Exabyte 221L, Руководство по эксплуатации продукта

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156
P
RODUCT
M
ANUAL
1014258
C
HAPTER
8—T
ROUBLESHOOTING AND
E
RROR
C
ODES
A
DVANCED
T
ROUBLESHOOTING
If you report a problem to Exabyte Technical Support, you may be asked to
create a diagnostic listing. To create a diagnostic listing, you can use the
library’s serial port and Console interface program, or you can use the
Ethernet port and an FTP utility. For more information about how to create
diagnostic listings, see page 143 . To create diagnostics listings for the tape
drive(s), use LTO Tool, available at www.exabyte.com (see page 151 ).
To report a problem to Exabyte Technical Support, see page iv .
E
RROR
C
ODES
This section describes the error codes that can appear on the library’s operator
panel and provides corrective actions. These error codes do not reflect tape
drive errors. For information about LTO Ultrium error codes, refer to the LTO
Ultrium tape drive documentation available from IBM Corporation or visit
www.storage.ibm.com.
For detailed information about SCSI error conditions, refer to the Exabyte
110L,
215, 221L, and 430 SCSI Reference
.
Table 8-1 lists the library error codes in numerical order.
Caution
Most library components can be replaced only by Exabyte-approved service
providers. If you cannot find an obstruction or other obvious cause for the
problem, contact your service provider. Unless you have a self-maintenance
contract, do not attempt to replace any components other than tape drives. If you
do, you will void your warranty.
Caution
Some corrective actions advise you to reset the library. Before resetting, make sure
there is no SCSI activity on any connected SCSI bus, so you do not disrupt
communications.
Table 8-1 Library error codes
Code Description Corrective Action
11 Source empty. There is no
cartridge in the source location
for a move command.
Install a cartridge in the source location or redirect the robot
to another location.
12 Destination full. A cartridge
already exists in the destination
location for a move command.
Remove the cartridge from the destination or redirect the
robot to another location.