Eurotech PCN-1001, Руководство пользователя

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Troubleshooting
PCN-1001 User manual
111
PCN-1001_UserMan_En_4.0
Troubleshooting
WARNING!
Before going further with this troubleshooting make sure you have ALWAYS installed the SAME
REVISION of “pcn-1001- Imgserver ” and “pcn-1001-demo-win32” (the software package that contains
“ WinClient ” and “ RS485_GUI ”).
Incompatibilities will happen and cause problems if older and newer versions of either the “pcn-
1001-demo-win32” or “ Imgserver ” are used together.
PROBLEM
POSSIBLE CAUSE REMEDY
1 The amber and green LED
indicators flicker constantly or
remain dark.
PCN-1001 has wrong/no power supply. Check the connections and the power
requirements.
PCN-1001 defective. Contact your local Eurotech Technical Support
Team.
Refer to the back cover of this manual for full
contact details
2 WinClient does not identify
the IP address of the PCN-
1001 automatically
Network issue
Use IPCONFIG / PING to check the network
connection.
Restart WinClient
Type the address of the PCN-1001 manually
3 In window 3 the image
appears bright or with white
spots while in windows 1 and
2 it is possible to see the
regular scene as captured by
the two cameras (the function
“8bit Disp. + FPN +
ODC” is selected).
The floor is very reflective or has spot
lighting.
Highly reflective, geometric structures
situated on or near the floor, such as the
metallic parts for door mechanisms cause
extreme patterns of light and darkness.
These effects can be caused by solar
reflections or strong lighting on metal
surfaces.
Lighting of the detection area should be
diffused as much as possible.
Highly reflective structures and any high
reflective surface situated on or near the floor
should be avoided as much as possible in the
detection area.
Reduce the reflection by means of non-
reflective materials or paints.
Modify the “No Tracking Zone”.
4 PCN-1001 seems to function
but counters are not
incremented properly.
Door is closed and the counting is
activated / deactivated by the GPI1/GPI2
inputs so that counting only takes place
when the door opens.
Open the door or check the configuration of the
digital inputs.
PCN-1001 incorrectly configured. Adjust the PCN-1001 configuration.
Pay particular attention to:
• the background acquisition
• the door threshold
PCN-1001 defective. Contact your local Eurotech Technical Support
Team.
Refer to the back cover of this manual for full
contact details
5 It is impossible to see the
images in windows 1 and 2
even if the PCN-1001 is
correctly connected via USB
to the Host PC and the drivers
are correctly installed
Host PC colour depth too high Set the Host PC colour depth to 16 bit (or less)
by going to the Start Menu > Settings > Control
Panels > Display > Settings
Host PC firewall incorrectly configured Refer to Step 3.5: Configure the Host PC
firewall on page 39
6 Counter results poor in one /
both directions (i.e.: false
positives due to shoulders or
other body parts counted as
people).
Disturbing objects in the detection range
block the PCN-1001.
Remove the objects and reacquire carefully the
background (refer to problem # 2).
PCN-1001 incorrectly set. Rearrange the PCN-1001
PCN-1001 installed too high/low. Install the PCN-1001 at a maximum of 250 cm
above the floor.
Evaluate carefully the average population’s
high.
The detection area is too little respect to
the gate
Modify the “No Tracking Zone”.