powered off.
2. Then confirm whether the two earbuds are connected properly. If there is no
connection, please refer to 1-2 to manually pair the earbuds.
Q3: Why is there only one earbud sound when talking?
A3: This earbud has microphones on left and right earbud. Both earbuds can be used
simultaneously or separately. But please note that only left earbud is working when you
are in the phone if you use both. When calling, only the Left Channel Earbuds has Voice,
this safety feature allows you to hear the traffic while driving.
Q4: Why does the sound appear intermittent during a call?
A4: 1. Please kindly try to turn off Bluetooth connection,delete "the Bluetooth device" in
Bluetooth list and reconnect.
2. Near the signal tower, traffic lights and substations may result in signal cut in and
cut off.
3. If you put phone in your pocket ,that please keep the back of the phone facing
out ,that is to say, you should put front of the phone near close to your leg.
Q 5: There will be interruptions when listening to music. How to solve it?
A 5: 2.4G is a short-wave frequency, it will cause the problem of the connection dead
angle due to environmental interference such as WIFI /4G/5G/GPS. You can adjust the
direction between the phone and the earbuds to solve this problem.
Q5: Why is the bass not obvious?
A5: Try downloading different types of high quality songs, such as music without damage.
Make sure the song you download has a bass. Generally speaking, the higher the quality
of music, the more obvious the bass.
Q7: The earbuds can
’
t be charged, how to solve this problem?
A 7: 1. Make sure the battery pack has enough batteries.
2. Note: When the charging the charging case, the earbuds are placed in the
charging case, but the earbuds will not be charged at this time, only when the USB
cable of the charging case is pulled out, the charging case will charge the earbuds.
3.
When the charging box and the earbuds are not used for a long time (more than
two days), for safety, the charging box and the earbuds will be automatically
powered off. At this time the earbuds are not charged in the charging box, the
charging box needs to be powered on by the USB cable, and can only be used
normally after the charging box is activated.
4. Please clean the connection point with a clean cotton cloth.
If the above answer still does not solve your problem, please feel free to contact us and
we will solve all the problems as soon as possible.
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