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9
160945-02A
TROUBLESHOOTING
OBSERVED FAULT
POSSIBLE CAUSE
REMEDY
Burner fails to light.
1. Propane supply valve
closed on propane tank(s).
2. Excess flow check valve
closed.
3. Blockage in burner orifice.
4. Piezo ignition system not
sparking.
5. Pilot orifice clogged.
1. Open propane supply valve
slowly.
2. Close propane supply valve
on propane tank and reopen
slowly.
3. Replace burner orifice.
4. Check to assure ignitor
electrode gap is 0.195"
Check wire lead for dam-
age. Replace piezo ignitor
and/or ignitor electrode as
necessary.
5. Clean or replace pilot assem-
bly.
Pilot lights but goes out when
automatic control valve button
is released.
1. Not enough warm up time.
2. Low gas pressure.
3. Thermocouple loose or
needs to be replaced.
4. Automatic control valve
needs to be replaced.
1. Relight, hold automatic
control valve button in 45
seconds.
2. Check propane tank(s) for
proper gas supply.
3. Tighten connection or re-
place thermocouple.
4. Replace automatic control
valve.
Burn rate is low.
1. Control valve is on LOW.
2. Plugged gas orifice.
3. Low gas pressure.
4. Low fuel supply.
1. Turn valve counter clock-
wise to HIGH.
2. Replace gas orifice.
3. Check gas supply; check
regulator output.
4. Consult propane gas sup-
plier.
WARNING: Never service heater while it is plugged in, connected
to propane supply, operating or hot. Severe burns and electrical
shock can occur.
REPLACEMENT PARTS
Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service or your deal-
er, have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas supply and Propane/LP tank size
• Purchase date
Usually, we will ask you to return the defective
part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
