call
0800 424 313
.nz
shop
www.extrememarquees.co
.nz
RETURNING ITEMS
Before returning any part or product to Extreme Marquees
please contact us to obtain specific return shipping
instructions [email protected]
.nz
or call us on
0800 424 313
.
Extreme Marquees can arrange the product return for
change of mind, however, the customer will be invoiced for
the shipping cost. In addition, when processing a refund
due to change of mind, a component of the original price
will be non-refundable. This amount will be equal to the
delivery charges charged by the courier company. If you
receive a faulty or damaged product a replacement will be
provided.
You can return your purchase from Extreme Marquees by
courier, regardless if you have made your purchase on
www.extrememarquees.co
.nz
or over the phone.
MAINTENANCE
PROTECTIVE COVERS
Insure all protective covers are clean and dry before fitting
to any of your marquee products.
SCREWS
Regularly check that all screws are firm (not too tight). This
can be done by using an allen key and/or screw driver. If a
truss bar screw is missing replace immediately as it will put
additional pressure on the frame when setting up.
LEGS
When retracting or extending the legs on your Marquee it is
important the inner and outer of the leg is clean and free of
the following items: sticky tape, masking tape, rope, string
and cable ties. When sticky tape, string etc is left on the leg
of a tent it can cause the inner and outer leg to jam.
TRUSS BARS
Truss bars are an integral part of the marquee structure, if a
truss bar is broken or damaged it is recommended that you
do not use the marquee. If operated correctly in normal
weather conditions truss bars will not break.
CLEANING
Do not use solvents on any part of the Marquee.
ROOF & WALLS
When cleaning your marquee (roof, walls or valance panels)
use a soft mop and any mild household cleaning fluid such
as
dish-washing detergent in warm water.
When cleaning the roof of your marquee we recommend
that the tent is fully opened and secured into position. Do
not extend the legs. This will avoid the necessity of using a
ladder or extension poles.
We recommend that the roof of your marquee should be
cleaned regularly depending on frequency of use.
Allow your marquee to completely dry before packing down
and fitting the protective cover, this will prevent mildew.
SMALL STAINS
Simply clean with a general use household mild detergent
and a clean cloth.
FRAME
We recommend the marquee frame should be cleaned
regularly. Use a silicone spray on frame either after use or in
damp conditions. This will ensure your frame operates easily
and will maintain a clean look. Be sure to remove any excess
spray before attaching the roof.
TRANSPORTATION
The marquee must be stood upright during transit. If your
marquee needs to be positioned horizontally you
MUST
remove the roof to prevent damage.
REPAIRS & SPARE PARTS
ROOF
Should your marquee roof be damaged contact the
Extreme Marquees Office. We will assess the damage and
either suggest a repair center, or for your to return the roof
to our Warehouse/Office. In the case of a warranty claim,
Warranty Claim Forms are available on our website -
www.extrememarquees.co
.nz
/resource-centre/
FRAME
Should your marquee frame be damaged the following
options are available.
Contact the Extreme Marquees Office, advise which
connector, truss bar or leg requires replacement. Use an
allen key or screw driver to remove damage component,
replace with new part.
www.extreme-marquees.co
.nz
/marquee-spare-parts/
OR
In the case of a warranty claim, a Warranty Claim Form must
first be completed. Forms are available online -
www.extrememarquees.co
.nz
/resource-centre/
Fit protective cover to Marquee frame from top to bottom
leaving Marquee to stand on feet or wheels.
DO NOT
drag marquee protective covers as this can cause
wear and tear and may cause damage to your marquee.
