example when users dial 1383322 the device will send out 13833220088 Figure 16 Add Suffixes Configuration Example 5 Deletion If the dialed number ends with the fixed prefix number the phone will send out your dialed phone number deleting prefix number automatically For example when users dial 98322 the device will send out 8322 Figure 17 Deletion Configuration ...

Страница 29: ...he phone will transfer the current call to the third party Attended Transfer on Onhook Hang up after the third party answers The phone will transfer the current call to the third party Attended Transfer on Conference Onhook Hang up during a 3 way conference call the other two ways will make a call Press DSS Key to Do Blind Transfer When user is in the XFER screen user can fulfill Blind Transfer by...

Страница 30: ...d incoming call during an established call Default enabled Enable Call Waiting Tone Turn off this feature and you will not hear a beep sound in talking mode when there is another incoming call Auto Handdown Time Specify Auto handdown time the phone will hang up and return to the idle automatically after Auto Hand down time at hands free mode and play dial tone Auto handdown time at handset mode En...

Страница 31: ...e following N numbers after the password prefix will be hidden as N stand for the value which you enter in the Password Length field For example you set the password prefix is 3 enter the Password Length is 2 then you enter the number 34567 it will display 3 67 on the phone Password Dial Prefix Configure the prefix of the password call number Enable Phone DND Enable Phone DND DND Response Code Set...

Страница 32: ...ble 5 Audio Settings on Web Parameters Description First Codec The first preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB Second Codec The second preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Third Codec The third preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Fourth Codec The forth preferential DSP codec ...

Страница 33: ...ype Enter the DTMF payload type the value must be 96 127 Enable VAD Enable Voice Activity Detection When enabled the device will suppress the audio transmission with artificial comfort noise signal to save the bandwidth Enable MWI Tone The phone will play MWI tone when a new MWI Comes 8 17 PHONE MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group...

Страница 34: ...de Date Format Select the time date display format Daylight Saving Time Settings Location Select the user s time zone specific area DST Set Type Select automatic DST according to the preset rules of DST or the manually input rules Offset The DST offset time Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday Hour Start The DST start hour Minute Start T...

Страница 35: ...nsion idle ringing a call There are 3 types for one touch BLF transfer method p s User should enter the pick up number for specific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the same number for BLF and Presence at the same time Speed Dial You can call the number directly which you set Thi...

Страница 36: ...n VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect to the L2TP server When the VPN connection established the VPN IP Address should be displayed in the VPN status There may be some delay of the connection establishment User may need to ref...

Страница 37: ... Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when system rebooted until user disable it manually ...

Страница 38: ...efault reset user should system configurations Then choose Reset to factory Default and click Reset and confirm the action by OK The device will be rebooted into a clean factory default state 10 3 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification To get the packets dump of the device user needs to log in the device web portal open pa...

Страница 39: ...address information If the device does not have an IP address Please check if the network configurations is correct 3 If network connection is fine please check again your line configurations If all configurations are correct please kindly contact your service provider to get support or follow the instructions in 10 3 Network Packets Capture to get the network packet capture of registration proces...

Страница 40: ...ce message Volume Down Volume Up Mute Microphone During Call Handsfree HF speaker Table 11 Status Prompt and Notification Icons SIP Status Green is registration White is unregistered or failure Call out handset or speaker Call in Call Hold Call forward Handsfree HF Mode Handset HS Mode Microphone Muted ...

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