Fanvil H3W, Руководство администратора и пользователя

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12 Trouble Shooting
When the phone is not in normal use, the user can try the following methods to restore normal operation of
the phone or collect relevant information and send a problem report to Fanvil technical support mailbox.
12.1 Get Device System Information
Users can get information by pressing the [ Network ] >> [ Phone ] option in the phone.The following
information will be provided:
The network information
Equipment information (model, software and hardware version), etc.
12.2 Reboot Device
Users can use the webpage [system ] >> [ Reboot System ] and press [ ok ], or simply remove the power
supply and restore it again.
12.3 Reset Device to Factory Default
Resetting Device to Factory Default will erase all the user’s configuration, database and profiles on the device
and restore the device back to the state as factory default.
User restore factory reset press [system] >> [Configuration] >> [Reset Phone] and press [reset].The
phone will revert to the factory default state.
12.4 H5W Screenshot
If there is a problem with the phone, the screenshot can help the technician locate the function and identify
the problem. In order to obtain screen shots, log in the phone webpage [
System ] >> [ Tools ], and you can
capture the pictures of the screen (you can capture them in the interface with problems).