1. Extent of the warranty
1. Evolis warranties its products, to the end customer, against all manufacturing defects for a limi-
ted period of two years starting from the date of purchase by the customer. The customer must
be able to supply proof of the purchase or the registration of the product.
2. Evolis warranties the print head for a period of two years only on condition of the use of Evolis
ribbons, standardized cards and of adequate maintenance.
3. The Evolis limited warranty only covers problems occurring during normal use of the product and
does not apply in the following cases :
a. Poor maintenance of the printer
b. Unauthorised technical modification of the printer
c. Use of interfaces not supplied by Evolis
d. Use of non authorized materials
e. Use outside the specified conditions.
4. Concerning the software products, this warranty only applies to the medium on which the pro-
duct has been recorded. Evolis does not warranty that these products will work continuously or
fault-free.
5. If a breakdown or damage occur, caused by the use of ribbons with a trademark other than
Evolis, Evolis will invoice the customer for the repair of the breakdown or damage at the stan-
dard price list of the labour and of the replacement parts.
6. If, during the warranty period, Evolis is notified of a plastic card or ribbon manufacturing defect,
Evolis will replace the defective product. If, during the warranty period, Evolis is notified of a
hardware fault, Evolis will repair or replace the product in question, at its discretion.
7. If, depending on the circumstances, Evolis is unable to repair or replace the defective product
covered by the warranty, Evolis will reimburse its purchase price within a reasonable time, on
rapid return of the product.
8. Evolis is not under any obligation to repair, replace or reimburse if the customer has not retur-
ned the defective product.
9. The replacement product can be new or second-hand, if its functionality is at least the equiva-
lent of the original product that it replaces.
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Chapter 6
Evolis warranty
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