1
Electric
Fireplace Rev #07062020
European
Home
.com
TROUBLESHOOTING GUIDE
ELECTRIC MODELS
E SERIES, COMPTON SUITS & TUVA
35
Problem
Possible Cause
Solution
Check fan placement. If problem
persists replacement fan may be
required.
Please see EH YouTube
video.
Slow fan.
Replace element.
Please see EH
YouTube video.
Faulty element.
Heater fan requires cleaning out
.
Please see EH YouTube video.
Fan clogged.
Fan requires cleaning out. If problem
persists, replacement fan may be
required.
Please see EH YouTube
video.
Slow fan.
Fan requires cleaning out
. Please see
EH YouTube video.
Blower clogged.
Check the correct aperture has been
adhered to when installing—
Recommended clearance is
4"(100mm)
Installation airflow restricted.
Troubleshooting Flow Chart:
1)
Flames not working correctly
Ribbons are statically connected to
glass.
Spray some anti-static spray beneath
the tray.
Please note: If this product is
freshly installed, please leave running
for 20 minutes so ribbons can loosen
.
2)
Heater blowing cold
Possible installation gaps/Chimney not
adequately blocked off.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—
4"(100mm)
