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1.1
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount
to a major failure.
1.2
In addition to the guarantees that cannot be excluded under the Australian Consumer Law described in clause 1.1 and
any other guarantee or warranty implied by law, when you purchase one of our products, you will also have the peace
of mind in knowing that your product is covered by CNP Brands Standard Warranty. The Standard Warranty is provided
by C.O. White Pty Ltd trading as CNP Brands (ABN 97 004 169 233) (“CNP Brands”). The terms and conditions of the
Standard Warranty are further described below.
1.3
Subject to clause 1.1 and the terms below, CNP Brands warrants that this CNP Brand product, purchased by you in
Australia or New Zealand:
1.4
CNP Brands agrees to repair or replace at CNP Brands cost, the product, and any accessory supplied with the product,
which is proven upon inspection by CNP Brands or a CNP Brands Authorised Service Agent not to comply with either
warranty contained in clause 1.3. Any decision to repair or replace a product is to be made by CNP in its absolute discretion.
The extent of any repair will be to rectify any defect in workmanship and materials or to ensure that the product complies
with the manufacturer’s specifications.
1.5
To make a claim under this Standard Warranty you will need to:
1.6
You may also be required to make the product available to CNP Brands or a CNP Brands Authorised Service Agent. If
you are required to return the product to a CNP Brands Authorised Service Agent, CNP Brands will provide details of the
centre closest to you. Unless CNP Brands decides otherwise you are responsible for any costs associated with returning
the product to CNP Brands. The product will be at your risk whilst in transit to and from the CNP Brands or CNP Brands
Authorised Service Agent, unless transported by CNP Brands or its agents.
1.7
In order for your claim to be processed you will need to provide to CNP Brands with an original proof of purchase.
For example an original retailer purchase receipt, bill of sale, invoice, lay-by docket, credit card receipt or similar proof of
purchase.
1.8
If CNP Brands decide to repair a product, this product may be replaced by refurbished products of the same type rather
than being repaired. Refurbished parts may be used to repair the product. Replacement of the product or a part does not
extend or restart the Warranty Term.
1.9 Exclusions
a)
This Standard Warranty does not cover products purchased as an ex-display, without being checked by CNP Brands or
CNP Brands Authorised Service Agents.
b)
This Standard Warranty does not cover faults or defects caused by:
c)
To the fullest extent permitted by law, CNP Brands excludes all liability for damage or injury to any person, damage to
any property, and any indirect consequential or other loss or damage.
To contact CNP Brands or, to find the nearest CNP Brands Authorised Service Agent, please contact CNP Brands on 1300
667 137, email [email protected] or write to CNP Brands, P.O Box 8 Deer Park Victoria 3023 Australia. Please also
refer to our website www.cnpbrands.com.au.
a)
is free from defects in workmanship and material, when the product is used for normal consumer use for a period of
1 Year from the date of purchase as evidenced by your proof of purchase (“Warranty Term”); and
b)
will, when the product is used for normal consumer use, comply with the manufacturer’s specifications during the
Warranty Term.
a)
Return the product within the Warranty Term to the place of purchase together with your proof of purchase, where
the retailer will provide you with assistance to make your claim; or
b)
Contact CNP Brands Customer Care Centre on toll free 1300 667 137 during the Warranty Term to register your
claim and provide the details to enable CNP Brands to assess the claim.
I. Unsuitable, improper use or use not in accordance with the manufactures specifications;
II. Incorrect installation or installation not in accordance with instructions provided;
III. Normal wear and tear;
IV. Inadequate or complete lack of maintenance;
V. Chemical, electrochemical or electrical influences; or
VI. Harsh detergents or abrasive cleaners used on product finishes.
CNP Brands Standard Warranty
