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Warranty terms
The following terms describing the
preconditions for and scope of our warranty, do
not infringe the warranty rights of the ultimate
buyer.
Our warranty for this appliance is granted under
the following terms:
As a buyer of an Exquisit appliance you have a
manufacturer's warranty
(2 years from date of purchase).
During this warranty period, you can make your
warranty claims directly on the manufacturer’s
Service platform at
www.ggv-service.de.
If an additional warranty is concluded between
you and your dealer, all claims against the
manufacturer will become void after the end of
the 24-
month manufacturer’s warranty. In this
case, please contact your dealer directly.
Warranty period
The warranty period is 24 months from the date
of purchase (proof of purchase must be
presented). During the first 6 months, After
Sales Service will fix defects in the appliance
free of charge, on condition that the appliance
is accessible for repairs without any great
effort. During the following 18 months, the
buyer is obliged to prove that the defect already
existed at the time of delivery.
In the case of commercial use (e.g. in hotels,
canteens) or joint use by several households,
the warranty period is 12 months from the date
of purchase (proof of purchase must be
presented). During the first 6 months, After
Sales Service will fix defects in the appliance
free of charge, on condition that the appliance
is accessible for repairs without any great
effort. During the following 6 months, the buyer
is obliged to prove that the defect already
existed at the time of delivery.
The claim under warranty does not prolong the
warranty period for either the appliance or for
newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all
defects in the appliance that are demonstrably
attributable to poor workmanship or material
flaws. Replaced parts become our property.
The warranty does not cover:
Normal wear and tear, intentional or negligent
damage, damage caused by non-compliance
with the operating instructions, improper set-up
or installation or by connection to incorrect
mains voltage, damage due to chemical or
electrothermal effects or due to other abnormal
environmental conditions, glass, paint or
enamel damage and possible colour differences
as well as defective bulbs.
Defects in the appliance resulting from
transport damage are also not covered. We also
do not provide any services if - without our
special written approval - work has been carried
out on the appliance by unauthorised persons
or parts of third-party origin have been used.
This limitation shall not apply to faultless work
carried out by a qualified person using our
original parts to adapt the appliance to the
technical safety regulations of another EU
member state.
Scope
Our warranty applies to appliances purchased
and in operation in the Federal Republic of
Germany or Austria.
In the case of complaints about defective
appliances, the sender's and recipient's
addresses must be in the Federal Republic of
Germany or Austria.
For appliances purchased and operated in other
European countries, the warranty conditions of
the seller apply.
For repairs outside the warranty period:
•
If an appliance is repaired, the repair
invoices are payable immediately
without deduction.
