F-SECURE ANTI-VIRUS FOR MIMESWEEPER -, Руководство администратора

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Overview
F-Secure Technical Support is available through F-Secure support web
pages, e-mail and by phone. Support requests can be submitted through
a form on F-Secure support web pages directly to F-Secure support.
F-Secure Online Support Resources
F-Secure support web pages can be accessed at
http://support.f-secure.com/ . All support issues, frequently asked
questions and hotfixes can be found on the support pages. If you have
questions about F-Secure Anti-Virus for MIMEsweeper that are not
covered in this manual or on the F-Secure support web pages, you can
contact your local F-Secure distributor or F-Secure Corporation directly.
For technical assistance, contact your local F-Secure Business Partner.
Send your e-mail to:
Anti-Virus-<country>@f-secure.com .
Example: Anti-Virus-Norway@f-secure.com
If there is no authorized F-Secure Anti-Virus Business Partner in your
country, you can submit a support request directly to F-Secure. There is
an online "Web submit form" accessible through the F-Secure support
web pages on the "Contact Support" page. Fill in all the fields and
describe the problem as accurately as possible. Include the FSDiag
report taken from the problematic server with the support request.
FSDiag report can be gathered by running the F-Secure Diagnostic Tool
(
FSDiag.exe ) on the server that is running F-Secure Anti-Virus for
MIMEsweeper. This tool gathers basic information about hardware,
operating system, network configuration and installed F-Secure and
third-party software.
You can run the FSDiag.exe utility under the F-Secure\Common folder.
The tool generates a file called FSDiag.tar.gz .
Include the following information with your support request:
!
Version numbers of F-Secure Management Agent, F-Secure
Anti-Virus for MIMEsweeper, and possibly the version numbers of
F-Secure Policy Manager Server and F-Secure Policy Manager