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CHAPTER 9

 

73

Troubleshooting

9.4

Update Service Could Not Authenticate Device

Q. I get a notification that the update service cannot authenticate 

my device. Why?

A. This error message is displayed when the update server cannot 

authenticate the subscription. Reasons for the authentication failure 
can be as follows:

›

The F-Secure Mobile Anti-Virus installation folder files have been 
tampered

›

There have been more than four attempts to move the F-Secure 
Mobile Anti-Virus installation and service subscription to another 
device

9.5

Service Has Expired or About to Expire

§

Q. What should I do when one of the following messages appear on 

my device screen?

A. If your subscription has expired or is about to expire, F-Secure 

Anti-Virus notifies you by showing one of the above messages. 

Содержание MOBILE ANTI-VIRUS FOR SERIES 60

Страница 1: ...F Secure Mobile Anti Virus for Series 60 User s Guide...

Страница 2: ...Corporation will not be liable for any errors or omission of facts contained herein F Secure Corporation reserves the right to modify specifications cited in this document without prior notice Compani...

Страница 3: ...us 12 1 2 Key features 12 Chapter 2 Installation 15 2 1 System requirements 16 2 2 Installing F Secure Mobile Anti Virus 16 2 3 Transferring Subscription to a New Device 17 2 4 Uninstalling F Secure M...

Страница 4: ...F Secure Mobile Anti Virus Normal Start Up 40 4 2 Shutting Down F Secure Mobile Anti Virus 43 4 3 Hiding User Interface 43 Chapter 5 Configuration 45 5 1 Overview 46 5 2 Scan Settings 46 5 3 Update S...

Страница 5: ...Service Has Expired or About to Expire 73 9 6 Virus Definition Database Corrupted or Missing and Virus Protection Not Updated74 9 7 Theme Files on Memory Card 75 9 8 Multiple Messages When Purchasing...

Страница 6: ...vi...

Страница 7: ...7 ABOUT THIS GUIDE How This Guide Is Organized 8 Conventions Used in F Secure Guides 9...

Страница 8: ...pter 5 Configuration Gives instructions on configuring the scan update and excluded files settings Chapter 6 Virus Scan Explains how to scan files for viruses Chapter 7 Processing Infected Files Expla...

Страница 9: ...d for file and folder names for figure and table captions and for directory tree names Courier New is used for messages on your computer screen and for information that you must type WARNING The warni...

Страница 10: ...and printing using Adobe Acrobat Reader When printing the manual please print the entire manual including the copyright and disclaimer statements For More Information Visit F Secure at http www f secu...

Страница 11: ...11 1 INTRODUCTION F Secure Mobile Anti Virus 12 Key features 12...

Страница 12: ...designed to be as transparent as possible It automatically scans all files when they are accessed When F Secure Mobile Anti Virus detects an infected file it immediately quarantines it to protect all...

Страница 13: ...13 Introduction Automatic updates The application automatically downloads regular updates to keep the virus definition database up to date This enables finding and removing even the most recently foun...

Страница 14: ...14...

Страница 15: ...15 2 INSTALLATION System requirements 16 Installing F Secure Mobile Anti Virus 16 Transferring Subscription to a New Device 17 Uninstalling F Secure Mobile Anti Virus 19...

Страница 16: ...ice 1 Open the inbox and scroll to the message that contains the installation package 2 Open the message and press Yes to confirm installing F Secure Mobile Anti Virus In the License agreement screen...

Страница 17: ...abled by default A connection to the update server is established twice a day providing there is Internet activity over the preferred Internet access point 4 After you have installed F Secure Mobile A...

Страница 18: ...on at this stage a message is displayed informing you that your subscription has been transferred to a new device Press any key to dismiss the message F Secure Mobile Anti Virus starts downloading the...

Страница 19: ...Virus 1 Open F Secure Mobile Anti Virus 2 Scroll to the Main view and select Options Uninstall 3 Press Yes to confirm uninstalling the program IMPORTANT If you need to uninstall F Secure Mobile Anti...

Страница 20: ...20...

Страница 21: ...21 3 USER INTERFACE Overview 22 Main Views 22 Setting Views 28 About Anti Virus 31 Subscription Info 31...

Страница 22: ...views can be accessed through the four Main views and the two additional views can be accessed through the Main view In the navigation bar tabs small arrows show you if there are more views folders or...

Страница 23: ...s Settings edit the Scan Update and Excluded file settings About Anti Virus display information about the application Help launch context sensitive online help available only if your device supports c...

Страница 24: ...Subscription No infections One or more infections Up to date Valid None Last updated 3 days ago Expires in 10 days one or more infections detected full scan not performed at restart and possible infe...

Страница 25: ...e soft key hides the user interface but keeps the application running on the background scanning your files for viruses automatically when they are accessed only when the real time scanning mode is en...

Страница 26: ...ing commands Scan all scan all files on your device and on the inserted memory card for viruses Update Anti Virus download the latest update available only if activation has been completed Settings ed...

Страница 27: ...oad the latest update available only if activation has been completed Details display more information of the selected infected file Process selected process the selected infected file Settings edit t...

Страница 28: ...s menu in the Scan settings view has the following commands Change open the selected setting scan mode day or time for editing Help launch context sensitive online help available only if your device s...

Страница 29: ...day or time for editing Help launch context sensitive online help available only if your device supports context sensitive online help Exit shut down the application For information on configuring upd...

Страница 30: ...list Details display details of the selected exclusion entry Default restore default exclusion settings Help launch context sensitive online help available only if your device supports context sensit...

Страница 31: ...mation about how to buy more subscription service time The provided subscription number is the unique code to identify a registered client If you wish to purchase the antivirus software after using th...

Страница 32: ...32...

Страница 33: ...33 4 STARTUP AND SHUTDOWN Starting F Secure Mobile Anti Virus 34 Shutting Down F Secure Mobile Anti Virus 43 Hiding User Interface 43...

Страница 34: ...art Up 35 After you have successfully activated the update service during the first time start up you can start using the application After the activation you should run a full scan for all files to e...

Страница 35: ...obile phone number to your device vendor after the installation you will receive an activation message an SMS message If you do not receive the activation message when you start F Secure Mobile Anti V...

Страница 36: ...displayed in the following cases The application does not detect a service activation SMS Current installation is not a device vendor case with a key file Despite an OEM Original Equipment Manufacture...

Страница 37: ...the full version select Subscription number as the activation type and press Done Then enter your subscription number and press OK 5 In the screen that is displayed do the following a Press Options Ch...

Страница 38: ...t to the update service and start downloading the updates or press No to cancel the activation F Secure Mobile Anti Virus connects to the update service and submits your subscription number During the...

Страница 39: ...ere is an active connection to the Internet F Secure Mobile Anti Virus does not however open a connection but it recognizes a connection being opened by for example a Web browser New virus definition...

Страница 40: ...g the past seven days Depending on the selected scanning mode and the number of known infections in the device the application starts automatically when you switch on your device After activation you...

Страница 41: ...ew application version was installed and restarted the following message is displayed 2 Press Yes to run a full scan F Secure Mobile Anti Virus runs a full scan displaying a progress bar and the numbe...

Страница 42: ...canned files A number of icons appear in the Scan results screen The following table lists the icons and their meaning in each category Infected Not scanned Scanned None All files were scanned The num...

Страница 43: ...Hiding User Interface To hide the F Secure Mobile Anti Virus user interface In any of the main views press Done The application user interface is hidden and you return to the main menu but the applica...

Страница 44: ...44...

Страница 45: ...45 5 CONFIGURATION Overview 46 Scan Settings 46 Update Settings 48 Exclusion Settings 50...

Страница 46: ...existing or define a new Internet access point for activating the update service and downloading updates Automatic Updates enable or disable the downloading of automatic updates Exclusion list specif...

Страница 47: ...anning mode and press OK For an explanation of the available scanning modes see Scanning Modes 54 5 If you set the scanning mode to Once per day or Once per week you need to set the scanning time as f...

Страница 48: ...ions Change b Select the desired scanning day and press Ok 5 3 Update Settings The Update settings view allows you to configure the update mode and the connection for the F Secure Mobile Anti Virus to...

Страница 49: ...elect the connection you want to use as an access point to connect to the Anti Virus update service and press Options Select To enable automatic updates 1 In any of the main views press Options Settin...

Страница 50: ...usion view 3 Press Options Add file or Add folder to open the Add file or Add folder view When Automatic Update is enabled and when the connection to the Internet is active F Secure Mobile Anti Virus...

Страница 51: ...sion view 3 Select the file or folder you wish to remove from the exclusion list 4 Press Options Remove to remove the selected file or folder To view details of the excluded items 1 In any of the main...

Страница 52: ...the Exclusion view To restore the default exclusion settings 1 In any of the main views select Options Settings 2 Go to the Exclusion view 3 Press Options Default and press Yes to confirm restoring th...

Страница 53: ...53 6 VIRUS SCAN Overview 54 Scanning Modes 54 Running a Manual Scan 55 Viewing Scan Results 56...

Страница 54: ...enever you want 6 2 Scanning Modes The following scanning modes are available in F Secure Mobile Anti Virus Real time scanning recommended set the application to automatically scan files for malicious...

Страница 55: ...Anti Virus application and or updating the virus definition database The F Secure Mobile Anti Virus prompts you to scan your device for viruses in the following cases After completing the activation I...

Страница 56: ...ew displays the following statistics Infected The number of infections found For more information about removing infected files see Processing Infected Files 59 Not scanned The number of the files tha...

Страница 57: ...he list of not scanned files In the Scan results view select the desired category and press Show Infected Not scanned Scanned None All files were scanned The number of files scanned The number of file...

Страница 58: ...ails of not scanned files 1 In the Not scanned files view go to the file the details of which you wish to view 2 Press Options Details The following information is displayed on the not scanned file Fu...

Страница 59: ...59 7 PROCESSING INFECTED FILES Overview 60 Viewing Details of Infected Files 60 Processing Infected File s 62 Viewing Disinfection Results 63...

Страница 60: ...tely if you decide to quarantine the file it is locked up and cannot be accessed 7 2 Viewing Details of Infected Files To view details of the infected file s 1 If F Secure Mobile Anti Virus detects vi...

Страница 61: ...icon is displayed on the right hand side of the infection status text 3 To view more details about an infected file select the desired file press Options Details The Infection details view displays th...

Страница 62: ...antine the infected file after which the file cannot be accessed when F Secure Mobile Anti Virus is running in the background Delete delete the infected file after which you can reinstall it or restor...

Страница 63: ...During the disinfection process you can see on the screen the progress bar the number of disinfected files and the number of the files to be disinfected 7 4 Viewing Disinfection Results When the disin...

Страница 64: ...reen icon and then infections with red icon In each group the infections are sorted alphabetically The following explains the meaning of the icons on the Disinfection details screen To return to the D...

Страница 65: ...65 8 UPDATING Overview 66 Viewing Update Information 66 Updating F Secure Mobile Anti Virus 68...

Страница 66: ...ring the scan F Secure Mobile Anti Virus requires an active Internet connection to connect to the update service for receiving virus definition database updates and keeping virus protection up to date...

Страница 67: ...ew your license prior to the expiration For more information see Appendix A Purchasing Subscription Service Time or contact your retailer Last full scan The date of a last full scan Your copy of F Sec...

Страница 68: ...Secure Mobile Anti Virus automatically downloads the virus definition database update To manually update F Secure Mobile Anti Virus 1 In any of the main views press Options Update Anti Virus 2 Select...

Страница 69: ...be enabled only in the real time scanning mode The connection to the Internet must be active for F Secure Mobile Anti Virus to check for updates F Secure Mobile Anti Virus does not however open a conn...

Страница 70: ...70...

Страница 71: ...erver Update Failure 72 Update Service Could Not Authenticate Device 73 Service Has Expired or About to Expire 73 Virus Definition Database Corrupted or Missing and Virus Protection Not Updated 74 The...

Страница 72: ...mber Q I receive an Invalid subscription number error message when I enter my subscription number What should I do A You have entered an invalid subscription number You should check your subscription...

Страница 73: ...ilure can be as follows The F Secure Mobile Anti Virus installation folder files have been tampered There have been more than four attempts to move the F Secure Mobile Anti Virus installation and serv...

Страница 74: ...expire in a number of days The message will disappear in few seconds 9 6 Virus Definition Database Corrupted or Missing and Virus Protection Not Updated Q My virus definition database seems to be cor...

Страница 75: ...le messages to my phone Why Are you billing the subscription more than once A Purchasing the application or more subscription service time by using the Phone bill payment method is based on your GSM o...

Страница 76: ...checking generates 2 4 KB For example if you are connected to the Internet at least once a day automatic updates generate approximately an extra 100 KB a month If your GSM operator bills you one euro...

Страница 77: ...77 10 TECHNICAL SUPPORT Overview 78 Web Club 78 Virus Descriptions on the Web 78 Electronic Mail Support 78...

Страница 78: ...Web Club page and click Web Club on the Web Club tab of the General property page To connect to the Web Club directly from within your Web browser go to http www f secure com webclub 10 3 Virus Descri...

Страница 79: ...sion number of your F Secure software program including the build number if available Name and version number of your operating system including the build number A detailed description of the problem...

Страница 80: ...80...

Страница 81: ...81 A APPENDIX Purchasing Subscription Service Time Overview 82 SMS Based Purchase 82 Purchasing Through PC Browser 84...

Страница 82: ...iod To keep your device continuously protected we recommend purchasing additional service time well before the expiration date A 2 SMS Based Purchase To purchase more subscription service time by send...

Страница 83: ...d screen is displayed 3 Press Options Select to select the Phone bill payment method 4 When prompted to accept payment press OK to complete your subscription service time purchase 5 In the response SM...

Страница 84: ...r PC browser 1 Open http www f secure com estore in your web browser and enter your subscription number in the Subscription Number field to identify your subscription 2 Follow the instructions on the...

Страница 85: ...92 About F Secure Corporation F Secure Corporation 93 The F Secure Product Family 95...

Страница 86: ...IT systems have been based on F Secure supports businesses with a broad range of centrally managed and up to date security solutions to enable a truly mobile enterprise For the administrator F Secure...

Страница 87: ...Honda Tokyo Mitsubishi Bank Partek ICL Invia Sonera and Verizon F Secure software products have received numerous international awards prizes and citations The company was named one of Europe s 50 Hot...

Страница 88: ...iple applications on multiple operating systems from one central location With a unique distributed architecture the F Secure Policy Manager keeps security software up to date manages configurations o...

Страница 89: ......

Страница 90: ...www f secure com...

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