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purposes.
Troubleshooting/
Frequently Asked
Questions (FAQs)
FAQs for Mac Users:
Q: Why is my drive asking me to format it? It was already
formatted and it contains data.
A1: Run a disk repair utility on the drive.
A2: Perform permission repair on your system drive. Open the
disk utility (located in /Applications/Utilities/Disk Utility.app.)
Select your system drive (usually the first disk listed) and click
"Repair Disk Permissions" in the "First Aid" Tab.
A3: Restart your computer. As soon as the bootup chime
sounds, press and hold down the option-command-p-r key
combination to reset the PRAM. Release the keys when the
chime sounds a second time.
Please refer to your Mac manual for more information on these
procedures
Q: I’m using a USB connection on a Mac. Do I need to install
the USB 2.0 Installation CD?
A: No, the External Hard drive uses the built-in Mac USB Mass
Storage Support software, which includes the necessary system
extensions.
Q: My computer does not recognize the drive.
A: First, check to make sure that all of your connections are
secure, and that the power switch is in the "ON" position. Then
check if your External Hard drive is listed in the Apple System
Profiler. If the problem persists, verify that the USB port used
is functioning.
Q: I'm trying to copy files to/from FAT32 volumes or network
shares, and it keeps failing.
A: FAT32, HFS+, and other file system formats allow different
standards of filename length or use of special characters.
Connecting the drive
to Your Computer
1. Plug the AC adapter cord into the power port on the back of
the drive. The plug should not require much effort to insert. If
the plug will not go in, do not force it; the plug is probably upside
down. Rotate the plug and try again. Incorrectly inserting the
plug could damage the drive and void the warranty.
2. Plug the power cord into the cord socket in the AC adapter.
Plug the other end into an AC outlet.
3. Connect the appropriate cable to your host:
USB and eSATA plugs are shaped so they can only
be properly inserted one way. Be sure to insert
the plugs properly or you may damage the drive
and void the warranty.
(USB) Connect the square USB 2.0 connector
(type B) of the included USB cable to a the square
USB plug on the GreenDrive, and the rectangular
end to a free USB port on your computer.
(eSATA) Connect the eSATA cable to a free eSATA
port on your computer.
If your computer does not have eSATA ports,
you may purchase an eSATA expansion card for
your computer. Contact your authorized Fantom
Drives reseller for further details.
4. Flip the power switch located on the back of the GreenDrive
to the "ON" position (labelled "-".) Once the drive is powered up,
your computer should recognize it and the drive will be ready to
format.
