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                                        Chapter 4—Troubleshooting    4-1

    

 

Chapter 4 

: Troubleshooting 

Sometimes your computer has some problems.  Before you consult the computer 

vendor, you can try to solve problems y ourself.  This chapter provides you with a 

list of some commonly experienced problems and their possible solutions. 

 

 

* 

Battery 

* 

Power 

* 

Hard Disk Drive  

* 

Floppy Disk Drive  

* 

Hardware Installation 

* 

LCD Panel 

* 

Memory Module 

* 

PC Card 

* 

Boot Password 

* 

Audio 

* 

CD 

* 

Printer 

 

Содержание DeskNote 3100C

Страница 1: ...ssary The company is under no obligation to notify any purchaser or end user of such actions in advance or afterwards 1998 Trademarks DeskNote is a registered trademark of EUROCOM Corporation IBM PC O...

Страница 2: ...Sound Blaster Pro is a trademark of Creative Labs Inc SystemSoft is a registered trademark of SystemSoft Corp Other brand and product names are trademarks of their respective companies...

Страница 3: ...tors 1 5 Top Front View 1 6 LCD Panel 1 6 Keyboard 1 7 Stereo Speakers 1 7 Trackpad and Buttons 1 7 Microphone 1 7 Rear View 1 8 PS 2 Type Ports 1 8 Dual USB Ports 1 8 Expansion Port 1 8 Serial Port 1...

Страница 4: ...3 CD ROM latch 1 13 Battery Pack latch 1 14 Floppy Disk Drive latch 1 14 CPU Cover 1 15 Hard Disk Drive latch 1 14 OPERATING ENVIRONMENT 1 15 POWERING THE SYSTEM 1 16 AC Power Adapter 1 16 Battery Pac...

Страница 5: ...ule 2 10 Replacing Hard Disk Drive 2 10 Inserting the Hard Disk Drive Module 2 11 USING FLOPPY DISK DRIVE 2 12 Inserting Removing Diskettes 2 12 Replacing Floppy Disk Drive 2 13 Write Protecting Diske...

Страница 6: ...r Mouse 2 29 Attaching a Serial Mouse 2 30 Attaching a Parallel Printer 2 31 Attaching an External Monitor CRT 2 31 Attaching a Proprietary Port Replicator 2 32 Attaching a TV Set 2 34 Attaching a USB...

Страница 7: ...BATTERY 4 2 POWER 4 3 HARD DISK DRIVE 4 4 FLOPPY DISK DRIVE 4 4 HARDWARE INSTALLATION 4 5 LCD PANEL 4 5 MEMORY MODULE 4 6 PC CARD 4 7 BOOT PASSWORD 4 7 AUDIO 4 7 CD 4 8 PRINTER 4 8 CHAPTER 5 INSTALLIN...

Страница 8: ...io Driver 9 Step 3 Installing PCMCIA Driver 10 Step 4 Installing ATI DVD Play Option Driver 5 10 INSTALLING DRIVERS IN WINDOWS NT 4 0 12 Step 1 Installing VGA Driver 12 Step 2 Installing Audio Driver...

Страница 9: ...PC Card Sockets B Error Bookmark not defined...

Страница 10: ...ding safety handling The following mentions the incorrect handling that is seriously inhibited To keep the computer from being damaged please keep these precautions in your mind Do not disassemble the...

Страница 11: ...uter yourself Do not place anything heavy on the computer Do not touch power cord with a wet hand Do not use broken power cord Keep the computer away from any metal appliances Do not throw the compute...

Страница 12: ...n please follow the instruction as much as possible If there is unusual odor heat or smoke plug out the power cord immediately Unplug the power cord when attaching peripheral devices Follow the airlin...

Страница 13: ...e heavy thing on the power cord Affix tape to the contact plate while putting the battery into keeping box Take a rest after a long term of work The data is easy to lose in low power status Please kee...

Страница 14: ...capitals e g A 0VMAKFIL Pn Abbreviations For the purpose of clarity abbreviations are enclosed in parentheses following their definition for example Enhanced Parallel Port EPP mode Icons Icons identi...

Страница 15: ...reduce the strain Adjust the height of the chair and or desk so that the keyboard is at or slightly below the level of your elbow Keep your forearms wrists and hands in a relaxed position Your knees s...

Страница 16: ...allow you to see the screen clearly Position the display directly in front of you at a comfortable viewing distance Adjust the display viewing angle to find the best position In addition continuous c...

Страница 17: ...chapter provides you with the brief introduction to the DeskNote It will familiarize you to the computer s features components operating environment and the power sources Unpacking the DeskNote Featur...

Страница 18: ...problem contact your dealer immediately Be sure to save the packing materials in the event that the DeskNote needs to be shipped in the future The shipping carton should contain the following items m...

Страница 19: ...Push the latch towards the right to open the top cover Figure 1 2 2 Lift the top cover to reveal the LCD panel and the keyboard 3 Adjust the LCD panel to a comfortable viewing angle 4 Press the power...

Страница 20: ...system on or off Figure 1 4 After proper configuration under SCU this button can be used as suspend resume hot button refer to Chapter 3 BIOS Utilities Power Menu for more information Note After turni...

Страница 21: ...Battery is fully charged Red 1st Battery is being charged Green 2nd Battery is fully charged Red 2nd Battery is being charged Green The embedded number lock feature is activated Green The Caps Lock fe...

Страница 22: ...CD Liquid Crystal Display panel Depending upon the model you have purchased the display screen can be a 13 3 or 14 1 XGA TFT color panel The DeskNote s LCD panel supports up to 1024 768 16M resolution...

Страница 23: ...rts various language versions Please refer to chapter 2 Operation for more information on using keyboard Stereo Speakers Two built in speakers provide clear stereo sound Trackpad and Buttons The point...

Страница 24: ...ports simplify the expansion capability for peripheral devices You can optionally connect the USB Expansion Port The Expansion port uses a 120 pin Docking connector for connecting a Port Replicator Se...

Страница 25: ...need to select the video standard NTSC PAL NTSC Japan for video display please refer to Chapter 3 Components Menu for more information Parallel Port The Parallel Port uses a 25 pin female connector fo...

Страница 26: ...25 CD ROM drive The removable CD ROM drive module can be replaced with the optional drive units such as a 12 7mm high DVD ROM drive Please refer to the Chapter 2 Operation for more information on usin...

Страница 27: ...this jack to connect a microphone to the system Speaker out Jack Headphone and speakers can be attached to the system through this jack Phone Jack option The phone jack is used to support the built i...

Страница 28: ...o Type II or one Type III PC card sockets Both sockets will expand the system capabilities when a PC card is inserted Please refer to Chapter 2 Operation for more information on Using PC Card socket R...

Страница 29: ...Getting Started 1 13 Bottom View CD ROM latch Push this latch to release the CD ROM module from its bay Please refer to Chapter 2 Operation for more information on inserting or removing the CD ROM Fi...

Страница 30: ...rive module from its bay Please refer to the Chapter 2 Operation for more information on inserting or removing the Floppy Disk Drive CPU Cover Detaching the screws to remove the cover The CPU module i...

Страница 31: ...our DeskNote computer will prolong the use period Make sure the computer is not m Exposed to excessively heat or direct sunlight m Subjected to shock or vibration m Exposed to strong magnetic fields m...

Страница 32: ...ur DeskNote Computer Use the incorrect power adapter will cause damage to the DeskNote and its components 1 Plug the power adapter to the AC in socket on the rear panel of the DeskNote 2 Connect the p...

Страница 33: ...ctual operating time will be determined by the application used and the configuration set Removing Turn the DeskNote over 1 Locate the Battery Pack latch Push the latch in the direction as indicated 2...

Страница 34: ...Chapter 1 Getting Started 1 18 Figure 1 12...

Страница 35: ...system s battery pack You do not need to turn off the system s power 2 It will take several hours to recharge the battery to its full charge status 3 Please refer to Chapter 1 System Status Indicators...

Страница 36: ...nents of the DeskNote remove the battery and disconnect the AC power adapter Make sure that you wear an anti static wrist strap to ground yourself before working with any internal components of the De...

Страница 37: ...over 3 Remove the CPU cover 4 Remove the screws that fasten the heat sink mounted on the Processor Module 5 Carefully use the CPU removing tool to detach the Processor Module from the mainboard Note W...

Страница 38: ...Chapter 2 Operation 2 3 Reinstalling the Heat Sink Make sure that the heat sink cable is properly placed Figure 2 2 Figure 2 3...

Страница 39: ...reset to the Off position after BIOS updating is complete DIP Switch SW1 Purpose SW1 1 SW1 2 Flash ROM BIOS Off Off Existing BIOS On On Updating BIOS CPU Core Frequency Settings The correct configura...

Страница 40: ...the 8 Pole DIP Switch to set the CPU Frequency 1 Turn the system power off 2 Press the two keyboard latches and Carefully lift the keyboard assembly out to expose the mainboard Adjust the DIP Switch...

Страница 41: ...SDRAM operation The total memory size is automatically detected by the POST routines With the following different RAM combinations for reference the total memory size can be Bank 0 64 bit Bank 1 64 bi...

Страница 42: ...cket Bank is a reverse type make sure you install the memory module with reverse side to fit its connector l Please ensure that each edge of the memory module SDRAM has no component mounted on see Fig...

Страница 43: ...ition Carefully lift the keyboard assembly out to expose the mainboard Locate the memory sockets 1 Position the memory module at a slight angle 45 and fit its connectors into the socket firmly 2 Press...

Страница 44: ...keyboard latches to elevate the keyboard from its normal position Carefully lift the keyboard assembly out to expose the mainboard Locate the memory sockets 1 Gently pull the two latches on both ends...

Страница 45: ...eight of 17mm by using different case The hard disk drive supports Programmed I O PIO mode 4 Master mode and Ultra ATA Ultra DMA 33 mode which can provide a high performance data transfer rate at spee...

Страница 46: ...ement hard disk drive into the case 5 Fasten the screws of each side Note The hard disk drive with different height must use the different case to house itself Contact your dealer for details about th...

Страница 47: ...may replace the floppy disk drive module with the following options a 2 5 secondary IDE hard disk drive of 12 7mm high a 120MB LS 120 floppy disk drive of 12 7mm high or a secondary battery pack Conta...

Страница 48: ...e direction as indicated Figure 2 13 1 2 Draw the floppy disk drive module out of its bay To assemble the floppy disk drive module into the bay 3 Insert the replacement module into the bay 4 Make sure...

Страница 49: ...f the diskette Putting the write protect tab back down will enable you to write data on the disk again Do s and Don ts m Always make backup copies of your software and data diskettes m Keep diskettes...

Страница 50: ...2 7mm CD RW drive or the third battery pack To insert a CD press the Eject Button and place the CD on the Disc Tray label side facing up Push the CD tray in and you are ready to start The Busy Indicat...

Страница 51: ...DeskNote over 1 Take the cover away as the figure 2 Push the latch in the direction as indicated 3 Draw the CD ROM module out of the bay Note Do not disassemble the CD ROM module by yourself Only cer...

Страница 52: ...er 2 Press the CD ROM eject button the disc tray will pop out partially 3 Gently pull the disc tray out 4 Carefully load the CD on the disc tray with label side facing up Make sure the CD is seated pr...

Страница 53: ...surface of the disc m Use clean soft dry cloth to remove dust or fingerprints m Do not use pen to write on the surface m Do not attach any paper or other materials to the surface of the disk m Do not...

Страница 54: ...card 95 cards PC cards can be LAN fax modem communication devices or expanded memory ones These PC card sockets can accept either 3 3V or 5V PC cards The upper socket named socket A is capable of ZV Z...

Страница 55: ...Cards Two eject buttons are located next to each slot Press the appropriate eject button to remove the PC card from its slot Please refer to Figure 2 18 Figure 2 18 Eject button for socket A Eject bu...

Страница 56: ...or an easy access to system features Simultaneously press Fn key and one of the following keys to execute specific functions Hot Key System Features Fn F3 Expand LCD display Fn F6 Toggle CRT LCD LCD C...

Страница 57: ...Chapter 2 Operation 2 22 Figure 2 19...

Страница 58: ...The colored keys in the middle section of the keyboard will function as a Numeric Keypad When the numeric keypad is engaged the NumLock LED indicator shines green light Follow these steps to access th...

Страница 59: ...ction varies depending on the operating system you are using Some operating systems do not support APM such as Windows NT and therefore cannot take advantage of the system s capabilities in this area...

Страница 60: ...d off If the idle timer expires before any system activity is detected the system will change from Standby mode into Suspend mode Suspend and Resume Under the circumstance of extremely low power all t...

Страница 61: ...return to full operation Resume from POS Mode The system may be resumed from Powered On Suspend mode by m Alarm resume month day hour minute The system will resume at the specific time m Modem ring T...

Страница 62: ...reate the Suspend to Disk partition on the hard disk of a size that will accommodate the installed DRAM n plus 4MB integrated video RAM A 0VMAKFIL Pn For example if the system DRAM is 32MB 0VMAKFIL wi...

Страница 63: ...r to expand your computing capabilities Attaching a Phone Line option The DeskNote is equipped with a phone jack for connecting a phone line To enable the function of a built in modem the users have t...

Страница 64: ...Keyboard or Mouse The DeskNote can be operated with an external PS 2 keyboard or mouse Make sure the mouse or keyboard has a cable with 6 pin connector for the PS 2 port If not use the transfer cable...

Страница 65: ...e follow these steps 1 Turn the system power off 2 Connect the cable to the serial port on the rear panel of the DeskNote Computer 3 Tighten the screws to fasten the cable to the serial port 4 Turn on...

Страница 66: ...o fasten the cable to the parallel port Figure 2 24 4 Insert the other end of the cable to the printer s connector Fasten the cable s connector 5 Turn on the printer and DeskNote Computer In addition...

Страница 67: ...guration Utility SCU to select the appropriate parameters or use the Fn F6 keys refer to Chapter 2 Using Hot Keys to change the display setting To connect an External Monitor follow these steps 1 Turn...

Страница 68: ...t Replicator The proprietary Port Replicator providing interfaces for those found on the DeskNote system It can free you from fumbling with multiple cables every time you leave the office Please conta...

Страница 69: ...imultaneous display on external monitor CRT and TV is available You may enter the SCU to select the appropriate parameters or use the Fn F6 keys refer to Chapter 2 Using Hot Keys to change the setting...

Страница 70: ...tion 2 35 Attaching a USB compatible Device The DeskNote provides a USB port for connecting an USB compatible keyboard mouse or other devices See Figure 2 29 for information on connecting a serial mou...

Страница 71: ...Chapter 2 Operation 2 36...

Страница 72: ...information regarding the Power On Self Test POST and shows you how to use the System Configure Utility SCU to configure the system parameters The settings made in BIOS SCU will affect the performanc...

Страница 73: ...the operating system POST Message Normal Operation You will see the following message if no error exists after the POST is performed Note You may press the Spacebar key to skip the memory test System...

Страница 74: ...ity SystemSoft BIOS MobilePRO BIOS Version 1 01 2482 00 R1 00 tr02 Copyright 1983 1996 SystemSoft Corp All Rights Reserved 300 MHz Celeron with MMX CPU L2 Cache 128KB Installed 4 MB Video RAM SystemSo...

Страница 75: ...changed within the System Configuration Utility Menu Bar Items Pull down Menu Items Startup Date and Time Fast Boot Boot Device Display Enable Battery Low Beep Enable LCD expand Mode Enable Power On...

Страница 76: ...e Ctrl Alt and S keys simultaneously CTRL ALT S to enter System Configuration Utility The above message only lasts seconds If you miss it the computer will initiate the boot process You must reboot th...

Страница 77: ...Activate the System Configuration Utility Left arrow Right arrow Move to a menu bar item on the left Move to a menu bar item on the right Select menu bar item The highlighted letter key Move to the c...

Страница 78: ...Select pull down menu item The highlighted letter key Move to the corresponding pull down menu item Select a control Tab Move between the options Change values Down Up arrows Modify the settings Spac...

Страница 79: ...ves as 2nd choice for the BIOS for booting the system Hard Disk C CD ROM Drive Boot Device 3rd Boot Device Diskette A Select one of these drives as 3rd choice for the BIOS for booting the system LCD A...

Страница 80: ...Password Enter new Power On Password Verify new Power On Password Boot Password Enable Password to Power On Set password for booting computer Users are authorized to start the system after entering co...

Страница 81: ...e controller L2 Cache Write Back Enable the write back policy for L2 memory to access only when necessary to update the cache contents with changes for faster performance Cached The process of shadowi...

Страница 82: ...sable IOMEGA ZIP 100 support None 1 44 MB Diskette Drives Drive A 2 88 MB Configure diskette drives A and B Drive Enabled Enable enhanced IDE settings Primary HDD PIO Mode ZIP device does not Drive En...

Страница 83: ...rDA HPSIR ASK IR Mode Setting For COM B FAST IR Define the COM B hardware DMA 0 DMA 1 COM Ports DMA Setting For Fast IR DMA 3 Set the DMA channel for the Infrared port if FIR mode is used None LPT1 Ad...

Страница 84: ...not support PS 2 mouse with the wheel button Enable Specify whether Num Lock is on or off at system boot time Keyboard Numlock Disable 2 cps 6 cps 10 cps 15 cps 20 cps Key Repeat Rate 30 cps Define t...

Страница 85: ...Chapter 3 BIOS Utilities 3 14 Figure 3 5 Components Menu...

Страница 86: ...formance and battery life Enable High Power Saving Disable Enable Disable the power saving to its highest setting which results in min performance but longest battery life Always on 5 sec 10 sec 15 se...

Страница 87: ...to switch the system from a working state to the Soft Off state Suspend To Disk Suspend To RAM Suspend Type Powered On Suspend Specify the type of hardware suspend mode for power management Never 1 m...

Страница 88: ...em ring is detected Enable MODEM Ring Resume Disable Disable the above Enable Enable suspend to disk on a low battery condition Enable Battery Low Suspend Disable Disable the above Full Speed Advance...

Страница 89: ...the system Exit No Save Exit without saving any current changes Default Settings Set the current setup to default settings the original ones found in ROM Restore Settings Restore the current setup set...

Страница 90: ...u consult the computer vendor you can try to solve problems yourself This chapter provides you with a list of some commonly experienced problems and their possible solutions Battery Power Hard Disk Dr...

Страница 91: ...icator turns on Solution The computer is in low battery status Please connect your computer with AC adapter or press Fn Esc key combination to enter suspend mode Problem The beep sound isn t heard whe...

Страница 92: ...e When the computer cools down turn on the DeskNote computer again to recharge the battery Power Problem The computer can not boot when the battery pack is not inserted Solution 1 The power cord is no...

Страница 93: ...r to check the lost unit Solution 2 As in low battery status the computer is waking up from the suspend mode Floppy Disk Drive Problem The floppy disk drive can not write data to disk Solution 1 The f...

Страница 94: ...follow the system configuration as the computer suggested Please follow the suggestion LCD Panel Problem The font is too dark Solution The brightness or contrast is not correctly set Please press Fn F...

Страница 95: ...ease restart the computer Memory Module Problem The computer can not boot Solution The incorrect type of memory module is installed Problem The memory capacity is not enough Solution The memory is not...

Страница 96: ...installed Solution 3 The PC card or card driver is not compatible with the computer Problem The beep sound is not heard while the PC card is inserted into Solution The beep sound control is closed Bo...

Страница 97: ...orrectly placed in the tray Solution 2 The compact disk is dirty Please clean it with a CD ROM cleaner kit Problem The musical compact disk can be read while the data disk can not Solution The compact...

Страница 98: ...nter paper is used up Please add the paper Solution 4 The printer driver is not installed or correctly chosen Please check the system Solution 5 The printer for network is not connected with the netwo...

Страница 99: ...VD station will stop running in the normal Windows system Solution Please avoid pressing the Hot key quickly and continuously For example when use the Fn key to control the voice volume press the Fn k...

Страница 100: ...as well as advanced users Please follow the steps and suggestions below to start a new DeskNote computer work Use the CD for drivers in the Package prepare a DOS startup disk and DOS files before ins...

Страница 101: ...3 Format hard disk Follow the command Format C S to create a bootable hard disk and a bootable floppy disk A format C C S copies system files to the formatted disk 4 Copy the file MSCDEX EXE from DOS...

Страница 102: ...ification Number then click Next 12 On the screen of User Information enter your name and company then click Next 13 Analyzing your computer click Next 14 Select Install the most common components rec...

Страница 103: ...k Next to type the product ID number 9 Click Next The program will automatically check the system 10 Choose the directory for your computer Select the path of C Windows or type another path 11 For rei...

Страница 104: ...talling TXPATCH Driver m Open the driver TXPATCH Intel 82371xb inf TX from the path of CD ROM Drive m Run setup exe m Follow the instruction to finish the installation m Restart the system Step 3 Inst...

Страница 105: ...A drivers Step 4 Installing Audio Driver m Click Start m Select Settings m Click Control Panel System Device Manager m Select Other devices m Remove Unknown Device m Click OK then restart the system m...

Страница 106: ...re m Click Add PCMCIA socket m Locate the file pcmcia inf from the disk or CD ROM m Select PCI 1225 CardBus from Texas Instruments m Click Next Next Finish m Before restarting the system copy the file...

Страница 107: ...Hz or if your DVD runs smoothly you can skip the step m In the windows system click Start select Setting Control Panel and System Open Device Manager select CDROM Click the item including the type of...

Страница 108: ...ll automatically restart the system The DirectX 6 0 will be already installed in your software m Click Start m Select Run m Open the path D Video WIN9X m Run setup exe to finish installation Note When...

Страница 109: ...o to the Add New Hardware Wizard Choose PCI Multimedia Audio Device m Click Next m Click Browse to specify the location m Open the path D audio Win95 m Click Next and then click Finish to set up the f...

Страница 110: ...clock of Intel Pentium II is above 366MHz 400MHz or if your D VD runs smoothly you can skip the step m In the windows system click Start select Setting Control Panel and System Open Device Manager se...

Страница 111: ...ervice Pack3 version from the Microsoft web site Step 1 Installing VGA Driver m Click Start m Select Settings m Click Control Panel m Select Display m Click Settings m Select Display Type and then sel...

Страница 112: ...nstalling Audio Driver m Click Start m Select Settings m Click Control Panel m Select Multimedia and then select Devices m Click Add and Unlisted or Updated Driver Ok m Select Browse to open the path...

Страница 113: ...aged in BAG to PPGA transfer card Memory Provide 64 bit data bus system memory Two 144 pins SODIMM sockets support 3 3V EDO Sync DRAM SODIMM EDO DIMM must use 60ns or faster Sync DRAM SODIMM must use...

Страница 114: ...y technology 4MB display memory SGRAM type 100MHz Vertically Interpolate 720V x 480H pixel wide video source Support TFT panel resolution up to 1024x768x16M CRT resolution up to 1280x1024x16M non inte...

Страница 115: ...ort DMA mode 2 PIO mode 4 ATA 33 Ultra DMA IDE Audio 3D stereo enhancement sound system Full duplex support Compatible with Sound Blaster PRO version 3 01 Built in microphone Built in 2 speakers Wavet...

Страница 116: ...PS 2 type port One line in jack One headphone jack One microphone jack One RJ 11 jack for 56K v 90 Option One 120 pins connector for Port Replicator DC in jack Infrared Wireless Communication Wireless...

Страница 117: ...er Management for all devices Support suspend to disk APCI mode exclude Battery low suspend Resume from alarm time modem ring Com Port only Power Full Range AC adapter AC in 100 240V 47 63Hz Support t...

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