M-PP193ws.doc
Issue 3226-Sep 01
Issue 3285 Oct 02
Issue 3415 Sept o4
Issue 3436 Jan 05
Issue 3523 Dec 05
21
To the extent permitted by law, the liability of FCE under this section is confined only
to providing a remedy for defective goods and does not extend to any consequential
loss, loss of profit, injury or damage suffered.
Warranty will not be accepted on dismantled goods unless dismantling was carried
out with the written permission of FCE.
No claim shall be considered if other than genuine parts supplied by FCE have been
used.
Products are only covered by this warranty in the country to where they were
supplied by FCE.
Warranty on products applies only to the original user of the equipment.
This warranty shall not apply if the serial number or other identifying numbers or
marks applied by FCE have been removed, defaced or are otherwise illegible.
CLAIMS PROCEDURE
Check that the goods are still under warranty before returning them to FCE (see
above for warranty periods).
Return the goods to FCE with an order number for the work to proceed. If warranty is
accepted no charge will be made. If warranty is not accepted a quotation will be
given for the repair and the conditions under the section headed REPAIRS AND
ESTIMATES will apply.
In the customer’s interest, goods must be accompanied by documentation detailing
the nature of the fault or its symptoms. Phrases such as ‘Faulty’ are unacceptable
and will result in delays and possible charges to defray costs incurred in identifying
the fault.
In the case of hydraulic breakers and power packs, both the breaker and the pack
should be returned
20.
REPAIRS AND ESTIMATES
When returning a machine, or an assembly for repair, always include an Advice Note
quoting model and serial number of the machine.
An official order must also be forwarded to FCE giving detailed instructions. No
repair work can be carried out unless covered by an official order.
An estimate will be submitted before proceeding with any repair. To partly cover the
cost in dismantling, cleaning and inspection, a small charge will be made, this
however will be waived upon receipt of your official instructions to proceed with the
repair.
