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©
2016, Industrial Test Systems, Inc. Printed in USA
COMPATIBLE SMART DEVICES
SMART PHONE COMPATIBILITY
APPLE
SAMSUNG
MOTOROLA DROID MOTOROLA
HTC
iPhone 4s
Galaxy Ace Style
Maxx
Moto E
Desire 610
iPod touch 5th
Galaxy Alpha
Mini
Moto G
Desire 816
iPhone 5
Galaxy Axiom
Razr HD
Moto X
Droid DNA
iPhone 5c
Galaxy Core II
Razr HD Maxx
EVO 4G LTE
iPhone 5s
Galaxy Core Lite
Razr M
One
iPhone 6
Galaxy Core Prime
Turbo
One (E8)
iPhone 6+
Galaxy Exhibit
Ultra
One (M7)
iPhone 6s
Galaxy Express
One (M8)
iPhone 6s plus
Galaxy Express 2
One (M9)
Galaxy Grand 2
One Max
Galaxy Grand Duos
One Mini
Galaxy Grand Neo
One Mini 2
Galaxy J
Galaxy Light
Galaxy Mega
Galaxy Mega 2
Galaxy Pop
Galaxy S3
Galaxy S3 Neo
Galaxy S4
Galaxy S4 Active
Galaxy S4 Mini
Galaxy S4 Zoom
Galaxy S5
Galaxy S5 Active
Galaxy S5 Sport
Galaxy S6
Galaxy S6 Edge
Galaxy Stellar
Galaxy Xcover 3
Galaxy Trend Lite
Galaxy Trend Plus
Galaxy Young II Duos
TABLET COMPATIBILITY
APPLE
SAMSUNG
MOTOROLA DROID MOTOROLA
HTC
iPad (3rd)
Galaxy Note 10.1
iPad (4th)
Galaxy Note 3 Neo
iPad Air
Galaxy Note 3 Neo Duos
iPad Air II
Galaxy Note 4
iPad Pro
Galaxy Note 8.0
iPad Mini
Galaxy Note II
iPad Mini II
Galaxy Note II Duos
iPad Mini Retina
Galaxy Note III
iPad Mini 4th
Galaxy Note III Round
Galaxy Note Pro
Galaxy Tab 3 V
Galaxy Tab 4
Galaxy Tab Pro
Galaxy Tab S
This list is current as of November, 2015. To view the most up-to-date list of
compatible devices, please visit
sensafe.com/compatible-devices.
VIEW INSTRUCTIONAL VIDEO
USA
o-date list of
ces.
O
25
exactidip.com
TROUBLESHOOTING
Listed below are possible situations that may arise while testing.
Please contact one of our knowledgeable customer service
representatives if you require further assistance.
Subject
Cause
Solution
No response
from eXact iDip
®
Low battery
Replace batteries
Chip failure
Contact ITS
Dim screen on
eXact iDip
®
Low battery
Replace batteries
“Er1” on
eXact iDip
®
LCD
No result sent to
eXact iDip
®
from app
Close & restart app.
Reconnect to eXact iDip
®
“Er2” on
eXact iDip
®
LCD
No connection
to app
Connect eXact iDip
®
Lost connection
to app
Reconnect to eXact iDip
®
“LO” on eXact iDip
®
LCD while zeroing
Low battery
Replace batteries
Dirty cell
Clean cell
Cloudy sample
Dilute sample or use
fi
lter
Bad LED
Contact ITS
“HI” on eXact iDip
®
LCD while reading
Result above
detection level
Rerun test to verify result
“LO” on eXact iDip
®
LCD while reading
Result below
detection level
Rerun test to verify result
“AbS” on
eXact iDip
®
LCD
Start-up screen
Continue with testing
App not
responding
Communication
error between device
and app
Force close app
and restart
Bluetooth
®
connection lost
eXact iDip
®
submerged too far
in water
Collect water sample in
container and transfer
to cell or use Dry Case
while testing
TECHNICAL SUPPORT
Please visit
exactidip.com
or
exactidip570.com
for the latest
technical information and how-to-videos. For additional technical
support, call (803) 329-9712 or email at
Industrial Test Systems, Inc.
1875 Langston Street, Rock Hill, SC
29730
(800) 861-9712 or (803) 329-9712
[email protected] | www.sensafe.com
ITS Europe, Ltd.
The UK Centre for Homeland Security
Building 7, Chilmark, Salisbury,
Wiltshire SP3 5DU UK +44 1722 717911
[email protected] | www.itseurope.co.uk
In
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Manufacturing quality products since 1989
