WARRANTY
Evonic Fires 5-year warranty – 1 year parts & 4 years parts supplied.
The above warranty terms and conditions, as of
1st May 2022
, are applicable for all relevant
products purchased after this date. Appliances despatched prior to this date will have an alternative
warranty as set out within the Installation and User Instructions that was supplied with the product,
this was usually a standard 2-year warranty.
To receive your Extended Warranty your Evonic Fires product must have been purchased from
an authorised stockist within our Retailer Network and your warranty registered with Evonic Fires
through the online form -
evonicfires.co.uk/register-your-product
. The commencement date for
the warranty period is the date of purchase.
The product must be adequately serviced and maintained. Evonic Fires provide maintenance call
outs at a cost, and information on this can be obtained by contacting our head office. Please see
your Evonic Installation Instructions for further information on how to service and maintain your
appliance.
During your extended warranty period, only parts supplied or authorised by Evonic Fires can be
used to repair your fireplace, and these spare parts can be obtained by contacting our service
department at
or calling
01789 263868
.
Consumable items such as glass, screens, LED’s, LED boards, filters and power supplies which
are either subject to normal wear and tear or parts that require replacement in connection with
normal maintenance are not covered within the extended warranty. These items are covered for
the first 12 months.
To make a warranty claim, evidence must be supplied to our service department in the form of
pictures, videos, or both. Failure to supply evidence to support your warranty claim may invalidate or
delay the claim. Any visit by an Evonic Fires engineer will incur a service charge after the first year.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out
on the product or fits parts, unless we have approved such work in advance of it being carried out.
WARRANTY EXCLUSIONS AND LIMITATIONS
The Evonic Extended Warranty does not cover:
1.
Damage resulting from installation and usage where the appliance has not been installed
or used in accordance with the CK Fires Ltd installation and operation instructions, or if the
installation does not conform to local building, fire, and safety regulations.
2.
Issues with mains/spur connections of power supply.
3.
Damage resulting from the product not being adequately maintained. (Please see your CK
Fires Ltd Installation and Operating Instructions for further information on how to service and
maintain your appliance).
4.
Damage caused by unauthorised modifications, use or repair.
5.
Damage or defects caused by the product being stored in a damp, unheated environment.
6.
Consequential loss (to the extent permitted by the law) relating to other associated products
that have not been supplied by CK Fires Ltd.
7.
Consequential loss (to the extent permitted by law) related to decorations, furnishings, or
other household assets.
8.
Removal and re-installation costs.
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INSETS MANUAL ISS. 7
INSETS MANUAL ISS. 7
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EVONIC - 104 INSTRUCTION GUIDE TEMPLATE ISSUE 1
