Checking the Installation
1. Check that the Power, Activity, Link and Host LEDs on the local and remote extenders are on. If the Host
or Link LEDs are permanently off, then the cabling between the local and remote extenders may not be
installed properly or is defective.
2. For Windows users (XP, 7, 8, 8.1, 10), open Device Manager to confirm that the RG2312 extender system
has been installed correctly. Expand the entry for Universal Serial Bus controllers by clicking the “+” sign. If
the extender system has been installed correctly, you should find it listed as a “Generic USB Hub”.
To open Device Manager in Windows XP:
Right click “My Computer” then select: Properties >> Hardware tab >> Device Manager
To open Device Manager in Windows 7:
Open the Start Menu, right click on “Computer” then select: Manage >> Device Manager
To open Device Manager in Windows 8, 8.1 or 10:
Right click the Start Menu and then select: Device Manager
3. For macOS users, open the System Profiler to confirm that the RG2312 Series extender system has
installed correctly. In the left hand column under Hardware, select “USB” and inspect the right hand panel.
If the extender has been installed correctly, you should find it listed as a “Hub” under the USB High-Speed
Bus/USB Bus.
To open System Profiler in macOS:
Open the Finder, select Applications, then open the Utilities folder and double click on the System Profiler icon.
4. If the RG2312 Series extender system is not detected correctly or fails to detect, please consult the
Troubleshooting section in this guide.
Compatibility
The RG2312 complies with USB 1.1 and USB 2.0 specifications governing the design of USB devices. However,
there is no guarantee that all USB devices will be compatible, as there are a number of different factors that
may impact the operation of USB devices over extended distances.
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