Doc. #: 1.02.L01
Extreme Networks, Inc.,
copyright, 2009
Page 4 of 11
Rev. R03, 28-Apr-09
Printed Copy is Uncontrolled
Owner: Corporate Quality
4.0
Organizational Values & Quality Promise
4.1
Organizational Values:
Extreme Networks is defined by a passion for:
Ethernet Everywhere
–
world-class technology solutions and services and a world-class organizational environment.
Extreme Networks embraces values of:
♦
Value the Customer:
Listen to the customer - Interpret what they said.
Deliver
quality.
♦
Act with Professionalism & Integrity:
Honesty and directness. Trust – always.
Courage, prudence, and systemic thinking.
♦
Pursue Innovation and Creativity:
Continuous learning. Personal growth.
Leadership by example. Take risks.
♦
Play to Win!:
A passion for Extreme Networks’ success.
A “can do” attitude. Urgency in everything we do.
4.2
Commitment to Excellence:
Extreme Networks’ commitment to quality, organizational excellence,
and continual improvement is reflected in the
Quality Promise
. Extreme Networks strives to be
recognized by its employees, customers, community, and shareholders as a responsible organization
that conducts business in an open and ethical manner. Planned, integrated, and consistent efforts
involving all elements of the organization drive growth and ensure long-term sustainability.
Quality Promise
Beyond Expectations
♦
Identify customer to delight
♦
Anticipate needs and aim higher
♦
Commit and deliver results
It Just Works
♦
Make it easy to use
♦
Apply it to all we do
♦
Leave no fine print
Act With Urgency
♦
Do it now
♦
Empower your team
♦
Manage the few exceptions
No Apologies
♦
Insist on quality by design
♦
Learn from any errors
♦
Create solutions and implement
4.3
Quality Promise Communication & Review:
The goals, objectives, and key elements of the quality
system are introduced to new Extremists as part of employee orientation. Additionally, quality
system information is an element of employee meetings, training programs, and company-wide
communications. All Extremists are responsible for relating the Quality Promise to their daily work
and for encouraging behaviors that translate the organization’s values to action. Periodically, the
Executive Leadership reviews the Quality Promise and key Quality System elements to ensure
appropriateness, effectiveness, and continued suitability.
4.4
The Role of ISO-9001:
The ISO-9001 standard is a key tool in the development of Extreme
Networks’ Quality System. The adoption of ISO-9001 provides a consistent framework for
developing world-class processes and a quality system that supports continual improvement, business
growth, and customer and employee satisfaction.
