-
4
-
SuperTT Dongle
dongle.
5)
Connect the ex5V DC power of the dongle.
Notes: the sequence of the steps is irrelevant.
4.
Troubleshooting Guide
1.
Device could not be enumerated by host
Checking items listed below to clear this issue.
a.
Check your hardware, make sure it is setup as described in this guide
b.
Check if USB 3.0 hub and USB 2.0 hub have been enumerated
c.
Check your USB device and host, make sure they works normally
d.
Check the power, make sure the voltage is 5V and the green LED of
the corresponding port is off
e.
Check the self-powered USB device power, make sure it is turn on
f.
Re-power the dongle, make sure the red LED flash twice. If not, the
firmware or hardware may be broken.
2.
Device does not work in USB 3.0 Mode
a.
Check you host, make sure it is a USB 3.0 host and is not disabled
b.
Check your cable between host and dongle, make sure it is a qualified
USB 3.0 cable
c.
Check the USB Hub between host and dongle, make sure it is a USB
3.0 Hub and is not disabled
d.
Check if the USB 3.0 hub and USB 2.0 hub has been enumerated by
the host
5.
Frequently Asked Questions (FAQs)
•
Q: Can I connect USB 3.0 device on the downstream port?
A: Yes. If you connect USB 3.0 device on the downstream port, the
SuperSpeed signals will not transmit through the SuperTT but directly to the
