4
Electric
Fireplace Rev #07062020
European
Home
.com
TROUBLESHOOTING GUIDE
EUROPEAN HOME
a division of Europa Ja, Inc.
30 Log Bridge Road
Building 300 - Suite 303
Middleton, MA 01949
www.europeanhome.com
38
Problem
Possible Cause
Solution
Change log positioning to hide any
direct view of LED strip.
Log positioning.
Replace PCB.
Please see EH YouTube
video.
Thermostat faulty.
7)
Heater coming on
randomly
Timer has been accidentally set.
Double check timer settings.
8)
LED streaking
LED dropped down.
LED needs to be re-stuck into place.
9)
Heater cutting out
Build up of hot air triggering heater cut-
out unit.
Ensure the appliance has the required
aperture for air to circulate and prevent
build-up. Recommended
4" (100mm)
10)
Noisy fans
Fan has slipped off-centre of
mechanism
Press red button on side of fan to re-
centre to stop it from catching.
Please
see EH YouTube video.
