F-SECURE ANTI-VIRUS - FOR MICROSOFT EXCHANGE, Руководство администратора

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4.
When the tool has finished collecting the data, click Get Report to
download and save the collected data.
You can also find and run the FSDiag.exe utility under the
F-Secure\Common folder, if you prefer not to do it through the F-Secure
Anti-Virus for Microsoft Exchange Web Console. The tool generates a file
called
FSDiag.tar.gz .
Please include the following information with your support request:
„
Version number of F-Secure Management Agent and F-Secure
Anti-Virus for Microsoft Exchange. Include the build number if
available.
„
Description how F-Secure components are configured.
„
The name and the version number of the operating system on
which F-Secure products and protected systems are running. For
Windows, include the build number and Service Pack number.
„
The version number and the configuration of your Microsoft
Exchange Server. If possible, describe your network
configuration and topology.
„
A detailed description of the problem, including any error
messages displayed by the program, and any other details that
could help us replicate the problem.
„
Logfile.log from the machines running F-Secure products. This
file can be found under Program Files\F-Secure\Common. If you
are sending the FSDiag report you do not need to send the
Logfile.log separately, because it is already included in the
FSDiag report.
„
If the whole product or a component crashed, include the
drwtsn32.log file from the Windows NT directory and the latest
records from the Windows Application Log.
Web Club
The F-Secure Web Club provides assistance and updated versions of the
F-Secure products. To connect to the Web Club on our Web site, open the
F-Secure Anti-Virus for Microsoft Exchange Web Console, and click the
Web Club link in the banner.