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35 ENGLISH
1. Extraflame S.p.A. products are guaranteed, within the European community, for 24 months from the date of purchase.
Purchase has to be proved by means of a valid fiscal document issued by the seller (receipt, invoice or shipment document) identifying the
purchased product and its purchase and/or delivery date.
Warning: This conventional guarantee does not replace the guarantee regulated by the European legislation on consumer rights.
The conventional guarantee is only applicable to the Italian region and to those areas, within the European Community, where the Authorised
Technical Assistance Centres are active (see the www.lanordica-extraflame.com website)
It is also limited to the state of residence of the consumer, which must coincide with the premises and/or registered office of the seller of the
Extraflame S.p.A. product
These regulations do not apply if the product is purchased within commercial, entrepreneurial, or professional circumstances. In these cases
the product guarantee will be limited to a period of 12 months from the date of purchase.
ITALIAN GUARANTEE
What must be done if there is a product malfunction:
Consult the instructions manual to make sure the malfunction cannot be solved by using the product correctly. Make sure the malfunction is
included in those covered by the guarantee; otherwise the cost of the intervention will be borne entirely by the consumer. When requesting
the intervention of the Assistance service at the Authorised Assistance Centre, always specify: - type of malfunction - model of the appliance
- complete address - phone number
EUROPEAN GUARANTEE
What must be done if there is a product malfunction:
Consult the instructions manual to make sure the malfunction cannot be solved by using the product correctly. Make sure the malfunction
is included in those covered by the guarantee; otherwise the cost of the intervention will be borne entirely by the consumer. Request the
intervention of the Assistance service or the address of the Authorised Technical Assistance Centre to the seller; always specify: type of
malfunction, model of the appliance, complete address and phone number
if the malfunction arises in the first 6 months of the product's life, the consumer has the right to have the product repaired with no expense.
From the seventh to the twenty-fourth month, if a malfunction arises, the consumer will bear the cost of the call, while the seller will pay for the
manpower and for any spare parts used.
2.
If the malfunction is linked to external events and/or conditions such as, including but not limited to, insufficient capacity of the systems;
wrong installation and/or maintenance by the personnel which hasn't got the skills prescribed by the laws of the country of residence of
the consumer; negligence; inability to use the product and wrong maintenance by the consumer, with respect to what is reported and
recommended by the instructions manual of the product, which is part of the sales contract, this guarantee will be void.
Damage to the product that cannot be related to manufacturing defects are also not included in this guarantee. Similarly are excluded defects
related to incorrect operation of the flue, according to the legislation in force in the country at the moment of purchase. Other exclusions
include all product defects due to carelessness, accidental breakdown, tampering and/or damage during transport (scratches, dents, etc.),
interventions carried out by unauthorised personnel and further damage caused by incorrect interventions by the consumer trying to arrange
the initial malfunction.
The following consumables are excluded by the guarantee: gaskets, ceramic or tempered glasses, cast iron grilles or coatings, refractory
materials (e.g. Nordiker or others), painted, chrome-plated or golden parts, majolica ware, handles, the brazier and its related components.
For Idro products the heat exchanger is not covered by the guarantee if a suitable condensation-proof circuit is not set up to ensure a return
temperature of the device of at least 55°C. The guarantee excludes all the external components on which the consumer can directly operate
during use and/or maintenance or that can be subject to wear and/or rust and stains on steel due to aggressive detergents.
If malfunctions are signalled which are not later confirmed during check by an authorised technician, the cost of the intervention will be borne
entirely by the consumer.
3.
If it is not possible to restore product conformity by repairing it, the product/component will be replaced, the guarantee expiration date and
conditions will remain the same established when the product/component to be replaced has been purchased.
4.
Extraflame S.p.A. cannot be held liable for injury or damage which may - either directly or indirectly - be caused to persons, animals
and property ensuing from failure to observe all the instructions provided in the relevant instruction manual and the warnings regarding
installation, use and maintenance of the product, that can also be downloaded on the website.
5.
Interventions for adjusting and/or regulating the product for the type of fuel or other reasons are excluded by the guarantee.
6. If the product is repaired in one of the Authorised Technical Assistance Centres indicated by Extraflame S.p.A. and if the product is replaced,
transport will be free of charge. If the technician can repair the product at the user's place of residence and they refuse, transport to the
workshop and redelivery will be paid by the consumer.
7. After the 24 months of the guarantee have elapsed any repair intervention cost will be completely borne by the consumer.
8.
In the case of disputes the only competent court is that of the Extraflame S.p.A. registered office - (Vicenza-Italy)
GUARANTEE TERMS