9
your email to [email protected], or
call 877.504.0233 toll free to speak to our product
support staff.
Inspection or Repairs
If this Product needs to be inspected or repaired,
please call for a Return Merchandise Authorization
(RMA). Pack the Product securely using a shipping
carton. Please note that original boxes may be
included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a
carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our
facility. A Service Repair Request is available at www.
horizonhobby.com on the “Support” tab. If you do not
have internet access, please include a letter with
your complete name, street address, email address
and phone number where you can be reached during
business days, your RMA number, a list of the included
items, method of payment for any non-warranty
expenses and a brief summary of the problem. Your
original sales receipt must also be included for
warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
Warranty Inspection and Repairs
TO RECEIVE WARRANTY SERVICE, YOU MUST INCLUDE
YOUR ORIGINAL SALES RECEIPT verifying the proof-
of-purchase date. Provided warranty conditions have
been met, your Product will be repaired or replaced
free of charge. Repair or replacement decisions are at
the sole discretion of Horizon Hobby.
Non-Warranty Repairs
SHOULD YOUR REPAIR NOT BE COVERED BY
WARRANTY, THE REPAIR WILL BE COMPLETED AND
PAYMENT WILL BE REQUIRED WITHOUT NOTIFICATION
OR ESTIMATE OF THE EXPENSE UNLESS THE EXPENSE
EXCEEDS 50% OF THE RETAIL PURCHASE COST. By
submitting the item for repair you are agreeing to
payment of the repair without notification. Repair
estimates are available upon request. You must
include this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½ hour
of labor. In addition you will be billed for return freight.
Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and
Discover cards. If you choose to pay by credit card,
please include your credit card number and expiration
date. Any repair left unpaid or unclaimed after 90 days
will be considered abandoned and will be disposed of
accordingly. PLEASE NOTE: NON-WARRANTY REPAIR
IS ONLY AVAILABLE ON ELECTRONICS AND MODEL
ENGINES.
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection or
repair should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
PLEASE CALL 877-504-0233 WITH ANY QUESTIONS
OR CONCERNS REGARDING THIS PRODUCT OR
WARRANTY.
European Union:
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Southern Way
Harlow
Essex CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or email
[email protected] with any questions or
concerns regarding this product or warranty.
Horizon Technischer Service
Otto Hahn Str. 9a
25337 Elmshorn
Germany
Telephone: +49 4121 46199 66
Fax: +49 4121 46199 70
Mail: [email protected]
