V FAQ
Q: Why is the weight data only about half of that of my cats?
A: Please check if the cat enters only halfway out of curiosity, or if the device is placed
on flat ground and a hard surface.
Q: Why is the App showing motor failure, why is the fault indicator lighted on the
equipment panel/why is the equipment always self-checking?
A: If the self-check takes more than 15 minutes, the fault indicator is on. It may be that
the barrel compartment is not installed correctly or something is stuck.
Please open the buckle of the barrel compartment, lift the barrel to inspect, and then
put it back according to the tips (on the base) and close the buckle.
Q: Why does the clearing takes so long?
A : Lower revs make timid cats less scared. It will prolong the whole clearing time if cats
enter or come closer frequently out to curiosity.
Q: Why the machine rotates back for a while before finishing the whole rotation?
A: To save litter and increase the capacity of the collection bin.
Q: Why the poop can't be cleaned in the garbage box?
A: It could be caused by garbage bag jam by cat litter. Please inspect the garbage bag
port to see if it can be fully opened and close. (it is recommended to check every
time after installing a new bag). The large size of garbage can be handled manually
to make it smaller first.
Q: What kind of cat litter sand should I use?
A: Mixed sand and tofu sand are preferred. Bentonite sand and mineral sand are okay, this
may affect the delay time of the "Full" prompt due to their weight density and liquidity.
Q: Why is there some litter sand left in the bin after using the "Replace Litter" function?
A: Please check the garbage bag space to see if there is enough space. Please replace the
bag and then "Replace Litter" again.
Q: Why is the litter sand leaking out from the port of the garbage box when replacing the
garbage bag? A: Please hold the "Clean" for 2 seconds, and then the litter bin will rotate
90° counterclockwise to ensure that the port of the bag is upward when replacing.
Q: Why is the weight data incorrect?
A: Please hold the "Remove Odor" for 2 seconds, the litter sand will be smoothed, and the
weight will be calibrated. Also, please check whether the device is placed on a flat and
hard surface. If a cat enters the bin during working, it will also get an inaccurate weight.
Cats entering halfway or staying in the bin for too short of time may also result in incorrect
weighing.
Q: Why didn't the device stop working while the cat entered?
A: The device won't stop when sand leveling and weight calibrating. The device is designed
with a safe structure. Rotating 45 degrees is safe when the cat enters.
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Содержание PCBM65A
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