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1.1
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if goods fail to be of acceptable quality and the
failure does not amount to a major failure.
1.2
In addition to the guarantees that cannot be excluded under the Australian Consumer
Law described in clause 1.1 and any other guarantee or warranty implied by law, when you
purchase one of our products, you will also have the peace of mind in knowing that your
product is covered by CNP Brands Standard Warranty. The Standard Warranty is provid-
ed by C.O. White Pty Ltd trading as CNP Brands (ABN 97 004 169 233) (“CNP
Brands”). The terms and conditions of the Standard Warranty are further described below.
1.3
Subject to clause 1.1 and the terms below, CNP Brands warrants that this CNP Brand
product, purchased by you in Australia or New Zealand:
a)
is free from defects in workmanship and material, when the product is used for normal
consumer use for a period of 1 Year from the date of purchase as evidenced by your
proof of purchase (“Warranty Term”); and
b)
will, when the product is used for normal consumer use, comply with the manufactur-
er's specifications during the Warranty Term.
1.4
CNP Brands agrees to repair or replace at CNP Brands cost, the product, and any
accessory supplied with the product, which is proven upon inspection by CNP Brands or a
CNP Brands Authorised Service Agent not to comply with either warranty contained in
clause 1.3. Any decision to repair or replace a product is to be made by CNP in its
absolute discretion. The extent of any repair will be to rectify any defect in workmanship
and materials or to ensure that the product complies with the manufacturer’s specifica-
tions.
1.5
To make a claim under this Standard Warranty you will need to:
a)
Return the product within the Warranty Term to the place of purchase together with
your proof of purchase, where the retailer will provide you with assistance to make your
claim; or
b)
Contact CNP Brands Customer Care Centre on toll free 1300 667 137 during the
Warranty Term to register your claim and provide the details to enable CNP Brands to
assess the claim.
b)
Contact CNP Brands Customer Care Centre on toll free 1300 667 137 during the
Warranty Term to register your claim and provide the details to enable CNP Brands to
assess the claim.
1.6
You may also be required to make the product available to CNP Brands or a CNP
Brands Authorised Service Agent. If you are required to return the product to a CNP
Brands Authorised Service Agent, CNP Brands will provide details of the centre closest to
you. Unless CNP Brands decides otherwise you are responsible for any costs associated
with returning the product to CNP Brands. The product will be at your risk whilst in transit
to and from the CNP Brands or CNP Brands Authorised Service Agent, unless transport-
ed by CNP Brands or its agents.
1.7
In order for your claim to be processed you will need to provide to CNP Brands with an
original proof of purchase. For example an original retailer purchase receipt, bill of sale,
invoice, lay-by docket, credit card receipt or similar proof of purchase.
1.8
If CNP Brands decide to repair a product, this product may be replaced by refurbished
products of the same type rather than being repaired. Refurbished parts may be used to
repair the product. Replacement of the product or a part does not extend or restart the
Warranty Term.
1.9
Exclusions
a)
This Standard Warranty does not cover products purchased as an ex-display, without
being checked by CNP Brands or CNP Brands Authorised Service Agents.
b)
This Standard Warranty does not cover faults or defects caused by:
I. Unsuitable, improper use or use not in accordance with the manufactures specifications;
II. Incorrect installation or installation not in accordance with instructions provided;
III. Normal wear and tear;
IV. Inadequate or complete lack of maintenance;
V. Chemical, electrochemical or electrical influences; or
VI. Harsh detergents or abrasive cleaners used on product finishes.
c)
To the fullest extent permitted by law, CNP Brands excludes all liability for damage or
injury to any person, damage to any property, and any indirect consequential or other loss
or damage.
To contact CNP Brands or, to find the nearest CNP Brands Authorised Service Agent,
please contact CNP Brands on 1300 667 137, email [email protected] or write to
CNP Brands, P.O Box 8 Deer Park Victoria 3023 Australia. Please also refer to our
website www.cnpbrands.com.au.
CNP Brands Standard Warranty
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