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10. GUARANTEE:
This stove is a top-quality product, manufactured with high-quality materials. If despite
everything, any fault is produced, please consult our distributor first. If this person is unable to
resolve the problem, he/she will contact us. Our company will replace any faulty part, free of
charge. Labour, shipping for collecting and sending will not be invoiced, as long as it can be
proved that the problem is due to a faulty product. Otherwise, the customer will be
responsible for all the expenses that are caused by the incident (labour, two-way shipping, plus
spare parts).
Our guarantee is valid for 24 months as from the date of purchase, and to ensure the validity,
it must be accompanied by the purchasing invoice, or the receipt.
Inside the packaging you will find a quality control card. Please send it to the distributor,
together with the invoice.
The guarantee of our products excludes the following faults that have been caused by:
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An installation that does not comply with the assembly instructions that are specified
in this manual.
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Inappropriate use.
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An overload of firewood in the appliance.
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The use of inappropriate fuel.
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Erroneous or negligent maintenance, as well as damage or breakages in the glass or
grate.
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Warning: IT IS TOTALLY FORBIDDEN TO CARRY OUT MODIFICATIONS ON THE STOVE.
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Only spare parts manufactured by the manufacturer may be used.