Eureka Customer Service HELPLINE 1-800-282-2886
14
Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
N O T I C E : Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor
overheating. If the vacuum suddenly shuts off, proceed as follows: 1) Push the power switch
to off and unplug the vacuum. 2) Check the vacuum for a possible source of overheating such
as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and
wait at least 30 minutes before attempting to use the vacuum. 3) After the 30 minute period,
plug the vacuum back in and turn on the switch. If the vacuum still does not work, call the
Eureka customer service helpline
.
Problem
Solution
Motor will not start.
• Push plug securely into outlet, try another outlet or check
circuit breaker.
• Press on power switch to turn vacuum on.
• See detailed "thermal cut-off" instructions above.
Vacuum cleaner does
not clean carpet or
bare floor.
• Make sure suction control is closed. Page 7.
• Empty dust cup, clean and/or change filters regularly to
maintain suction. Page 10.
• Press brushroll switch to turn on brushroll. Indicator light will
turn blue.
• Red indicator light indicates the brushroll is clogged. Clean
brushroll if needed. Page 12.
No suction at the
end of hose.
• See other solutions above.
• Remove clogs from the hose that restrict the airflow. Page 13.
Vacuum cleaner is
hard to push or pull.
• Open suction control at end of hose. Page 7.
• Check brushroll for debris and clean if needed. Page 12.
Brushroll indicator light
turns red or brushroll
will not spin.
• Check brushroll for debris. Page 12.
Pet turbo brush
will not spin.
• Check pet turbo brush for debris. Page 9.
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