33
TROUBLESHOOTING
GUIDE
E.
PROBLEM:
Charger
light
doesn't
go
on.
POSSIBLE
REASONS:
1.
The
charger
is
not
plugged
in
to
a
wall
outlet,
or
wall
outlet
has
no
electricity.
2.
The
charger
cable
that
plugs
into
outlet
is
loosely
connected
to
the
charger
base.
POSSIBLE
SOLUTIONS:
1.
Plug
in
the
Charger,
or
check
wall
outlet
for
electricity.
2.
Check
the
Charger
cable
connec ons.
F.
PROBLEM:
Charger
light
is
always
Green.
POSSIBLE
REASONS:
1.
If
you
are
charging
the
Ba ery
"On
‐
Board",
the
Ba ery
is
not
plugged
in
to
the
chair,
or
the
connec on
is
loose.
2.
If
you
are
charging
the
Ba ery
"O
ff‐
Board",
the
Charger
is
not
connected
to
the
Ba ery
(directly),
or
the
connec on
is
loose.
POSSIBLE
SOLUTIONS:
1.
Check
the
connec on
of
the
Ba ery
square
plug
to
the
chair's
Power
Input
square
plug.
See
Page
23
"Disconnec ng
the
Ba ery"
and
"Connec ng
the
Ba ery"
sec ons.
2.
Check
the
connec on
of
the
Ba ery
circular
plug
to
the
Charger
plug.
See
Page
24
"Charging
the
Ba ery
O
ff
Board"
sec on.
G.
PROBLEM:
Charging
me
is
shortened.
POSSIBLE
REASONS:
1.
The
ba ery
capacity
has
decreased.
POSSIBLE
SOLUTIONS:
1.
Replace
the
ba ery.
For
any
problems
not
listed,
please
contact
Support
by
Phone
to
speak
to
a
service
technician.
Do
not
disconnect
any
wires
at
all,
unless/un l
you’re
told
to
by
a
techni
‐
cian,
and
make
sure
you
are
with
the
chair
and
all
applicable
components
when
calling.
We
will
not
be
able
to
help
you
if
you
are
not
with
the
chair.
Please
also
have
your
or
‐
der
informa on,
the
name
that
the
chair
was
purchased
under,
and/or
your
serial
number
ready.
We
can’t
help
you
without
this
informa on.
