Warranty
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Warranty
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We provide a warranty for the appliance subject to the following conditions:
1.
The Customer’s main place of residence is in the EU and the appliance was
bought from a dealer located in Germany.
2.
We undertake to repair the appliance free-of-charge, including free shipping) if it
becomes defective due to a material or assembly error within 48 months (if
used commercially or used for self-employed professional purposes) and if noti-
fication of the defect is given within the warranty period.
A pre-condition of our warranty is that the appliance is always treated properly.
The warranty terms start on the date of purchase.
3.
Parts subject to natural wear (e.g. drive belts, chargeable batteries, brushes,
filters), do not fall under the terms of the warranty.
4.
The warranty will lapse if the appliance is modified or repaired by persons we
have not authorised. Also, no third party spare parts or accessories may be
used.
5.
The main focus of the warranty is on performing repairs or exchanging defective
parts. Repairs on site can only be demanded for large stationary appliances.
When making a warranty claim, the invoice or purchase receipt from the dealer
stating the date of purchase must be presented.
6.
If a repair fails and the damage or defect cannot be rectified even after a sec-
ond attempt, the appliance will be replaced with one of the same value. If nei-
ther repair nor replacement is possible, the customer is entitled to return the de-
vice and demand reimbursement of the purchase price. In the event that the
appliance is exchanged or the purchase price reimbursed, a usage fee may be
raised for the period that the appliance was in use.
7.
Warranty work does not extend the warranty period or mark the start of a new
warranty period. The warranty term for installed spare parts ends at the same
time as the warranty period for the whole appliance.
8.
The contractual and/or statutory regulations relating to the correction of faults is
not affected by the provisions of the warranty.
Valid from 1st June 2014
