13
Troubleshooting
Problems installing the APP
Ensure that the full phone number of the intercom is entered in the settings screen, and that the
pass codes used are correct. Your installer can inform you of what the pass codes are for using
this app.
Android users
– see install instructions at the beginning of this manual, especially the reference to
permissions.
On an iPhone it does not activate the commands without first taking me to my dialling
screen or SMS screen.
This is a security feature implemented by Apple and not a restriction of the app itself. Apple block
direct SMS or dialling from any app and require the user to confirm SMS sending or call
generation before it will occur.
My gates are opened and will not close
.
This may or may not be caused by the intercom. It could be some other piece of hardware
connected to the gate which is holding open the gates. To check, use the Gate Status button. If
either relay is ON, then go to the home screen and press the UNLATCH button to restore the
relays to their normal state.
My intercom is not responding to SMS messages.
This can be caused by poor reception, by insufficient power cable from the transformer to the
intercom, or a service issue with your network provider. Some SIM cards can get de-activated by
the provider due to a long period of inactivity. Check with your provider and contact your installer
for support.
My intercom is no longer operating at all.
Contact your installer for support.
Some features which I expected to operate are not working as expected from the
beginning.
Contact your installer and explain the issues. They should be able to help.
