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Solving problems
Every electric device can have a malfunction. It doesn´t automatically mean that it´s a
defect. In most cases it happens because of the feed cable, plug-and-socket
connections or access mistakes. Please control the following items before taking the
receiver to your specialised dealer:
Problem
Possible causes
Help, Tips
Receiver isn´t plugged in
Power cord is not plugged in
correctly,
try power socket out with
another electric device
Receiver
can´t
be
turned ON
Batteries of the remote control
are not/wrong inserted
Change batteries
The wrong front-end canal is
chosen
Check access and adjustment
of the TV set
No resp. television
frame
Front-end canal is possibly
damaged or plugged in
incorrectly
Replace resp. plug the front-end
canal in correctly
Volume is set to low
Increase volume
No audio
Cable damaged or plugged in
incorrectly
Check cable and ports
Distance to big
Come closer to receiver, point
remote control directly onto
receiver
Batteries are exhausted or
inserted incorrectly
Insert batteries correctly
Remote control EMPFÄNGER
Remove hinderances between
remote control and receiver
Remote control doesn´t
function
Timer is activated
deactivate timer
Time
is
displayed
wrongfully
Deviation from local time is set
wrongfully
Set deviation correctly
Timer is activated at the
wrong time
Deviation from local time is set
wrongfully
Set deviation correctly
Coaxial cable damaged
Check coaxial cable and F-plug
Menu flash:
„short circuit or overload
at antenna jack“
LNB damaged oder defect
Check resp. exchange LNB
Interference at
programmes with a
lower frequency than
12480 MHz
Interference is eventually
provoked by cellular phones
(DECT) near the receiver
Place cellular phone further
away from receiver
Cable is defect or plugged in
incorrectly
Check cable and ports
Signal has changed transponder
Perform channel search
Satellite antenna is twisted
Adjust satellite antenna
No television frame,
collimation ”fehlerhaftes
signal“ (defective signal)
Settings in menu „settings“
wrongfull
Correct settings or rebuilt the
operational status
